Monitoring - The underlying infrastructure is now running stable and all services have been recovered. Customers should experience stable operations. Support team is closely monitoring the infrastructure and system performance.
Mar 11, 2026 - 17:03 UTC
Identified - We are currently investigating a widespread service disruption impacting all operations across platform.
Our engineering teams have identified that the issue is related to instability within the underlying infrastructure layer, which is causing intermittent failures across services. As a result, some customers may experience delayed responses, failed actions, or intermittent availability when interacting with the platform.
IMPACT - Intermittent service errors across multiple features - Increased response times for some requests - Certain actions may fail or not reflect immediately
CURRENT STATUS Our infrastructure and platform teams are actively working to stabilize the Redis layer and mitigate the impact. We are also implementing safeguards to restore normal service behavior as quickly as possible.
We will provide the next update within 30 minutes or sooner if significant progress is made.
DURATION Start Time: 2PM UTC
Mar 11, 2026 - 15:34 UTC
Update - We are continuing to investigate this issue.
Mar 11, 2026 - 15:25 UTC
Investigating - We are currently experiencing a global issue impacting multiple customers. The delivery status is not getting updated and the messages continue to reflect in the submitted state. The issue is identified and the Engineering team is actively working to resolve it as soon as possible.
Mar 11, 2026 - 15:23 UTC
Completed -
The scheduled maintenance has been completed.
Mar 11, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 01:00 UTC
Scheduled -
A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services. The maintenance is scheduled to begin Tuesday, March 10, 2026 at 6:00 PM PT and to finish March 11, 2026 by 2:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.
Mar 10, 20:46 UTC
Completed -
The scheduled maintenance has been completed.
Mar 10, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 05:00 UTC
Scheduled -
Our carrier partner will be performing scheduled maintenance impacting 10DLC SMS & MMS services. The maintenance is scheduled to begin Monday, March 9, 2026 at 10:00 PM PT and to finish March 10, 2026 by 5:00 AM PT. During the maintenance window, customers may experience minor latency impacting inbound (MO) and outbound (MT) SMS & MMS via 10DLC with subscribers.
Mar 9, 20:42 UTC
Resolved -
Monitoring for the issue impacting short code and 10 DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Mar 6, 07:59 PST
Mar 6, 16:23 UTC
Monitoring -
We can observe that performance is restored and will continue to monitor for any further disturbances. Mar 06, 2026 - 07:00 PST
Mar 6, 15:42 UTC
Investigating -
Start Time : Mar 06, 2026 - 02:00 PST There is a carrier-partner incident currently impacting short code and 10 DLC SMS services. Customers may experience intermittent Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts impacting inbound (MO) and outbound (MT) SMS via short code / 10 DLC with Verizon Wireless. The cause of this issue is under investigation at this time.
Mar 6, 14:20 UTC
Resolved -
The issue affecting message synchronization in Converse Desk has been resolved.
Mar 6, 15:45 UTC
Monitoring -
A fix has been implemented and messages are updating as expected in Converse Desk. Our Support team is continuing to monitor.
Mar 5, 18:11 UTC
Investigating -
Issue Summary We are currently investigating an issue affecting message visibility and synchronisation within Converse Desk. For some customers, messages may not appear delayed in conversation threads and may not reflect the latest activity. Our initial investigation indicates there s no issue in sending or receiving messages and it is only an inconsistency between backend message records and the Converse Desk.
Impact Customers may experience one or more of the following - Outbound messages appearing as queued on the desk although they have been delivered to the end-users - Delayed inbound messages or inbound messages not appearing in Converse Desk. - Conversation threads not updating in Converse Desk even after messages are successfully processed.
Duration Start - 3 Mar, 10PM UTC
Current Status Our engineering team is actively working to further investigate and resolve the issue as a priority. Further updates will be share once more information is available
Mar 5, 12:47 UTC
Completed -
The scheduled maintenance has been completed.
Mar 5, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 04:00 UTC
Scheduled -
Our Carrier will be performing scheduled maintenance impacting toll-free SMS and MMS services for US and Canada. The maintenance is scheduled to begin 04 March 2026 at 20:00 PST and to finish 05 March 2026 at 00:00 PST. During the maintenance window, customers may experience intermittent delay or failures impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free subscribers.
Mar 4, 21:47 UTC
Resolved -
Our Carrier partner performed an emergency maintenance impacting SMS services. The maintenance started on March 1, 2026 at 11:00 PM PT and finished on March 2, 2026 by 3:00 AM PT. During the maintenance window, customers experienced intermittent latency impacting outbound (MT) SMS.
Mar 2, 07:00 UTC
Resolved -
The intermittent redirection issue has been resolved, and all affected pages are now functioning normally. If you continue to notice any discrepancies, please reach out to care@screen-magic.com
Mar 1, 13:24 UTC
Identified -
Issue: The Integration and Use Case pages on the SMS-Magic and BeConversive portals are intermittently redirecting users to the Home page instead of loading the selected page.
Impact: During this period customers may experience intermittent issues while accessing the Integration and Use Case pages and may be unable to add or modify existing integrations.
Current Status: Our engineering team is actively investigating the issue.
Duration of Degradation: Started At: 7:30 AM UTC
Mar 1, 08:59 UTC
Completed -
The scheduled maintenance has been completed.
Mar 1, 06:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 02:30 UTC
Scheduled -
Environment: **EU Environment**
Why: We will be carrying out an scheduled maintenance activity during the specified window as part of our ongoing efforts to improve message processing capacity and enhance system performance.
Impact: Sending Messages, Incoming Messages, DLR services for Saas, Zoho and Salesforce Customer & Login to Customer Portal for Saas & Zoho customers would not be available.
Duration of this activity: Start at: 2:30 AM UTC Sunday, 1st March 2026. End at: 6:30 AM UTC Sunday, 1st March 2026.
Duration: 4 Hours
Data Center - EU
Action required from Customers: During this period, the customer must refrain from sending messages, scheduling campaigns, or initiating automated messages.
Feb 14, 00:26 UTC
Completed -
The scheduled maintenance has been completed.
Feb 27, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 05:00 UTC
Scheduled -
Our carrier partner will be performing scheduled maintenance impacting MMS services. The maintenance is rescheduled to begin Thursday, February 26, 2026 at 9:00 PM PT and to finish February 27, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS subscribers.
Feb 26, 21:56 UTC
Completed -
The scheduled maintenance has been completed.
Feb 27, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 03:00 UTC
Scheduled -
Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS and MMS services. The maintenance is scheduled to begin Thursday, February 26, 2026 at 19:00 PM PT and to finish February 26, 2026 by 21:00 PM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free with these small U.S. carriers' subscribers.
Feb 26, 21:53 UTC
Resolved -
Monitoring for the issue impacting 10DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Feb 25, 16:47 PST
Feb 26, 13:15 UTC
Investigating -
Start Time : Feb 25, 2026 - 12:23 PST We have received a notification regarding a carrier-partner incident currently impacting 10DLC SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T. The cause of this issue is under investigation at this time.
Feb 25, 20:33 UTC
Resolved -
This incident is now resolved. End Time : Feb 24, 14:40 PST
Feb 25, 12:54 UTC
Investigating -
Start Time : Feb 24, 2026 - 12:33 PST We have received a notification from our Provider regarding carrier-partner incident currently impacting 10DLC SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T. The cause of this issue is under investigation at this time.
Feb 24, 20:36 UTC