Completed -
The scheduled maintenance has been completed.
Nov 11, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 05:00 UTC
Scheduled -
The 10DLC delivery hub will be performing a planned maintenance November 10, 2025. During this maintenance window, intermittent MMS latency may be experienced.
The short code delivery hub received noticed that Verizon will be performing a planned maintenance November 10, 2025. This maintenance will impact a subset of Convey short codes (Route 1). During this maintenance window, there may be SMS latency.
Verizon will be performing a planned maintenance impacting toll-free SMS messaging services. During the maintenance window, customers may experience latency to inbound (MO) & outbound (MT)SMS messaging with Verizon via toll-free.
Scheduled for Nov 10, 2025 21:00 - Nov 11, 2025 03:00 PST
Nov 10, 18:15 UTC
Resolved -
Start Time : Nov 10, 2025 - 11:59 PST End Time : Nov 10, 2025 - 12:09 PST We received a notification from our Provider regarding degradation of performance affecting multiple customers. Customers were experiencing widespread message latency and responses with "too many requests" messages.
We are no longer observing message latency. The Engineering team implemented corrective action to restore normal operations. All services are now functioning as expected. We will continue to monitor the environment closely to ensure stability.
Nov 11, 01:00 UTC
Resolved -
We are no longer observing message latency. The Engineering team implemented corrective action to restore normal operations. All services are now functioning as expected. We will continue to monitor the environment closely to ensure stability.
Nov 7, 12:37 UTC
Investigating -
Start time : 10:45 AM PST
We have received received a notification from our Provider that a performance degradation is observed starting at 10:45 AM PST. Customers may experience widespread message latency regarding SMS / MMS The Engineering team is actively investigating the issue and working to restore normal service.
Next Update: We will provide an update as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience.
Nov 6, 20:04 UTC
Start Time: Nov 5, 08:30 UTC End Time : Nov 5, 09:30 UTC
Impact: Message delivery failure on WhatsApp
Description: We received a notification regarding message delivery failure on WhatsApp. Users were getting the error message - Provider connection Timeout. The issue was promptly identified and subsequently resolved. Messages which continue to reflect in failed status needs to be resent.
Please accept our apologies for the inconvenience caused.
Nov 5, 08:30 UTC
Start Time: Nov 4, 16:45 UTC End Time : Nov 4, 18:30 UTC
Impact: Message delivery failure on WhatsApp
Description: We have received a notification regarding message delivery failure on WhatsApp. Users were getting the error message - Provider connection Timeout. The Provider has confirmed that the issue is resolved. Messages which continue to reflect in failed status needs to be resent.
Nov 4, 16:45 UTC
Resolved -
The scheduled maintenance has been completed.
Nov 4, 12:56 UTC
Investigating -
Start time : Nov 3, 21:00 PST
AT&T will be performing emergency maintenance impacting short code (route1) MMS messaging services beginning November 3rd, 2025 at 9:00 PM PT and scheduled to complete November 4th, 2025 at 12:00 AM PT.
During the three-hour maintenance window, customers may experience latency to inbound (MO) & outbound (MT) MMS messaging with AT&T via short code (route 1)
Nov 3, 21:12 UTC
Resolved -
The toll-free delivery hub has confirmed this incident has been resolved.
End Time : Oct 29, 14:52 CDT
Oct 29, 19:56 UTC
Monitoring -
The toll-free delivery hub is observing recovery in SMS delivery to small US carriers. Engineers are currently monitoring any further developments at this time.
Oct 29, 18:26 UTC
Investigating -
Start Time : Oct 29, 12:02 CDT
Description : The toll-free delivery hub is experiencing an issue resulting in SMS delivery delays to small US carriers. Engineers are currently working with the carriers for remediation.
Next Update: We will provide an update as soon as more information becomes available.
Oct 29, 17:11 UTC
Resolved -
Due to AWS Infrastructure issue, there was a brief outage impacting all operations for US Datacenter. The issue is now fixed and the systems are fully operational.
Duration of Outage Start Time: 1:53 PM UTC End Time: 2:33 PM UTC
Oct 29, 14:26 UTC