System Status

All Systems Operational

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In this site, you can view the real time status and metrics of our servers.

Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Operational
90 days ago
99.93 % uptime
Today
SMS Magic REST API Operational
90 days ago
99.93 % uptime
Today
Salesforce API Operational
90 days ago
99.93 % uptime
Today
Zoho API Operational
90 days ago
99.93 % uptime
Today
Message Delivery Service Operational
90 days ago
99.82 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
99.93 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
99.93 % uptime
Today
DLR sync with Zoho Operational
90 days ago
99.93 % uptime
Today
DLR sync with Open API Operational
90 days ago
99.93 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
99.93 % uptime
Today
Incoming sync with Open API Operational
90 days ago
99.93 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
99.55 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
99.98 % uptime
Today
SMS Magic Website Operational
90 days ago
100.0 % uptime
Today
SMS Magic Australia Data Center Operational
90 days ago
99.99 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
99.98 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
99.98 % uptime
Today
SMS Magic Europe Data Center Operational
90 days ago
99.99 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
99.94 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
99.98 % uptime
Today
Salesforce Managed Package Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

United States SMS Carrier Partner Maintenance Apr 20, 2026 02:00-09:00 UTC

Upcoming scheduled maintenance notice
Our SMS carrier partner in the United States are conducting a planned maintenance from 19 April 2026 at 20:00 PDT until 20 April 2026 at 03:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T and US Cellular Corp. United States handsets via subset of United States short codes.
Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards T-Mobile US
Posted on Apr 17, 2026 - 15:50 UTC

EU Region-locked - Planned Maintenance of Database Infrastructure Apr 20, 2026 18:00-20:00 UTC

We have received a notification from our provider regarding an update to the maintenance scope and possible impact to our services.
The provider will be conducting routine database patching at EU Region-locked data center.
Our Clients may notice brief issues with sending and receiving messages in Conversations and Answers.
Start (UTC): 20 April 2026 18:00
End (UTC): 20 April 2026 20:00
Posted on Apr 17, 2026 - 15:57 UTC
System Metrics Month Week Day
SMS Magic Customer Portal Uptime
Fetching
SMS Magic REST API Uptime
Fetching
Salesforce API Uptime
Fetching
Zoho API Uptime
Fetching
Apr 19, 2026

No incidents reported today.

Apr 18, 2026
Carrier Partner Incident - AT&T 10DLC SMS Latency
Resolved - Monitoring for the issue impacting 10DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Apr 17, 15:54 PDT
Apr 18, 08:36 UTC
Investigating - Start Time : Apr 17, 2026 - 12:16 PDT
There is a carrier-partner incident currently impacting 10DLC SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T.
The cause of this issue is under investigation at this time.
Apr 17, 19:26 UTC
Apr 17, 2026
Carrier Partner Incident - AT&T 10DLC SMS Latency
Resolved - Monitoring for the issue impacting 10DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Apr 16, 18:09 PDT
Apr 17, 12:32 UTC
Investigating - Start Time : Apr 16, 2026 - 12:27 PDT
There is a carrier-partner incident currently impacting 10DLC SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T.
The cause of this issue is under investigation at this time.
Apr 16, 19:34 UTC
Apr 16, 2026
Degraded Message Processing Performance on Converse Desk
Resolved - The previously observed slowness in message processing on Converse Desk has been resolved, and the platform is now functioning normally.
If you continue to notice any discrepancies, please reach out to care@screen-magic.com
Apr 16, 19:01 UTC
Investigating - Issue:
We are observing slowness in message processing within the Converse Desk, which may lead to delays in sync of delivery and incoming messages.

Impact:
During this period, customers may experience delays in receiving messages via Converse Desk. Real-time interactions and message updates may be slower than usual.

Current Status:
Our engineering team is actively investigating the issue and working to restore normal performance.

Duration of Degradation:
Started At: 14:00 UTC 16th April 2026

Affected Data Center: US
Apr 16, 17:47 UTC
Carrier Partner Incident - SMS & MMS Latency - Route 2
Resolved - Incident resolved
Monitoring for the issue impacting SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time.
End Time : Apr 15, 15:22 PDT
Apr 16, 12:45 UTC
Monitoring - A fix has been implemented by carrier partner teams for the issue impacting all sender types SMS and MMS services.
At this time our carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly.
Apr 15, 20:26 UTC
Investigating - Start Time : Apr 15, 2026 - 11:42 PDT
There is a carrier-partner incident currently impacting all sender types SMS and MMS services.
Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via all sender types (Route 2).
The cause of this issue is under investigation at this time.
Apr 15, 19:09 UTC
Scheduled Carrier Maintenance - T-Mobile Short Code - SMS & MMS
Completed - The scheduled maintenance has been completed.
Apr 16, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 02:00 UTC
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code SMS and MMS services.
The maintenance is scheduled to begin Wednesday, April 15, 2026 at 7:00 PM PT and to finish April 16, 2026 by 2:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code with T-Mobile subscribers.
Apr 15, 18:27 UTC
Scheduled Carrier Partner Maintenance - Toll Free SMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Apr 16, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 03:00 UTC
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services for United States and Canada.
The maintenance is scheduled to begin Wednesday, April 15, 2026 at 8:00 PM PT and to finish April 16, 2026 by 12:00 AM PT.
During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS messaging via toll-free for United States and Canada.
Apr 15, 21:18 UTC
France SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Apr 16, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 20:00 UTC
Scheduled - Our SMS carrier partner in France is conducting a planned maintenance from 15 April 2026 at
13:00 PDT until 15 April 2026 at 17:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
Apr 14, 16:43 UTC
Apr 15, 2026
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Apr 15, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 05:00 UTC
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 14 April 2026 at 22:00 PDT until 15 April 2026 at 02:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Apr 14, 16:29 UTC
Apr 14, 2026
There is a carrier-partner incident currently impacting 10DLC SMS services
Resolved - Resolved - Monitoring for the issue impacting 10DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Apr 13, 14:50 PDT
Apr 14, 12:50 UTC
Investigating - Start Time : Apr 13, 2026 - 13:29 PDT
Customers may experience minor latency impacting outbound (MT) SMS via 10DLC with AT&T.
The cause of this issue is under investigation at this time.
Apr 13, 20:32 UTC
External Maintenance - T-Mobile United States
Completed - The scheduled maintenance has been completed.
Apr 14, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 03:00 UTC
Scheduled - External Maintenance - T-Mobile United States
Upcoming scheduled maintenance notice
T-Mobile USA has scheduled a maintenance.

Impact SMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards T-Mobile US
Impact MMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards T-Mobile US

Maintenance start time: 2026-04-14 03:00 UTC
Maintenance end time: 2026-04-14 12:00 UTC
Apr 13, 20:35 UTC
Scheduled Carrier Partner Maintenance - SMS (Route 1)- UK5
Completed - The scheduled maintenance has been completed.
Apr 14, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 04:00 UTC
Scheduled - A carrier partner will be performing scheduled maintenance impacting SMS services for France, United Kingdom, Germany, Russia, Italy, Netherlands, French’s overseas territory, Ireland and Hong Kong
The maintenance is scheduled to begin Monday, April 13, 2026 at 9:00 PM PT and to finish April 14, 2026 by 12:00 AM PT.
During the maintenance window, customers may experience intermittent non-delivery impacting inbound (MO) and outbound (MT) SMS messaging via all sender types (route 1) for UK5
Apr 13, 13:27 UTC
Apr 13, 2026
Scheduled Carrier Partner Maintenance - 10DLC SMS
Completed - The scheduled maintenance has been completed.
Apr 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 04:00 UTC
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.
The maintenance is scheduled to begin Sunday, April 12, 2026 at 9:00 PM PT and to finish April 13, 2026 by 3:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.
Apr 10, 18:39 UTC
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026
Scheduled Carrier Maintenance - T-Mobile Short Code (Route 2) SMS & MMS
Completed - The scheduled maintenance has been completed.
Apr 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 03:00 UTC
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 2) SMS and MMS services.
The maintenance is scheduled to begin Thursday, April 9, 2026 at 8:00 PM PT and to finish April 10, 2026 by 4:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 2) with T-Mobile subscribers.
Apr 9, 15:12 UTC
Scheduled Carrier Partner Maintenance - 10DLC SMS
Completed - The scheduled maintenance has been completed.
Apr 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 04:00 UTC
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.
The maintenance is scheduled to begin Thursday, April 9, 2026 at 9:00 PM PT and to finish April 10, 2026 by 3:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.
Apr 9, 18:52 UTC
Apr 9, 2026
Scheduled Carrier Maintenance - Verizon & US Cellular Corp - All sender types SMS
Completed - The scheduled maintenance has been completed.
Apr 9, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 04:00 UTC
Scheduled - Verizon and US Cellular Corp will be performing scheduled maintenance impacting all sender types SMS services via Route 1 & 2.
The maintenance is scheduled to begin Wednesday, April 8, 2026 at 9:00 PM PT and to finish April 9, 2026 by 4:00 AM PT.
During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via Route 1 & 2 -all sender types with Verizon and US Cellular Corp subscribers.
Apr 8, 20:16 UTC
Scheduled Carrier Maintenance - T-Mobile 10DLC and Short Code SMS & MMS
Completed - The scheduled maintenance has been completed.
Apr 9, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 02:00 UTC
Scheduled - T-Mobile will be performing scheduled maintenance impacting 10DLC and Short Code SMS and MMS services.
The maintenance is scheduled to begin Wednesday, April 8, 2026 at 7:00 PM PT and to finish April 9, 2026 by 4:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via 10DLC and Short Code with T-Mobile subscribers.
Apr 8, 19:53 UTC
Apr 8, 2026
Vendor Incident - Message delivery failure - India
Resolved - The required fix has been implemented and the issue is now resolved. The messaging functionality is now restored to pre-incident health. Message delivery is now operating normally.
End Time : 8 April, 2026 21:00 IST
Apr 8, 19:29 UTC
Investigating - Start Time : 8 April, 2026 10:17 AM IST
We have received a notification regarding message delivery failure for few customers in India.
The issue has been identified and the engineering team at the Provider end is working to implement a fix.
Apr 8, 12:18 UTC
Emergency Carrier Maintenance - T-Mobile Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Apr 8, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 02:00 UTC
Scheduled - T-Mobile will be performing emergency maintenance impacting short code (route 1) SMS services.
The maintenance is scheduled to begin Tuesday, April 7, 2026 at 7:00 PM PT and to finish April 8, 2026 by 5:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with T-Mobile subscribers.
Apr 7, 20:52 UTC
Scheduled Carrier Partner Maintenance - 10DLC SMS & MMS
Completed - The scheduled maintenance has been completed.
Apr 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 03:00 UTC
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.
The maintenance is scheduled to begin Tuesday, April 7, 2026 at 8:00 PM PT and to finish April 8, 2026 by 3:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.
Apr 7, 20:09 UTC
Scheduled Carrier Maintenance - Verizon Toll Free SMS
Completed - The scheduled maintenance has been completed.
Apr 8, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 03:00 UTC
Scheduled - Verizon will be performing scheduled maintenance impacting toll-free SMS services.
The maintenance is scheduled to begin Tuesday, April 7, 2026 at 8:00 PM PT and to finish April 8, 2026 by 1:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via toll-free with Verizon subscribers.
Apr 7, 19:30 UTC
Apr 7, 2026
Global (Europe) - Degradation of multiple services
Resolved - An issue was identified affecting multiple customers in Europe.
Customers were experiencing delay impacting both - inbound (MO) and outbound (MT) messaging traffic.
Traffic was accepted but routed with delay.
The issue was duly identified and resolved.
Start (UTC): 07 April 15:00
End (UTC): 07 April 16:20
Apr 7, 15:00 UTC
Scheduled Carrier Maintenance - T-Mobile (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Apr 7, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 02:00 UTC
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code SMS services.
The maintenance is scheduled to begin Monday, April 6, 2026 at 7:00 PM PT and is expected to finish Tuesday, April 7, 2026 by 5:00 AM PT.
During this maintenance window, customers may experience minor latency impacting inbound (MO) and outbound (MT) SMS via short code with T-Mobile subscribers.
Apr 6, 19:33 UTC
Scheduled Carrier Partner Maintenance - 10DLC SMS
Completed - The scheduled maintenance has been completed.
Apr 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 04:00 UTC
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.
The maintenance is scheduled to begin Monday, April 6, 2026 at 9:00 PM PT and to finish April 7, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent connections impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.
Apr 6, 20:22 UTC
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

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