System Status

All Systems Operational

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In this site, you can view the real time status and metrics of our servers.

Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Operational
90 days ago
99.99 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
99.91 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
SMS Magic Website Operational
90 days ago
100.0 % uptime
Today
SMS Magic Australia Data Center Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
SMS Magic Europe Data Center Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
Salesforce Managed Package Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Rescheduled Emergency Maintenance on 4th September 2026, 12:30 PM UTC to 3:30 PM UTC - AUS Data Center Sep 4, 2026 12:30-15:30 UTC

Environment: **AUS Data Center**

Why:
We will be carrying out an emergency maintenance activity during the specified window as part of our ongoing efforts to improve message processing capacity and enhance system performance.

Impact:
During this period, message processing will be impacted. Customers will be unable to send outgoing messages, receive incoming messages, or receive delivery reports (DLRs).

Duration of this activity:
Start at: 12:30 PM UTC ​Friday, ​4th September 2026
End at: 3:​30​ PM UTC Friday, ​​4th September 2026

Duration: ​3 Hour

Action required from Customers:
The customer should not schedule any campaigns during this window. For automated messages, they may need to resend the messages.
Posted on Aug 27, 2026 - 08:34 UTC

Rescheduled Emergency Maintenance on 5th September 2026, 2:30 AM UTC to 5:30 AM UTC - EU Data Center Sep 5, 2026 02:30-05:30 UTC

Environment: **EU Data Center**

Why:
We will be carrying out an emergency maintenance activity during the specified window as part of our ongoing efforts to improve message processing capacity and enhance system performance.

Impact:
During this period, message processing will be impacted. Customers will be unable to send outgoing messages, receive incoming messages, or receive delivery reports (DLRs).

Duration of this activity:
Start at: 2:30 AM UTC ​Saturday, ​5th September 2026
End at: 5:​30​ AM UTC Saturday, ​5th September 2026

Duration: ​3 Hour

Action required from Customers:
The customer should not schedule any campaigns during this window. For automated messages, they may need to resend the messages.
Posted on Aug 27, 2026 - 08:40 UTC

Emergency Maintenance on 5th September 2026, 8:30 AM UTC to 11:30 AM UTC - US Data Center Sep 5, 2026 08:30-11:30 UTC

Environment: **US Data Center**

Why:
We will be carrying out an emergency maintenance activity during the specified window as part of our ongoing efforts to improve message processing capacity and enhance system performance.

Impact:
During this period, message processing will be impacted. Customers will be unable to send outgoing messages, receive incoming messages, or receive delivery reports (DLRs).

Duration of this activity:
Start at: 8:30 AM UTC ​Saturday, ​5th September 2026
End at: 11:​30​ AM UTC Saturday, ​5th September 2026

Duration: ​3 Hour

Action required from Customers:
The customer should not schedule any campaigns during this window. For automated messages, they may need to resend the messages.
Posted on Aug 27, 2026 - 08:46 UTC
System Metrics Month Week Day
SMS Magic Customer Portal Uptime
Fetching
SMS Magic REST API Uptime
Fetching
Salesforce API Uptime
Fetching
Zoho API Uptime
Fetching
Aug 28, 2026

No incidents reported today.

Aug 27, 2026
Scheduled Carrier Maintenance - USA and Canada
Completed - The scheduled maintenance has been completed.
Aug 27, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 02:00 UTC
Scheduled - Our carrier partner will be performing scheduled maintenance impacting SMS and MMS services for USA and Canada
The maintenance is scheduled to begin Wednesday, Aug 26, 2026 at 7:00 PM PT and to finish Aug 27, 2026 by 3:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS Services
Aug 26, 21:10 UTC
Aug 26, 2026
UK SMS - Emergency maintenance affecting Telefonica O2 network
Completed - The scheduled maintenance has been completed.
Aug 26, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 21:00 UTC
Scheduled - On 26th Aug 2026 between 21:00 UTC and 22:00 UTC, the operator Telefonica o2 UK will be performing a emergency maintenance on their SMS platform.
During this time, there may be potential delay in SMS delivery from and towards Telefonica o2 UK subscribers.
Aug 26, 16:30 UTC
Carrier Partner Incident - MMS Delivery Receipt Latency
Resolved - The issue impacting inbound (MO) and outbound (MT) MMS has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time.
End Time : Aug 26, 14:25 PDT
Aug 26, 21:31 UTC
Investigating - There is a carrier-partner incident currently impacting MMS services.
Customers may experience intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS
The cause of this issue is under investigation at this time.
Start Time : Aug 26, 2026 - 11:48 PDT
Aug 26, 19:01 UTC
Carrier Partner Incident - Small U.S. carriers SMS Latency
Resolved - Monitoring for the issue impacting SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
Aug 26, 18:11 UTC
Investigating - We have received a notification from our Provider regarding a carrier-partner incident currently impacting SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via Small U.S. carriers.
The cause of this issue is under investigation at this time.
Start Time : Aug 26, 2026 - 09:36 PDT
Aug 26, 16:39 UTC
MMS Delivery Delays from Long Codes to Videotron Canada
Resolved - The incident has been resolved and MMS delivery to Videotron network subscribers in Canada is operating normally.
End Time : Aug 25, 16:35 PDT
Aug 26, 12:36 UTC
Investigating - Few customers may be experiencing MMS delivery delays from Long Codes to Videotron network subscribers in Canada. We will provide an update as soon as more information becomes available.
Start Time : Aug 25, 12:58 PDT
Aug 25, 20:18 UTC
Scheduled Carrier Maintenance - Toll Free - Small U.S. carriers - SMS
Completed - The scheduled maintenance has been completed.
Aug 26, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 04:00 UTC
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.
The maintenance is scheduled To begin Tuesday, August 25, 2026 at 9:00 PM PT and to finish by 11:00 PM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.
Aug 25, 20:08 UTC
Aug 25, 2026
Scheduled Carrier Maintenance - T-Mobile - Short Code (Route 2) - SMS & MMS
Completed - The scheduled maintenance has been completed.
Aug 25, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 03:00 UTC
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 2) SMS and MMS services.
The maintenance is scheduled to begin Monday, Aug 24, 2026, at 08:00 PM PT and to finish Aug 25, 2026, by 04:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 2) with T-Mobile subscribers.
Aug 24, 19:10 UTC
Aug 24, 2026
Spain SMS - Planned maintenance affecting Movistar
Completed - The scheduled maintenance has been completed.
Aug 24, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 21:00 UTC
Scheduled - Between 24th Aug 2026 21:00 (UTC) and 24th Aug 2026 21:30 (UTC), the operator will be performing maintenance on their platform affecting SMS towards Movistar.
During the maintenance window, clients may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Aug 24, 16:44 UTC
Carrier Partner Incident - Small U.S. carriers Short Code SMS Latency
Resolved - This incident has been resolved.
Aug 24, 19:03 UTC
Update - The issue impacting outbound (MT) SMS via short code Small U.S. carriers has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time.
End Time : Aug 24, 10:49 PDT
Aug 24, 17:52 UTC
Investigating - There is a carrier-partner incident currently impacting short code SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via short code Small U.S. carriers.
The cause of this issue is under investigation at this time.
Start Time : Aug 24, 2026 - 07:54 PDT
Aug 24, 14:59 UTC
Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026
Scheduled Carrier Partner Maintenance - 10DLC SMS and MMS
Completed - The scheduled maintenance has been completed.
Aug 20, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 04:00 UTC
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.
The maintenance is scheduled to begin Wednesday, August 19, 2026 at 9:00 PM PT and to finish August 20, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.
Aug 19, 19:38 UTC
Aug 19, 2026
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Aug 19, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 02:00 UTC
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 18 August 2026 at 19:00 PDT until 19 August 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile United States handsets when sending via long codes and short codes
Aug 18, 17:47 UTC
Aug 18, 2026
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Aug 18, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 02:00 UTC
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 17 August 2026 at 19:00 PDT until 18 August 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
Aug 17, 13:06 UTC
Aug 17, 2026
USA MMS - Latency affecting MMS messages sent towards T-Mobile network
Resolved - This incident has been resolved.
End Time : Aug 15, 22:19 UTC
Aug 17, 12:53 UTC
Investigating - We have been notified by our Provider about MMS Delivery Delays to T-Mobile United States.
We will issue an update as soon as more information becomes available.
Start Time : Aug 13, 2026 - 13:57 UTC
Aug 13, 14:06 UTC
Aug 16, 2026

No incidents reported.

Aug 15, 2026
Incident - Delivery Issue - United Kingdom - O2 UK - 14 August 2026
Resolved - This incident has been resolved.
Aug 15, 12:07 UTC
Investigating - New incident: Investigating
We are currently observing delivery issues in the United Kingdom - O2

Incident Start Time: 2026-08-14 09:36 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
If you have any questions, please contact care@screen-magic.com.
Aug 14, 10:15 UTC
Aug 14, 2026
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