System Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 08, 2026 - 04:00 UTC
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 2) MMS services.
The maintenance is scheduled to begin Thursday, May 7, 2026 at 9:00 PM PT and to finish May 8, 2026 by 6:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS via short code (route 2) with T-Mobile subscribers.

May 8, 2026 04:00-13:00 UTC
Update - We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

We remain closely engaged with our third-party provider as they work toward full resolution. As a result of the mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience an impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored.

We will provide a further update within 4 hours.

May 08, 2026 - 03:16 UTC
Monitoring - We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).
An incident at one of our provider’s data centre caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.
We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing.
The next update will be provided after 8 hours.

May 07, 2026 - 21:26 UTC
Update - SMS Delivery Delays from SMS-Magic to Multiple Networks in Multiple Countries in Europe.

An update has been posted. SMS-Magic customers may be experiencing SMS delivery delays from SMS-Magic to multiple networks in multiple countries in Europe. Our team has identified the cause and is working to resolve the issue.
We will provide another update in 2 hours or as soon as more information becomes available.

May 07, 2026 - 14:32 UTC
Update - We are continuing to investigate this issue.
May 07, 2026 - 14:31 UTC
Update - SMS Delivery Delays from SMS-Magic to Multiple Networks in Multiple Countries in Europe.

An update has been posted. SMS-Magic customers may be experiencing SMS delivery delays from SMS-Magic to multiple networks in multiple countries in Europe. Our team has identified the cause and is working to resolve the issue.
We will provide another update in 2 hours or as soon as more information becomes available.

May 07, 2026 - 11:53 UTC
Investigating - Identified - We have identified the issue that is impacting your SMS services. The root cause has been confirmed to be an infrastructure outage at our carrier's third-party data centre.

The following services are currently impacted with degraded performance:

SMS API
Messages API (SMS channel)
Verify (SMS channel)
Verify V2 (SMS channel)

We have applied initial mitigations, including rerouting traffic for some affected regions. Messages that are currently queued will be delivered once full connectivity is restored.

We are actively working with our third-party provider to restore full service as quickly as possible. We will continue to provide further updates within 60 minutes, and once full service is restored.

Thank you for your patience and understanding. If you have any questions, please contact care@screen-magic.com

May 07, 2026 - 10:47 UTC
Investigating - Start Time : May 07, 2026 - 11:11 PDT
There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1)Small U.S. carriers.
The cause of this issue is under investigation at this time.

May 07, 2026 - 18:21 UTC
Investigating - Start Time : 2026-05-06 14:00 UTC
We have received a notification from our Provider regarding delivery issues towards United States - AT&T
Impact: Delayed delivery for concatenated 10DLC messages submitted towards AT&T US.
We will update as soon as we have more information.

May 07, 2026 - 17:01 UTC
Investigating - We have received a notification regarding an issue which is causing a delay in Incoming messages on O2 network
Clients may experience delay in Incoming messages send from the end users on O2 network.
The cause of this issue is under investigation at this time.
We will provide an update as soon as more information becomes available.

Apr 30, 2026 - 16:13 UTC

About This Site

In this site, you can view the real time status and metrics of our servers.

SMS Magic US Data Center Under Maintenance
90 days ago
99.93 % uptime
Today
SMS Magic REST API Operational
90 days ago
99.93 % uptime
Today
Salesforce API Operational
90 days ago
99.93 % uptime
Today
Zoho API Operational
90 days ago
99.93 % uptime
Today
Message Delivery Service Under Maintenance
90 days ago
99.78 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
99.93 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
99.93 % uptime
Today
DLR sync with Zoho Operational
90 days ago
99.93 % uptime
Today
DLR sync with Open API Operational
90 days ago
99.93 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
99.93 % uptime
Today
Incoming sync with Open API Operational
90 days ago
99.93 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
99.55 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
99.98 % uptime
Today
SMS Magic Website Operational
90 days ago
100.0 % uptime
Today
SMS Magic Australia Data Center Operational
90 days ago
99.99 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
99.98 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
99.98 % uptime
Today
SMS Magic Europe Data Center Degraded Performance
90 days ago
99.99 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Degraded Performance
90 days ago
99.94 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Degraded Performance
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
99.98 % uptime
Today
Salesforce Managed Package Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

UK SMS - Planned maintenance affecting Virgin Media O2 (Telefonica UK Ltd) - 11 May 2026 May 11, 2026 21:30 - May 12, 2026 05:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 05, 2026 - 07:45 UTC
Scheduled - Upcoming scheduled maintenance notice
Between 11-05-2026 21:30 UTC and 12-05-2026 05:00 UTC, UK Mobile operator Virgin Media O2 (Telefonica UK Ltd) will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions, please contact care@screen-magic.com

May 05, 2026 - 07:45 UTC
SMS Magic Customer Portal Uptime
Fetching
SMS Magic REST API Uptime
Fetching
Salesforce API Uptime
Fetching
Zoho API Uptime
Fetching
May 8, 2026

Unresolved incidents: Scheduled Carrier Maintenance - T-Mobile Short Code (Route 2) MMS, SMS Channel Degradation.

May 7, 2026
Completed - The scheduled maintenance has been completed.
May 7, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 03:00 UTC
Scheduled - A carrier partner will be performing scheduled maintenance impacting SMS services for US and Canada
The maintenance is scheduled to begin Wednesday, May 6, 2026 at 8:00 PM PT and to finish May 7, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS.

May 6, 20:12 UTC
Completed - The scheduled maintenance has been completed.
May 7, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 02:00 UTC
Scheduled - An all sender types carrier partner will be performing scheduled maintenance impacting all sender types SMS services for United Kingdom, Germany, Italy, and Hong Kong.
The maintenance is scheduled to begin Wednesday, May 6, 2026 at 7:00 PM PT and to finish May 6, 2026 by 10:00 PM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via all sender types for United Kingdom, Germany, Italy, and Hong Kong.

May 6, 20:14 UTC
May 6, 2026
Completed - The scheduled maintenance has been completed.
May 6, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 03:00 UTC
Scheduled - T-Mobile is performing scheduled carrier maintenance that may impact SMS and MMS (Route 1 & 2) via short codes.

When: May 5, 8:00 PM PT – May 6, 4:00 AM PT

Impact: During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 and route 2) with T-Mobile subscribers.

May 5, 13:37 UTC
Completed - The scheduled maintenance has been completed.
May 6, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 08:00 UTC
Scheduled - Our carrier partner in the United States will be performing scheduled maintenance.

Expected Impact:
During this 2-hour window, users may experience intermittent delays or delivery failures for MMS messages sent via US long codes and short codes.

Note: Standard SMS traffic is unaffected and will continue to process normally.

We will monitor the service closely and update this page once the maintenance is complete.

May 5, 20:09 UTC
May 5, 2026
Resolved - Monitoring for the issue impacting Inbound (MO) SMS services via Short Code (Route 1) has concluded. We have confirmed that all services have been restored to full health.

Final Status: Resolved
Impact: Inbound SMS delays have been cleared.
Current State: All systems are operating normally.

We appreciate your patience while we worked with our carrier partner to resolve this.

May 5, 20:30 UTC
Investigating - We are currently investigating reports of delivery delays affecting inbound (MO) SMS messages via Short Code (Route 1).

The issue has been traced to a technical problem with one of our upstream carrier partners.

Please note: Outbound messaging services remain fully operational and unaffected.

Our team is actively working with the carrier partner to resolve the issue as quickly as possible. We will continue to share updates as more information becomes available.

May 6, 00:30 UTC
Completed - The scheduled maintenance has been completed.
May 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 03:00 UTC
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 04 May 2026 at 20:00 PDT until 05 May 2026 at 04:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

May 4, 16:28 UTC
May 4, 2026
Resolved - Monitoring for the issue impacting all sender types (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time.
End Time : May 4, 11:05 PDT

May 4, 18:18 UTC
Investigating - Start Time : May 04, 2026 - 10:02 PDT

We have received a notification regarding a carrier-side incident currently impacting all sender types (route 1) SMS services.
Customers may experience minor latency impacting outbound (MT) SMS via all sender types (route 1) with AT&T.
The cause of this issue is under investigation at this time.

May 4, 17:05 UTC
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
Resolved - This incident has been resolved.
Incident Start Time: 2026-04-29 19:35 UTC
Incident End Time: 2026-05-01 01:30 UTC

May 1, 13:26 UTC
Investigating - Start Time :2026-04-29 19:35 UTC
We are currently observing delivery issues in US - AT&T
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

Apr 30, 17:31 UTC
Completed - The scheduled maintenance has been completed.
May 1, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 02:00 UTC
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 and route 2) SMS and MMS services.
The maintenance is scheduled to begin Thursday, April 30, 2026 at 7:00 PM PT and to finish May 01, 2026 by 5:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 and route 2) with T-Mobile subscribers.

Apr 30, 20:36 UTC
Completed - The scheduled maintenance has been completed.
May 1, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 03:00 UTC
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting short code (route 1) SMS services.
The maintenance is scheduled to begin Thursday, April 30, 2026 at 8:00 PM PT and to finish April 30, 2026 by 10:00 PM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with these small U.S. carriers' subscribers.

Apr 30, 20:38 UTC
Apr 30, 2026

Unresolved incident: Delay in Incoming Messages from O2 Network.

Apr 29, 2026
Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Apr 29, 13:12 PDT

Apr 29, 20:15 UTC
Investigating - Start Time : Apr 29, 2026 - 11:51 PDT
There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with Verizon.
The cause of this issue is under investigation at this time.

Apr 29, 18:56 UTC
Resolved - This incident is now resolved.
Apr 29, 13:24 UTC
Investigating - We are currently observing a partial disruption impacting incoming message delivery for a subset of UK virtual numbers.
Our team has identified delays in receiving inbound messages on a few numbers. This issue is not affecting all traffic and is limited to specific routes.
Impact:

Delayed or intermittent receipt of incoming messages
Limited to a subset of UK numbers


Action Taken:
Our engineering and carrier teams are actively investigating the issue and working towards a resolution on priority.

Next Update:
We will share the next update within the next few hours or as soon as we have further clarity.

We sincerely apologize for the inconvenience and appreciate your patience.

Apr 28, 10:17 UTC
Resolved - This issue has been resolved. The messages are getting delivered as usual.
End Time : Apr 28, 22:17 UTC

Apr 29, 12:37 UTC
Investigating - Start Time : Apr 28, 17:48 UTC
We are currently investigating an issue affecting inbound messages from AT&T, where some messages may not be received.
Our team is actively looking into this, and we will provide an update as soon as more information becomes available.

Apr 28, 18:04 UTC
Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Apr 28, 19:58 PDT

Apr 29, 12:36 UTC
Investigating - Start Time : Apr 28, 2026 - 14:13 PDT
There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent latency impacting inbound (MO) SMS via short code (route 1).
The cause of this issue is under investigation at this time.

Apr 28, 21:28 UTC
Completed - The scheduled maintenance has been completed.
Apr 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 03:00 UTC
Scheduled - A 10DLC carrier partner will be performing planned maintenance impacting 10DLC SMS and MMS services.
The maintenance is scheduled to begin Tuesday, April 28, 2026 at 8:00 PM PT and to finish April 29, 2026 by 3:00 AM PT.
During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS via 10DLC (route 1 & route 2) with subscribers.

Apr 28, 21:12 UTC
Completed - The scheduled maintenance has been completed.
Apr 29, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 21:30 UTC
Scheduled - Between 28-04-2026 21:30 UTC and 29-04-2026 05:00 UTC, UK Mobile operator Virgin Media O2 (Telefonica UK Ltd) will be performing maintenance on their SMS platform.
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Apr 28, 16:37 UTC
Apr 28, 2026
Completed - The scheduled maintenance has been completed.
Apr 28, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 18:00 UTC
Scheduled - Between 28 April 2026 18:00 UTC and 28 April 2026 22:00 UTC, the operator Hi3G Denmark and Sweden networks will be performing maintenance on their SMS platform.
During this maintenance period, there may be difficulties delivering messages to subscribers of this operator.

Apr 28, 16:39 UTC
Apr 27, 2026
Completed - The scheduled maintenance has been completed.
Apr 27, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 20:00 UTC
Scheduled - Purpose: Network infrastructure upgrade and optimization
Start (UTC): 27 April 2026 20:00
End (UTC): 27 April 2026 23:00

We will be performing planned maintenance of network infrastructure at our Global (Europe) and EU Region-locked data centers to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at Global (Europe) and EU Region-locked data centers. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Apr 23, 13:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 27, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 02:00 UTC
Scheduled - Summary: T-Mobile US has scheduled network maintenance that may impact SMS and MMS delivery.

Maintenance Window:

Start: 2026-04-27 02:00 UTC
End: 2026-04-27 12:00 UTC

Expected Impact:

SMS: Clients may experience delayed or failed Short Code and 10DLC Inbound and Outbound traffic towards T-Mobile US
MMS: Clients may experience delayed or failed Short Code and 10DLC Inbound and Outbound traffic towards T-Mobile US

Service will automatically resume normal operations once the carrier maintenance is complete.

Apr 23, 21:05 UTC
Completed - The scheduled maintenance has been completed.
Apr 27, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 02:01 UTC
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 2) SMS and MMS services.

The maintenance is scheduled to begin Sunday, April 26, 2026, at 7:00 PM PT and to finish April 27, 2026, by 5:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 2) with T-Mobile subscribers.

Apr 24, 18:05 UTC
Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026
Completed - The scheduled maintenance has been completed.
Apr 24, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 04:00 UTC
Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 23 April 2026 at 21:00 PDT until 23 April 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays in delivering SMS to and from AT&T United States handsets via a subset of United States short codes.
Apr 23, 12:55 UTC