Resolved -
This incident has been resolved.
Feb 24, 08:19 UTC
Update -
We are continuing to monitor for any further issues.
Feb 20, 14:42 UTC
Update -
We are continuing to monitor for any further issues.
Feb 20, 12:49 UTC
Monitoring -
Dear Customer,
Please note, the earlier reported issue with our Partial outage of SMS Magic Portal has been resolved.
Root Cause:
A core system component in the SMS Magic platform was down. it had impacted the Customer portal Sign-in, SMS Sending, SMS Delivery, Incoming messages for the below-mentioned duration.
Duration for the Outage:
Started At: 10:30 PM UTC 19 Feb 2021
Restored At: 5:16 AM UTC 20 Feb 2021
Feb 20, 09:35 UTC
Identified -
Issue:
We are experiencing downtime of Login service of SMS Magic portal and delivery report upgrade.
Impact:
Login services of SMS Magic portal and delivery report.
Working portals:
SMS sending/receiving, SMS Magic API services, and other services are working fine.
Resolution:
Our engineer looking into the issue & We'll keep here posted.
Duration for the Outage:
Started At: 10:30 PM UTC
Restored At: Still Under investigation
Feb 20, 03:55 UTC