System Status
All Systems Operational

About This Site

In this site, you can view the real time status and metrics of our servers.

SMS Magic - Messaging Platform Operational
90 days ago
99.96 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
99.85 % uptime
Today
SMS Magic Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
SMS Magic Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
SMS Magic Customer Portal Uptime
Fetching
SMS Magic REST API Uptime
Fetching
Salesforce API Uptime
Fetching
Zoho API Uptime
Fetching
Past Incidents
Jun 6, 2020

No incidents reported today.

Jun 5, 2020
Resolved - Issue period: 30 May 2020 10:48:38 to 4th June 2020 14:30:00 UTC.

We had found out that a One of Root SSL certificate expiry on our US server. This has impacted the connectivity for incoming and Outgoing APIs from the clients which have the legacy and old systems.We didn't observe any impact on connectivity with salesforce & Zoho.

Impact:

Incoming message loss due to provider connectivity for the incoming API
Direct Send Message API users, might have face connectivity issues with the API.

Please note, the impact is only seen for users and providers which are on legacy and old systems. Message Delivery for salesforce and Portal Users was not impacted during the period

Resolution:
We have updated the SSL certificate for the server and the issue is resolved now.
Jun 5, 09:09 UTC
Jun 4, 2020

No incidents reported.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020
Resolved - The Incident has been resolved.
May 27, 23:56 UTC
Update - We are continuing to investigate this issue.
May 27, 22:30 UTC
Investigating - We are observing latency on our Customer Portal. Pages are loading slower than usual. No Other Functionality is affected.

Our Engineering Team is investigating the issue currently.
May 27, 22:28 UTC
May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.