System Status

All Systems Operational

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In this site, you can view the real time status and metrics of our servers.

Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Operational
90 days ago
99.99 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
99.86 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
SMS Magic Website Operational
90 days ago
100.0 % uptime
Today
SMS Magic Australia Data Center Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
SMS Magic Europe Data Center Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
Salesforce Managed Package Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Emergency Carrier Maintenance - Small U.S. carriers Short Code (Route 1) SMS Jul 14, 2026 05:00-07:00 UTC

Small U.S. carriers will be performing emergency maintenance impacting short code (route 1) SMS services.
The maintenance is scheduled to begin Monday, July 13, 2026 at 10:00 PM PT and to finish July 14, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with these small U.S. carriers' subscribers.
Posted on Jul 13, 2026 - 20:52 UTC

Multiple Locations - Planned Maintenance of Network Infrastructure Jul 21, 2026 21:00 - Jul 22, 2026 00:00 UTC

Upcoming scheduled maintenance notice
One of our providers will be performing planned maintenance of their network infrastructure on multiple data centers to ensure stability and optimal performance of components.

General connectivity interruptions are expected in brief periods during the maintenance activity.

Start (UTC): 21st July 2026 21:00
End (UTC): 22nd July 2026 00:00
Posted on Jul 06, 2026 - 09:51 UTC

France SMS - Planned maintenance impacting Bouygues Telecom Jul 23, 2026 08:00-10:00 UTC

On 23rd-July-2026 between 08:00 UTC to 10:00 UTC, Bouygues Telecom operator will be performing technical maintenance on their SMS platform.

During this maintenance period, there could be intermittent delays in delivering SMS to the handsets of Bouygues Telecom.

If you have any questions, please contact care@screen-magic.com.
Posted on Jul 13, 2026 - 11:36 UTC
System Metrics Month Week Day
SMS Magic Customer Portal Uptime
Fetching
SMS Magic REST API Uptime
Fetching
Salesforce API Uptime
Fetching
Zoho API Uptime
Fetching
Jul 13, 2026
Delivery Issue USA - T-Mobile
Resolved - The incident has been resolved and SMS and MMS delivery to T-Mobile network subscribers in the United States are operating normally.
End Time : 2026-07-13 18:34 UTC
Jul 13, 21:30 UTC
Monitoring - Our Provider have observed a recovery in delivery to T-Mobile network subscribers in the United States and are monitoring service stability.
Jul 13, 19:32 UTC
Identified - The cause has been identified and a fix is been implemented
Jul 13, 19:11 UTC
Investigating - We have received a notification from our Provider regarding delivery issues observed towards USA - T-Mobile.
Incident Start Time: 2026-07-13 14:59 UTC
Customer's might face Delayed Oubound/Delayed Inbound/Missing delivery receipts/Late delivery receipts
Jul 13, 15:58 UTC
Carrier Partner Incident - T-Mobile Short Code (Route 1) SMS Latency
Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Jul 13, 13:42 PDT
Jul 13, 20:45 UTC
Investigating - There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience latency impacting outbound (MT) SMS via short code (route 1) with T-Mobile.
The cause of this issue is under investigation at this time.
Start Time : Jul 13, 2026 - 11:44 PDT
Jul 13, 19:14 UTC
Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026
Carrier Maintenance - all sender types MMS
Resolved - The maintenance has been completed.
Jul 9, 09:00 PDT
Jul 9, 16:01 UTC
Investigating - A Vendor partner is performing scheduled maintenance impacting all sender types MMS services.
The maintenance has started on Thursday, July 9, 2026 at 6:00 AM PT and will finish on July 9, 2026 by 9:00 AM PT. During the maintenance window, customers may experience delay impacting inbound (MO) and outbound (MT) MMS via all sender types with subscribers.
Jul 9, 13:16 UTC
Carrier Partner Incident - T-Mobile Toll-Free SMS Delivery Delays
Resolved - Monitoring for the issue impacting toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time
End Time : Jul 9, 08:01 PDT
Jul 9, 15:03 UTC
Investigating - There is a carrier-partner incident currently impacting toll-free SMS services.
Customers may experience minor delivery delays impacting SMS via toll-free with T-Mobile.
The cause of this issue is under investigation at this time.
Start Time : Jul 09, 2026 - 02:30 PDT
Jul 9, 12:26 UTC
United States MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jul 9, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:00 UTC
Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 08 July 2026 at 23:00 PDT until 09 July 2026 at 06:00 PDT.
During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States long codes.
Jul 8, 18:20 UTC
Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Jul 9, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 03:00 UTC
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.
The maintenance is scheduled to begin Wednesday, July 8, 2026 at 8:00 PM PT and to finish July 9, 2026 by 12:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for United States and Canada.
Jul 8, 18:17 UTC
Delivery Issue Australia - Telstra
Resolved - This incident has been resolved.
Jul 9, 03:08 UTC
Update - Telstra continues to investigate this issue.
Jul 8, 01:34 UTC
Jul 8, 02:59 UTC
Investigating - We are currently observing delivery issues in Australia - Telstra

Service impacted: Delays to processing of some Telstra port messages impacting Port Out transactions

Incident Start Time: 2026-07-07 21:22 UTC
Next update: 2026-07-08 00:22 UTC

We will update as soon as we have more information.
Jul 8, 02:57 UTC
Jul 8, 2026
Scheduled Carrier Partner Maintenance - Toll Free MMS
Completed - The scheduled maintenance has been completed.
Jul 8, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 08:00 UTC
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free MMS services.
The maintenance is scheduled to begin Wednesday, July 8, 2026 at 1:00 AM PT and to finish July 8, 2026 by 2:30 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS messaging via toll-free.
Jul 7, 21:21 UTC
United States SMS and MMS Carrier Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Jul 8, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 03:00 UTC
Scheduled - The AT&T network in the United States is conducting a planned maintenance from 07 July 2026 at 20:00 PDT until 08 July 2026 at 02:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS and MMS to AT&T United States handsets when sending via long codes and toll free numbers.
Jul 7, 18:34 UTC
Jul 7, 2026
SMS Delivery Failures to Multiple Networks in Multiple Countries - 7 July 2026
Resolved - The incident has been resolved and SMS delivery is operating normally.
End Time : Jul 07, 2026 - 14:03 PDT
Jul 7, 21:16 UTC
Identified - The team has identified the cause, and is working to resolve the issue.
Jul 7, 16:25 UTC
Investigating - Start Time : Jul 7, 08:09 PDT
We have received a notification from one of our Provider regarding customers experiencing SMS delivery failures to multiple networks in multiple countries.
Our team is actively investigating this issue. We will provide another update as soon as more information becomes available.
Jul 7, 15:18 UTC
Unplanned Carrier Partner Maintenance - Aerialink 10DLC - MMS
Completed - The scheduled maintenance has been completed.
Jul 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 03:00 UTC
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC MMS services.
The maintenance is scheduled to begin Monday, Jul 06, 2026 at 08:00 PM PT and to finish Jul 07, 2026 by 4:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS messaging via 10DLC.
Jul 6, 14:28 UTC
Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026
SMS Delivery Issues - France (Orange Network)
Resolved - This incident has been resolved
Jul 4, 04:58 UTC
Investigating - We are currently tracking a third-party upstream provider incident affecting SMS delivery in France, specifically targeting the Orange network.

Impact:
Customers sending messages to or receiving messages from the Orange network in France may experience:
Delayed mobile-terminated (MT) and mobile-originated (MO) messages
Delayed or missing delivery receipts (DLRs)
Intermittent message delivery failures

Next Steps
Our upstream carrier partner is actively working to resolve the issue. We are monitoring the situation closely and will provide updates here as soon as more information becomes available. We apologize for any inconvenience caused to your operations.
Jul 3, 04:37 UTC
Jul 3, 2026
Scheduled Carrier Maintenance - Small U.S. carriers Short Code (Route 1&2) SMS
Completed - The scheduled maintenance has been completed.
Jul 3, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 02:00 UTC
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting SMS services.
The maintenance is scheduled to begin Thursday, July 2, 2026 at 7:00 PM PT and to finish July 2, 2026 by 9:00 PM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS with these small U.S. carriers' subscribers.
Jul 2, 18:42 UTC
Jul 2, 2026
Canada SMS/MMS - Planned maintenance affecting messages sent using a subset of numbers
Completed - The scheduled maintenance has been completed.
Jul 2, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 08:00 UTC
Scheduled - Between 02-July-2026 08:00 UTC to 11:00 UTC, one of our suppliers will be performing maintenance on their SMS/MMS platform, affecting messages sent using a subset of numbers to Canada.

During this maintenance period, there may be delays in message delivery receipt for a subset of numbers in Canada.

If you have any questions, please contact care@screen-magic.com
Jul 1, 11:31 UTC
Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Jul 2, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 03:00 UTC
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.
The maintenance is scheduled to begin Wednesday, July 1, 2026 at 8:00 PM PT and to finish July 2, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for United States and Canada.
Jul 1, 19:13 UTC
Jul 1, 2026
UK SMS - Delivery degradation towards Lycamobile network
Resolved - This incident has been resolved.
Jul 1, 14:58 UTC
Investigating - We are currently observing SMS delivery degradation towards Lycamobile network. You may experience missing and delayed messages and delivery receipts for outbound messages.

We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available.

If you have any questions, please contact care@screen-magic.com
Jun 29, 12:17 UTC
UK SMS - Delivery degradation towards Vodafone network
Resolved - This incident has been resolved.
Jul 1, 14:57 UTC
Update - We are continuing to investigate this issue.
Jun 29, 14:18 UTC
Investigating - We are currently observing SMS delivery degradation towards the Vodafone network. You may experience missing and delayed messages and delivery receipts for outbound messages.

We are monitoring closely to resolve the issue and will provide an update as soon as more information becomes available.

If you have any questions, please contact care@screen-magic.com.
Jun 29, 12:12 UTC
France SMS - Delivery degradation towards Bouygues Telecom
Completed - The scheduled maintenance has been completed.
Jul 1, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 08:00 UTC
Scheduled - On 01/07/2026 Between 08:00 UTC to 01/07/2026 10:00 UTC, the operator Bouygues will be performing maintenance on their SMS platform.
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Jun 30, 21:17 UTC
Jun 30, 2026
Scheduled Carrier Partner Maintenance - 10DLC SMS
Completed - The scheduled maintenance has been completed.
Jun 30, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 03:00 UTC
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.
The maintenance is scheduled to begin Monday, June 29, 2026, at 8:00 PM PT and to finish Tuesday, June 30, 2026, by 5:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.
Jun 29, 20:20 UTC
Jun 29, 2026
UK SMS - Delivery receipt degradation affecting multiple networks
Resolved - This incident has been resolved.
End Time : Jun 29, 20:02 UTC
Jun 29, 20:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 19:19 UTC
Investigating - Start Time : Jun 29, 17:16 UTC
We have been notified about an issue impacting SMS messages to multiple networks. You may experience missing or delayed delivery receipts when sending to multiple networks in the UK.
We will issue an update as soon as more information becomes available.
Jun 29, 17:48 UTC
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Jun 29, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 03:00 UTC
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 28 June 2026 at 20:00 PDT until 29 June 2026 at 04:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes
Jun 26, 21:41 UTC
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