System Status

All Systems Operational

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In this site, you can view the real time status and metrics of our servers.

Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Operational
90 days ago
99.93 % uptime
Today
SMS Magic REST API Operational
90 days ago
99.93 % uptime
Today
Salesforce API Operational
90 days ago
99.93 % uptime
Today
Zoho API Operational
90 days ago
99.93 % uptime
Today
Message Delivery Service Operational
90 days ago
99.78 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
99.93 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
99.93 % uptime
Today
DLR sync with Zoho Operational
90 days ago
99.93 % uptime
Today
DLR sync with Open API Operational
90 days ago
99.93 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
99.93 % uptime
Today
Incoming sync with Open API Operational
90 days ago
99.93 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
99.55 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
99.98 % uptime
Today
SMS Magic Website Operational
90 days ago
100.0 % uptime
Today
SMS Magic Australia Data Center Operational
90 days ago
99.99 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
99.98 % uptime
Today
SMS Magic Europe Data Center Operational
90 days ago
99.99 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
99.94 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
99.98 % uptime
Today
Salesforce Managed Package Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

United States SMS Carrier Maintenance - Liberty Jun 2, 2026 02:00-06:30 UTC

The Liberty network in the United States is conducting a planned maintenance from 01 June 2026 at 19:00 PDT until 01 June 2026 at 23:30 PDT.
During the maintenance window, there could be intermittent delays delivering SMS to Liberty United States handsets when sending via long codes and short codes.
Posted on May 29, 2026 - 19:25 UTC
System Metrics Month Week Day
SMS Magic Customer Portal Uptime
Fetching
SMS Magic REST API Uptime
Fetching
Salesforce API Uptime
Fetching
Zoho API Uptime
Fetching
Jun 1, 2026
Carrier Partner Incident - SMS Latency
Resolved - Incident resolved
Monitoring for the issue impacting all sender types SMS services for Chicago has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : May 29, 18:31 PDT
Jun 1, 12:55 UTC
Investigating - Start Time : May 29, 2026 - 11:19 PDT
There is a carrier-partner incident currently impacting all sender types SMS services for Chicago.
Customers may experience latency impacting inbound (MO) and outbound (MT) SMS via all sender types .
The cause of this issue is under investigation at this time.
May 29, 18:23 UTC
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026
Carrier Partner Incident - Small U.S. carriers Short Code (Route 1) SMS Latency
Resolved - End Time : May 29, 12:29 PDT
Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
May 29, 19:41 UTC
Investigating - Start Time : May 29, 2026 - 11:59 PDT
There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) Small U.S. carriers.
The cause of this issue is under investigation at this time.
May 29, 19:10 UTC
United Kingdom SMS - Degradation affecting Lycamobile
Resolved - This incident has been resolved.
May 29, 12:54 UTC
Update - We are continuing to investigate this issue.
May 28, 11:21 UTC
Investigating - New incident: Investigating

We have observed degradation impacting message delivery to Lycamobile in the United Kingdom.

The carrier is aware of this issue and is investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact care@screen-magic.com if you have any questions.
May 28, 11:20 UTC
Carrier Partner Incident - Verizon Short Code (Route 1) SMS Latency
Resolved - Incident resolved
Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.
End Time : May 28, 21:19 PDT
May 29, 12:40 UTC
Investigating - Start Time : May 28, 2026 - 05:46 PDT
There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) with Verizon. The cause of this issue is under investigation at this time.
May 28, 13:09 UTC
May 28, 2026
Carrier Partner Incident - Canada - Fibernetics Short Code (Route 2) SMS Delay
Resolved - Incident resolved
Monitoring for the issue impacting short code (route 2) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : May 28, 11:43 PDT
May 28, 19:29 UTC
Investigating - Start Time : May 28, 2026 - 10:44 PDT
There is a carrier-partner incident currently impacting short code (route 2) SMS services for Canada.
Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via short code (route 2) with Fibernetics.
The cause of this issue is under investigation at this time.
May 28, 18:27 UTC
May 27, 2026
Carrier Partner Incident: Verizon SMS & MMS Latency (Long Code, Short Code and TFN)
Resolved - The upstream carrier-partner has successfully resolved the issue affecting Verizon services. Our monitoring confirms that SMS and MMS message delivery latency has returned to normal levels. We appreciate your patience
May 27, 22:14 UTC
Investigating - We are currently investigating an upstream carrier-partner incident affecting Verizon services.

Customers may experience intermittent latency or delivery delays when sending outbound messages to Verizon subscribers. This issue is impacting both Short Code, Long Code, and TFN routes across both SMS and MMS channels.

Our carrier partner is actively working to isolate and resolve the root cause. We are monitoring the situation closely and will provide further updates as new information becomes available.
May 27, 17:39 UTC
United States SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 04:00 UTC
Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 26 May 2026 at 21:00 PDT until 27 May 2026 at 05:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets via subset of United States long codes and short codes.
May 26, 17:58 UTC
United Kingdom SMS - Planned maintenance affecting Virgin
Completed - The scheduled maintenance has been completed.
May 27, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 20:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 20, 11:11 UTC
Scheduled - Upcoming scheduled maintenance notice

Between 26-May-2026 20:30 UTC and 27-May-2026 04:00 UTC, the operator Virgin will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions or concerns regarding this maintenance event, please contact care@screen-magic.com
May 20, 11:11 UTC
May 26, 2026
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
May 26, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 03:00 UTC
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 25 May 2026 at 20:00 PDT until 26 May 2026 at 03:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
May 25, 18:48 UTC
May 25, 2026
USA MMS - Delivery degradation towards T-Mobile
Resolved - This incident has been resolved.
End Time : May 22, 22:41 UTC
May 25, 12:47 UTC
Investigating - Start Time : May 22, 17:33 UTC
We have received a notification from our Provider regarding MMS degradation towards T-Mobile network.
Our Provider is working with the carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
May 22, 19:25 UTC
May 24, 2026
Philippines SMS- Planned maintenance affecting Globe Telecom
Completed - The scheduled maintenance has been completed.
May 24, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 19:00 UTC
Scheduled - We have been notified by our partners that between 19:00 and 21:00 (UTC) on 24-May-2026 and between 16:00 and 16:30 (UTC) on 25-May-2026, a planned maintenance will be performed affecting Philippines Globe Telecom network
During the maintenance window, you may experience delivery degradation towards the Globe subscribers.
May 22, 20:59 UTC
May 23, 2026

No incidents reported.

May 22, 2026
Carrier Partner Incident - Small U.S. carriers Short Code (Route 1) SMS Latency
Resolved - Monitoring for the issue impacting short code SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : May 22, 13:58 PDT
May 22, 21:00 UTC
Investigating - Start Time : May 22, 2026 - 12:13 PDT
There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1)Small U.S. carriers.
The cause of this issue is under investigation at this time.
May 22, 19:19 UTC
Carrier Partner Incident - Toll-Free SMS Delivery Delays
Resolved - The issue impacting SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : May 22, 07:41 PDT
May 22, 15:19 UTC
Investigating - Start Time : May 21, 2026 - 16:24 PDT
There is a carrier-partner incident currently impacting toll-free SMS services.
Customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free .
May 22, 12:58 UTC
Carrier Partner Incident - Viaero Toll-Free and Long codes SMS Delivery Delays
Resolved - Monitoring for the issue impacting toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : May 21, 15:59 PDT
May 22, 12:55 UTC
Monitoring - Incident status: Monitoring
A fix has been implemented by our carrier partner teams for the issue impacting the SMS services.
May 21, 20:58 UTC
Investigating - Start Time : May 21, 2026 - 11:08 PDT
There is a carrier-partner incident currently impacting toll-free and Long code SMS services.
Customers may experience intermittent delivery delays impacting SMS via toll-free and long code with Viaero.
The cause of this issue is under investigation at this time.
May 21, 18:43 UTC
Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1&2) SMS & MMS
Completed - The scheduled maintenance has been completed.
May 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 03:01 UTC
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1&2) SMS and MMS services.
The maintenance is scheduled to begin Thursday, May 21, 2026 at 8:00 PM PT and to finish May 22, 2026 by 4:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1&2) with T-Mobile subscribers.
May 21, 21:25 UTC
UK SMS - Planned maintenance affecting BT network
Completed - The scheduled maintenance has been completed.
May 22, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 21:00 UTC
Update - Upcoming scheduled maintenance notice

Between 21.05.2026 21:00 UTC and 22.052026 03:00 UTC, UK Mobile operator BT will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions, please contact care@screen-magic.com
May 20, 11:13 UTC
Scheduled - Upcoming scheduled maintenance notice

Between 21.05.2026 21:00 UTC and 22.052026 03:00 UTC, UK Mobile operator BT will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions, please contact care@screen-magic.com
May 20, 09:01 UTC
May 21, 2026
Carrier Partner Incident - T-Mobile Toll-Free SMS Delivery Delays
Resolved - Monitoring for the issue impacting SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time: May 20, 18:37 PDT
May 21, 12:45 UTC
Investigating - Start Time : May 20, 2026 - 12:08 PDT
There is a carrier-partner incident currently impacting toll-free SMS services.
Customers may experience minor delivery delays impacting SMS via toll-free with T-Mobile.
The cause of this issue is under investigation at this time.
May 20, 19:37 UTC
Carrier Partner Incident - 10DLC MMS Latency
Resolved - Monitoring for the issue impacting 10DLC MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : May 21, 04:57 PDT
May 21, 12:40 UTC
Investigating - Start Time : May 20, 2026 - 12:25 PDT
There is a carrier-partner incident currently impacting 10DLC MMS services.
Customers may experience intermittent latency impacting MMS via 10DLC .
The cause of this issue is under investigation at this time.
May 20, 19:39 UTC
May 20, 2026
France SMS - Delivery Degradation towards SFR Network
Resolved - This incident has been resolved.
End Time : May 20, 20:34 UTC
May 20, 20:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 20, 19:23 UTC
May 20, 19:41 UTC
Investigating - Start Time :May 20, 16:31 UTC
We have received a notification regarding SMS delivery degradation towards SFR Network.
Our Provider Partner is working with the carriers to resolve the issue and will issue an update as soon as more information becomes available
May 20, 16:50 UTC
Carrier Partner Incident - T-Mobile Short Code (Route 1) SMS Latency
Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : May 20, 13:05 PDT
May 20, 20:19 UTC
Investigating - Start Time : May 20, 2026 - 11:06 PDT
There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent latency impacting SMS via short code (route 1) with T-Mobile.
The cause of this issue is under investigation at this time.
May 20, 18:46 UTC
United States SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 20, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 06:00 UTC
Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 19 May 2026 at 23:00 PDT until 20 May 2026 at 05:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via United States long codes.
May 19, 21:27 UTC
United Kingdom SMS - Planned maintenance affecting Virgin
Completed - The scheduled maintenance has been completed.
May 20, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 20:30 UTC
Scheduled - Upcoming scheduled maintenance notice

Between 19-May-2026 20:30 UTC and 20-May-2026 05:00 UTC, the operator Virgin will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions or concerns regarding this maintenance event, please contact care@screen-magic.com

Start time: May 19, 20:30 UTC
Estimated duration: 8 hours and 30 minutes
Components affected: Global Connectivity - SMS Europe
May 19, 13:12 UTC
May 19, 2026
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
May 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 03:00 UTC
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 18 May 2026 at 20:00 PDT until 19 May 2026 at 04:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
May 18, 15:16 UTC
May 18, 2026
Carrier Partner Incident - Short Code (Route 1) MMS Delivery Receipt Latency
Resolved - Incident resolved
Monitoring for the issue impacting short code (route 1) MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : May 18, 11:48 PDT
May 18, 18:51 UTC
Investigating - Start Time : May 18, 2026 - 10:53 PDT
There is a carrier-partner incident currently impacting short code (route 1) MMS services.
Customers may experience intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1).
The cause of this issue is under investigation at this time.
May 18, 18:15 UTC
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
May 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 03:00 UTC
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 17 May 2026 at 20:00 PDT until 18 May 2026 at 04:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of long codes and short codes.
May 15, 20:04 UTC
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