System Status

All Systems Operational

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In this site, you can view the real time status and metrics of our servers.

Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Operational
90 days ago
99.98 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
99.77 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
SMS Magic Website Operational
90 days ago
100.0 % uptime
Today
SMS Magic Australia Data Center Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
SMS Magic Europe Data Center Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
Salesforce Managed Package Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

United States SMS Carrier Maintenance - AT&T Jun 17, 2026 01:00-09:00 UTC

We have been notified of an upcoming planned network maintenance by AT&T in the United States.

Timeframe: 17 June 2026, 01:00 UTC - 17 June 2026, 09:00 UTC (Estimated duration: 8 hours)

Impact: During this window, users may experience intermittent delivery delays for SMS traffic sent to or from AT&T US handsets.

Affected Channels: This maintenance affects all messaging routes, including Long Code, Short Code, and Toll-Free numbers.

Our team will closely monitor the situation until the carrier maintenance is fully complete.
Posted on Jun 16, 2026 - 11:11 UTC

Scheduled Carrier Maintenance - AT&T Toll Free SMS & MMS Jun 17, 2026 01:00-09:00 UTC

We would like to inform customers of planned network maintenance that may impact toll-free SMS and MMS services.

Maintenance Window :

Start: June 17, 2026, 01:00 UTC
End: June 17, 2026, 09:00 UTC

During this maintenance window, customers may experience intermittent delays affecting inbound (MO) and outbound (MT) SMS and MMS traffic on toll-free numbers for a subset of mobile subscribers.

Our team will continue to monitor the maintenance activity and provide updates if any unexpected issues arise.
Posted on Jun 16, 2026 - 21:16 UTC
System Metrics Month Week Day
SMS Magic Customer Portal Uptime
Fetching
SMS Magic REST API Uptime
Fetching
Salesforce API Uptime
Fetching
Zoho API Uptime
Fetching
Jun 16, 2026
Whatsapp Media Message Delivery Errors
Resolved - The issue affecting WhatsApp media message delivery has been resolved, and it is operating normally at this time.
Jun 16, 20:13 UTC
Monitoring - The issue affecting WhatsApp media message delivery has shown improvement. We will keep monitoring for 2 hours.
Jun 16, 18:32 UTC
Investigating - We are currently observing elevated error rates impacting the delivery of WhatsApp media messages. Customers may experience failures when sending messages containing media attachments.

Our team is actively investigating the issue and working with the relevant partners to identify the root cause and restore normal service as quickly as possible.

We will provide further updates as soon as additional information becomes available.
Jun 16, 17:26 UTC
Scheduled Carrier Maintenance - AT&T Short Code and Toll Free SMS
Completed - The scheduled maintenance has been completed.
Jun 16, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 03:00 UTC
Scheduled - AT&T will be performing scheduled maintenance impacting short code and Toll Free SMS services.
The maintenance is scheduled to begin Monday, June 15, 2026 at 8:00 PM PT and to finish June 16, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS with AT&T subscribers.
Jun 15, 17:21 UTC
Jun 15, 2026
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Jun 15, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 07:00 UTC
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 15 June 2026 at 00:00 PDT until 15 June 2026 at 04:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of long codes and short codes.
Jun 12, 21:19 UTC
Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026
Delivery Delays and Failures from WhatsApp and Messenger Platform
Resolved - We have received an update that the issue has now been resolved, and WhatsApp services are operating normally.
Jun 12, 18:08 UTC
Update - We have received an update that Meta is currently experiencing a global service outage, which is impacting WhatsApp messaging services across multiple regions.
This is resulting in :
Delays in sending or receiving WhatsApp messages
Intermittent failures for inbound and outbound messages
Delayed delivery status updates and webhook events
Please note that this issue originates from Meta's infrastructure and impacts businesses globally.
Our team is actively monitoring the situation and remains in close coordination with Meta for updates.
We will keep you informed as soon as Meta restores services and normal message processing resumes.
Jun 12, 16:19 UTC
Investigating - Start Time :Jun 12, 07:10 PDT
We have received a notification regarding clients experiencing delivery delays and failures when sending messages from WhatsApp and Messenger platform. The engineers are working with the carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.
Jun 12, 14:59 UTC
Salesforce connectivity Issue
Resolved - We have completed our investigation into reports of repeated Salesforce reconnections experienced by a small number of users following our recent Salesforce compatibility update.

The issue was isolated to users running older versions of our mobile application. After upgrading to the latest mobile app version, affected users have confirmed that the issue is resolved and connections remain stable.

We recommend that all users ensure they are running the latest version of the mobile application to benefit from the latest compatibility and security enhancements.

We will continue to monitor the environment closely, but no further impact is currently expected.
Jun 12, 11:58 UTC
Jun 11, 2026
Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1 & Route 2) SMS & MMS
Completed - The scheduled maintenance has been completed.
Jun 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 03:00 UTC
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 and route 2) SMS and MMS services.
The maintenance is scheduled to begin Wednesday, June 10, 2026 at 8:00 PM PT and to finish June 11, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 and route 2) with T-Mobile subscribers.
Jun 10, 19:33 UTC
Jun 10, 2026
Italy SMS - Delivery degradation towards Italy Vodafone and CoopVoce networks
Resolved - This incident has been resolved.
End Time : Jun 10, 2026 - 14:00 UTC
Jun 10, 14:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 2026 - 12:59 UTC
Jun 10, 13:17 UTC
Investigating - Start time : Jun 10, 10:30 UTC
We have received a notification regarding SMS delivery degradation towards Italy Vodafone and CoopVoce networks. Clients may experience missing and delayed messages and delivery receipts for outbound messages.
Our Provider is working with the carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Jun 10, 12:53 UTC
Carrier Partner Maintenance: US & Canada MMS Updates
Completed - The scheduled maintenance has been completed.
Jun 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 05:00 UTC
Scheduled - Our MMS carrier partner serving Canada and the United States will be performing emergency maintenance from Wednesday, June 10, 2026, 05:00 UTC until Wednesday, June 10, 2026, 11:00 UTC.

During the maintenance window, customers may experience intermittent delays in sending and receiving MMS messages to and from mobile subscribers in Canada and the United States using long code numbers.

We will continue to monitor the maintenance and provide updates as they become available.
Jun 8, 14:18 UTC
United States SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 02:00 UTC
Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 09 June 2026 at 19:00 PDT until 09 June 2026 at 20:30 PDT.
During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Jun 9, 17:17 UTC
Jun 9, 2026
United Kingdom SMS - Missing Delivery Reports for a subset of UK LVNs
Resolved - A fix has been implemented, and we are monitoring the results.
Jun 9, 13:00 UTC
Investigating - We are currently investigating an upstream network issue affecting SMS delivery reports within the United Kingdom.

What is happening: Delivery status reports (DLRs) are missing or delayed for a subset of UK Long Virtual Numbers (LVNs) across multiple UK mobile networks.
Customer Impact: Please note that actual text message delivery is functioning, but the status updates returning to your platform may currently be missing or inaccurate.
Next Steps: We are actively collaborating with our carrier partners to isolate and resolve the issue.

We will provide a follow-up update as soon as more information or a timeline for resolution becomes available.
Jun 9, 08:39 UTC
Scheduled Carrier Network Maintenance – Tuesday, June 09, 2026
Completed - The scheduled maintenance has been completed.
Jun 9, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 04:00 UTC
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance that will impact 10DLC SMS services.

Potential Impact:
During the maintenance window, customers may experience intermittent delays affecting:

Outbound (MT) SMS delivery
Inbound (MO) SMS messages
Delivery receipts (DLRs)

While no complete service outage is expected, message processing and delivery confirmations may be delayed intermittently throughout the maintenance period.
Jun 8, 14:06 UTC
Jun 8, 2026
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Jun 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 03:00 UTC
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 07 June 2026 at 20:00 PDT until 08 June 2026 at 04:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile United States handsets when sending via long codes and short codes.
Jun 5, 20:40 UTC
Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Jun 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 03:00 UTC
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 04 June 2026 at 20:00 PDT until 05 June 2026 at 04:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Jun 4, 19:44 UTC
Jun 4, 2026
Delivery Issue United States - Verizon
Resolved - This incident has been resolved.
Incident End Time: 2026-06-04 16:12 UTC
Jun 4, 17:29 UTC
Investigating - We have received a notification from our Provider regarding delivery issues in United States - Verizon
Incident Start Time: 2026-06-04 14:53 UTC
Impact: A subset of traffic may experience Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts.
We will update as soon as we have more information.
Jun 4, 15:45 UTC
Carrier Partner Incident - Short Code (Route 1) - MMS Delivery Receipt Latency
Resolved - The issue impacting intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1) has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time.
End Time : Jun 3, 15:55 PDT
Jun 4, 12:34 UTC
Investigating - Start Time: Jun 03, 2026 - 10:14 PDT
There is a carrier-partner incident currently impacting short code (route 1) MMS services.
Customers may experience intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1).
The cause of this issue is under investigation at this time.
Jun 3, 17:18 UTC
Scheduled Carrier Maintenance - Toll Free SMS & MMS, 10DLC SMS services - US & CA.
Completed - The scheduled maintenance has been completed.
Jun 4, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 03:00 UTC
Scheduled - Our Carrier will be performing scheduled maintenance impacting toll-free and 10DLC - SMS and MMS services for US and Canada.
The maintenance is scheduled to begin Wednesday, June 3, 2026 at 8:00 PM PT and to finish June 4, 2026 by 5:00 AM PT
During the maintenance window, customers may experience intermittent delay or failures impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free subscribers and 10DLC
Jun 3, 20:41 UTC
Jun 3, 2026
Carrier Partner Incident - Small U.S. carriers Short Code SMS Latency
Resolved - Monitoring for the issue impacting short code SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Jun 3, 09:15 PDT
Jun 3, 16:17 UTC
Investigating - Start Time : Jun 03, 2026 - 07:45 PDT
There is a carrier-partner incident currently impacting short code SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via short code Small U.S. carriers.
The cause of this issue is under investigation at this time.
Jun 3, 14:59 UTC
Carrier Partner Incident - Short Code (Route 1) SMS Degradation
Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Jun 2, 17:32 PDT
Jun 3, 12:35 UTC
Monitoring - A fix has been implemented by upstream carrier partner teams for the issue impacting short code (route 1) SMS services.
Jun 2, 21:10 UTC
Identified - Customers may experience widespread degradation impacting inbound (MO) and outbound (MT) SMS via short code (route 1).
Our Provider team is currently working with the upstream carrier to restore the services.
Jun 2, 21:01 UTC
Investigating - Start Time : Jun 02, 2026 - 12:54 PDT
There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent degradation impacting inbound (MO) and outbound (MT) SMS via short code (route 1).
Jun 2, 20:51 UTC
Scheduled Maintenance -T-Mobile and Small U.S. carriers Toll Free SMS
Completed - The scheduled maintenance has been completed.
Jun 3, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 03:00 UTC
Scheduled - T-Mobile will be performing emergency maintenance impacting all sender types (route 1) SMS services.
Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.
A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.
The maintenance is scheduled to begin Tuesday, June 2, 2026 at 8:00 PM PT and to finish June 3, 2026 by 4:00 AM PT.
During the maintenance window, customers may experience latency impacting inbound (MO) and outbound (MT) SMS and delivery receipts.
Jun 2, 19:04 UTC
Jun 2, 2026
Scheduled Carrier Partner Maintenance - 10DLC SMS
Completed - The scheduled maintenance has been completed.
Jun 2, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 03:00 UTC
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.
The maintenance is scheduled to begin Monday, Jun 01, 2026 at 8:00 PM PT and to finish Jun 02, 2026 by 5:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO), outbound (MT) SMS messaging and delivery receipts via 10DLC.
Jun 1, 19:03 UTC
United States SMS Carrier Maintenance - Liberty
Completed - The scheduled maintenance has been completed.
Jun 2, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 02:00 UTC
Scheduled - The Liberty network in the United States is conducting a planned maintenance from 01 June 2026 at 19:00 PDT until 01 June 2026 at 23:30 PDT.
During the maintenance window, there could be intermittent delays delivering SMS to Liberty United States handsets when sending via long codes and short codes.
May 29, 19:25 UTC
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