System Status
All Systems Operational

About This Site

In this site, you can view the real time status and metrics of our servers.

SMS Magic - Messaging Platform Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
SMS Magic Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Retiring TLS1.0 - US Users Jul 6, 09:00-09:30 UTC
Description:
Screen Magic is deprecating the use of TLS 1.0 . Customers will be required to use TLS 1.1 and above for all communications with the Screen magic.

Impact:
There will be no impact for Zoho, Salesforce and API Users.
For Customer Portal Users, The most likely reasons Screen Magic customers see TLS 1.0 traffic or older is due to customer usage of older web browsers.

Why:
The use of TLS 1.1 and above, is a recommended security best practice that provides a higher degree of privacy and data integrity over previous versions and to maintain compliance with the latest industry standards.

Action Required:

Zoho Customers:
No Action Required

Salesforce Customers:
No Action Required

API Users:
No Action Required

Customer Portal Users:
Please follow the steps in below document, to check the browser compatibility with TLS 1.1 and above.

https://drive.google.com/file/d/1DOeNunSK3120obuDdBi4RMjhOXHj0svL/view?usp=sharing
Posted on Jun 24, 14:13 UTC
Why:
Improving the security for some of the core infrastructure machines to a more secured network.

When:
12th July 2020, 9:00 to 10:00 UTC.

Impact:
There will be an impact on the message delivery service, customers can experience delay in message delivery during the period.

Action Required:
There is no action required from customers on this.
Posted on Jun 29, 08:15 UTC
Why:
Improving the security for some of the core infrastructure machines to a more secured network.

When:
19th July 2020, 9:00 to 10:00 UTC

Impact:
There will be an impact on the message delivery service, customers can experience delay in message delivery during the period.

Action Required:
There is no action required from customers on this.
Posted on Jun 29, 08:15 UTC
SMS Magic Customer Portal Uptime
Fetching
SMS Magic REST API Uptime
Fetching
Salesforce API Uptime
Fetching
Zoho API Uptime
Fetching
Past Incidents
Jul 3, 2020

No incidents reported today.

Jul 2, 2020

No incidents reported.

Jul 1, 2020
Completed - The scheduled maintenance has been completed.
Jul 1, 09:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 09:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 26, 13:25 UTC
Scheduled - Description:
Screen Magic is deprecating the use of TLS 1.0 . Customers will be required to use TLS 1.1 and above for all communications with the Screen magic.

Impact:
There will be no impact for Zoho, Salesforce and API Users.
For Customer Portal Users, The most likely reasons Screen Magic customers see TLS 1.0 traffic or older is due to customer usage of older web browsers.

Why:
The use of TLS 1.1 and above, is a recommended security best practice that provides a higher degree of privacy and data integrity over previous versions and to maintain compliance with the latest industry standards.

Action Required:

Zoho Customers:
No Action Required

Salesforce Customers:
No Action Required

API Users:
No Action Required

Customer Portal Users:
Please follow the steps in below document, to check the browser compatibility with TLS 1.1 and above.

https://drive.google.com/file/d/1DOeNunSK3120obuDdBi4RMjhOXHj0svL/view?usp=sharing
Jun 24, 14:13 UTC
Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.

Jun 23, 2020

No incidents reported.

Jun 22, 2020

No incidents reported.

Jun 21, 2020

No incidents reported.

Jun 20, 2020

No incidents reported.

Jun 19, 2020

No incidents reported.