Resolved -
The intermittent redirection issue has been resolved, and all affected pages are now functioning normally. If you continue to notice any discrepancies, please reach out to care@screen-magic.com
Mar 1, 13:24 UTC
Identified -
Issue: The Integration and Use Case pages on the SMS-Magic and BeConversive portals are intermittently redirecting users to the Home page instead of loading the selected page.
Impact: During this period customers may experience intermittent issues while accessing the Integration and Use Case pages and may be unable to add or modify existing integrations.
Current Status: Our engineering team is actively investigating the issue.
Duration of Degradation: Started At: 7:30 AM UTC
Mar 1, 08:59 UTC
Completed -
The scheduled maintenance has been completed.
Mar 1, 06:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 02:30 UTC
Scheduled -
Environment: **EU Environment**
Why: We will be carrying out an scheduled maintenance activity during the specified window as part of our ongoing efforts to improve message processing capacity and enhance system performance.
Impact: Sending Messages, Incoming Messages, DLR services for Saas, Zoho and Salesforce Customer & Login to Customer Portal for Saas & Zoho customers would not be available.
Duration of this activity: Start at: 2:30 AM UTC Sunday, 1st March 2026. End at: 6:30 AM UTC Sunday, 1st March 2026.
Duration: 4 Hours
Data Center - EU
Action required from Customers: During this period, the customer must refrain from sending messages, scheduling campaigns, or initiating automated messages.
Feb 14, 00:26 UTC
Completed -
The scheduled maintenance has been completed.
Feb 27, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 05:00 UTC
Scheduled -
Our carrier partner will be performing scheduled maintenance impacting MMS services. The maintenance is rescheduled to begin Thursday, February 26, 2026 at 9:00 PM PT and to finish February 27, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS subscribers.
Feb 26, 21:56 UTC
Completed -
The scheduled maintenance has been completed.
Feb 27, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 03:00 UTC
Scheduled -
Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS and MMS services. The maintenance is scheduled to begin Thursday, February 26, 2026 at 19:00 PM PT and to finish February 26, 2026 by 21:00 PM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free with these small U.S. carriers' subscribers.
Feb 26, 21:53 UTC
Resolved -
Monitoring for the issue impacting 10DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Feb 25, 16:47 PST
Feb 26, 13:15 UTC
Investigating -
Start Time : Feb 25, 2026 - 12:23 PST We have received a notification regarding a carrier-partner incident currently impacting 10DLC SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T. The cause of this issue is under investigation at this time.
Feb 25, 20:33 UTC
Resolved -
This incident is now resolved. End Time : Feb 24, 14:40 PST
Feb 25, 12:54 UTC
Investigating -
Start Time : Feb 24, 2026 - 12:33 PST We have received a notification from our Provider regarding carrier-partner incident currently impacting 10DLC SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T. The cause of this issue is under investigation at this time.
Feb 24, 20:36 UTC
Resolved -
This incident has been resolved. End Time : Feb 24, 20:06 UTC
Feb 24, 20:20 UTC
Monitoring -
A fix has been implemented and we are monitoring the results. Feb 24, 2026 - 19:33 UTC
Feb 24, 19:35 UTC
Investigating -
Start Time : Feb 24, 2026 - 18:58 UTC We have received a notification from our Provider regarding an issue related to elected rate of API rejections (40011) when sending outbound 10DLC messages. Clients may experience delay in message delivery.
Feb 24, 19:11 UTC
Completed -
The scheduled maintenance has been completed.
Feb 24, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 05:00 UTC
Scheduled -
Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS and MMS services. The maintenance is scheduled to begin Monday, February 23, 2026, at 9:00 PM PT and to finish February 24, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free with these small U.S. carriers' subscribers.
Feb 23, 21:34 UTC
Resolved -
Please be advised that the issue impacting outbound messages Small US Carriers has now been resolved. End Time : Feb 23, 11:33 PST
Feb 23, 19:39 UTC
Investigating -
Start Time : Feb 23, 2026 - 11:20 PST We have received a notification regarding a carrier-partner incident currently impacting SMS services for US region Customers may experience intermittent latency impacting outbound (MT) SMS via Small U.S. carriers. The cause of this issue is under investigation at this time.
Feb 23, 19:24 UTC
Resolved -
A fix has been implemented and the issue is now resolved. We will continue to monitor the results. End Time : Feb 23, 2026 - 16:10 UTC
Feb 23, 16:56 UTC
Investigating -
Start Time : Feb 23, 2026 - 15:38 UTC We have received a notification from one of our Provider regarding latency in Outbound Messages involving both SMS and MMS The root cause has been identified, and a fix is currently being implemented.
Feb 23, 16:10 UTC
Resolved -
An incident was provided by one of our Provider regarding service degradation across multiple regions due to due to a Cloudflare connectivity issue. A fix has been deployed and we are actively monitoring the results. Start Time: 18:12 UTC End Time: 18:52 UTC
Feb 20, 18:00 UTC
Resolved -
Start Time :Feb 19, 17:39 PST End Time : Feb 19, 22:01 PST There was a carrier-partner incident impacting SMS services for US. Customers were experiencing intermittent Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts with AT&T/ T- Mobile/ Verizon. The issue impacting SMS services for US has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time
Feb 20, 03:30 UTC
Resolved -
Monitoring for the issue impacting toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time
End Time : Feb 18, 05:51 PST
Feb 18, 14:29 UTC
Update -
The issue is still under investigation by the carrier partner teams.. Customers may continue to experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with Thumb cellular.
Feb 18, 13:08 UTC
Investigating -
Start Time : Feb 17, 2026 - 11:40 PST There is a carrier-partner incident currently impacting toll-free SMS services. Customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with Thumb Cellular. The cause of this issue is under investigation at this time.
Feb 17, 19:51 UTC