System Status
All Systems Operational

About This Site

In this site, you can view the real time status and metrics of our servers.

SMS Magic - Messaging Platform Operational
SMS Magic REST API   Operational
Salesforce API   Operational
Zoho API   Operational
Message Delivery Service   Operational
SMS Magic Customer Portal   ? Operational
SMS Magic Website   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undergoing scheduled maintenance during this time.
Posted on Aug 18, 12:34 IST
We will be undergoing scheduled maintenance during this time.
Posted on Aug 18, 12:36 IST
System Metrics Month Week Day
SMS Magic Customer Portal Uptime
Fetching
SMS Magic REST API Uptime
Fetching
Salesforce API Uptime
Fetching
Zoho API Uptime
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Past Incidents
Sep 26, 2017

No incidents reported today.

Sep 25, 2017
Resolved - The issue has been resolved. We have put a fix in place, which will identify the repeated request from Zoho webhooks and ignore. SMS Service from Zoho webhooks are operational now.
Sep 25, 13:16 IST
Identified - We have identified the issue as Zoho repeating the requests. After communicating with Zoho team, it was found that, there was a glitch on Zoho's end on Wednesday where the web-hooks configured in CRM (Associated with Time based action) haven't triggered to the records. Zoho had updated and fixed the same on Friday, however, the web-hooks got queued and executed continuously on Friday. That turned out to be the root-cause of the behavior experienced, as SMS Service endpoint was triggered repeatedly.

As a remedy we had disabled our endpoint used for Zoho Workflow Webhook. We are working on putting fixes to handle this. The service will be up by 25th Sept, 02:00PM IST.
Sep 24, 22:45 IST
Investigating - The SMS Service, which is triggered from zoho workflow rules, will not be available due to some issue with zoho communication. Our team is investigating.
Sep 24, 14:18 IST
Sep 23, 2017

No incidents reported.

Sep 22, 2017

No incidents reported.

Sep 21, 2017
Completed - The scheduled maintenance has been completed.
Sep 21, 11:30 IST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 09:30 IST
Scheduled - In a bid to continue to improve services across all platforms, our carrier tech team will be carrying out some essential maintenance.

Scheduled maintenance will begin at 2 PM AEST on Thursday 21st September and is expected to conclude by 4 PM.

No impact to any of SMS services is expected during this maintenance period.
Sep 20, 12:13 IST
Sep 20, 2017
Some customers saw delay in incoming messages reaching their CRM, between Sept 19, 9:30 PM IST and Sept 20, 9:30 AM IST. This happened because few of our push workers failed due to network issues. The issue has been fixed and services are working as expected.
Sep 20, 12:52 IST
Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

No incidents reported.

Sep 13, 2017

No incidents reported.

Sep 12, 2017
Resolved - We have resolved the degraded performance of the server and servers are working fine at normal speed.
Issue identified at 11/Sep/2017:13:17 (GMT) and resolved by 11/Sep/2017:13:59 (GMT).

Incident Management Team
Sep 12, 12:05 IST
Monitoring - Resolved and Monitoring - We have identified and resolved a degraded performance of our server due to higher load. We have resolved the issues and Servers are working at normal speed. Performance degradation was observed for a brief period of 42 minutes from 11/Sep/2017:13:17 pm to 13:59 pm GMT.

Incident Management Team
Sep 11, 20:00 IST