System Status
All Systems Operational

About This Site

In this site, you can view the real time status and metrics of our servers.

Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Operational
90 days ago
99.94 % uptime
Today
SMS Magic REST API Operational
90 days ago
99.76 % uptime
Today
Salesforce API Operational
90 days ago
99.76 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal ? Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard ? Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
SMS Magic Website ? Operational
90 days ago
100.0 % uptime
Today
SMS Magic Australia Data Center Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
SMS Magic Europe Data Center Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard ? Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance on 19th June 2021, 9:00 AM to 9:30 AM UTC - US Users Jun 19, 09:00-09:30 UTC
Why:
Improving the high availability of one of the critical component of the messaging infrastructure.

Impact:
Sending Messages, Incoming Messages, DLR services & Login to Customer Portal for Saas & Zoho customers would not be available.

Duration of this activity:
Start at: 9:00 AM UTC Saturday, 19th June 2021
End at: 9:30 AM UTC Saturday 19th June 2021

Data Center - US

Action Required:
There is no action required from customers on this.
Posted on May 24, 07:14 UTC
Scheduled Maintenance on 27th June 2021, 3:30 AM UTC to 7:30 AM UTC - US Users Jun 27, 03:30-07:30 UTC
Environment: **US Environment**

Date: 27June 2021
Time: 3:30 AM UTC to 7:30 AM UTC

Type: Scheduled

Why:
Application backend version upgrade.

Impact:
Sending Messages, Incoming Messages, DLR services and login to customer portal fo SaaS and Zoho will not be available.

Duration: 4 hours

DataCenter: US

Action required from Customers:
Customer should not plan any campaigns. For automated messages, They may need to resend the messages from salesforce again.
Posted on Jun 12, 16:09 UTC
System Metrics Month Week Day
SMS Magic Customer Portal Uptime
Fetching
SMS Magic REST API Uptime
Fetching
Salesforce API Uptime
Fetching
Zoho API Uptime
Fetching
Past Incidents
Jun 15, 2021

No incidents reported today.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021
Scheduled Maintenance on 12th June 2021, 2:30 AM UTC to 8:30 AM UTC - Europe Users
Completed - The scheduled maintenance for all the services except Analytics Service is completed.
Jun 12, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 02:30 UTC
Scheduled - Environment: **Europe Environment**

Date: 12th June 2021
Time: 2:30 AM UTC to 8:30 AM UTC

Type: Scheduled

Why:
Application backend version upgrade

Impact:
Sending Messages, Incoming Messages, DLR services and login to customer portal fo SaaS and Zoho will not be available.

Duration: 6 hours

Data Center: Europe

Action required from Customers:
Customer should not plan any campaigns. For automated messages, They may need to resend the messages from salesforce again
May 25, 06:37 UTC
Jun 11, 2021

No incidents reported.

Jun 10, 2021
MMS was not getting sent for some customers (US Datacenter)
Resolved - Issue:
Due to the recent migration of our projects on the newer version of technology, one of the old APIs which deals with media attachment, started failing for certain media types. This resulted in media files not being attached to the messages.

Impact:
The customers who are still on an old package of Salesforce and using file upload API with the domain - api.sms-magic.in were impacted by this.

Resolution:
We have rectified the file handling and fixed the code.

Data Center: US Data Center

Duration of Outage:
Start time: 13th May 04:39 UTC
End time: 28th May 17:32 UTC
Jun 10, 13:20 UTC
Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021

No incidents reported.

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