System Status

All Systems Operational

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In this site, you can view the real time status and metrics of our servers.

Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Operational
90 days ago
99.98 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
99.77 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
SMS Magic Website Operational
90 days ago
100.0 % uptime
Today
SMS Magic Australia Data Center Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
SMS Magic Europe Data Center Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
Salesforce Managed Package Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

United States SMS and MMS Carrier Maintenance - T-Mobile Jun 29, 2026 03:00-11:00 UTC

The T-Mobile network in the United States is conducting a planned maintenance from 28 June 2026 at 20:00 PDT until 29 June 2026 at 04:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes
Posted on Jun 26, 2026 - 21:41 UTC
System Metrics Month Week Day
SMS Magic Customer Portal Uptime
Fetching
SMS Magic REST API Uptime
Fetching
Salesforce API Uptime
Fetching
Zoho API Uptime
Fetching
Jun 28, 2026

No incidents reported today.

Jun 27, 2026

No incidents reported.

Jun 26, 2026
SMS Channel Degradation
Resolved - This incident has been resolved.
Jun 26, 04:09 UTC
Investigating - New incident: Investigating
We are aware of issues that may be impacting your SMS services

Our providers are working to quickly resolve the issue. We’ll provide further updates within 90 minutes.

Thank you for your patience and understanding.

If you have any questions, please contact care@screen-magic.com
Jun 26, 02:17 UTC
Jun 25, 2026
Carrier Partner Incident - Short Code (Route 1) MMS Delivery Receipt Latency
Resolved - Monitoring for the issue impacting short code (route 1) MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Jun 25, 10:57 PDT
Jun 25, 18:00 UTC
Investigating - Start Time : Jun 25, 2026 - 10:31 PDT
There is a carrier-partner incident currently impacting short code (route 1) MMS services.
Customers may experience intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1).
The cause of this issue is under investigation at this time.
Jun 25, 17:44 UTC
Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Jun 25, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 03:00 UTC
Scheduled - Scheduled Carrier Maintenance – Toll-Free SMS & MMS (United States and Canada)

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.

Maintenance Window (UTC):

Start: 25 June 2026, 03:00 UTC
End: 25 June 2026, 07:00 UTC

During the maintenance window, customers may experience intermittent delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free services for the United States and Canada.
Jun 22, 01:14 UTC
Jun 24, 2026
Global (Europe) - Multiple Services Degradation
Resolved - The issue has been successfully resolved.
End: 24 June 2026 16:37 UTC
Jun 24, 18:18 UTC
Identified - Start Time : Jun 24, 2026 - 13:10 UTC
We have received a notification from our Provider regarding degradation with multiple services.
The issue is identified and the engineering team is actively working on a solution.
Some messages processed during the incident window may experience delays
We will provide further updates once the services have been confirmed to have recovered.
Jun 24, 16:18 UTC
Scheduled Carrier Maintenance - Verizon Short Code (Route 2) SMS & MMS
Completed - The scheduled maintenance has been completed.
Jun 24, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 04:00 UTC
Scheduled - Verizon will be performing scheduled maintenance impacting short code (route 2) SMS and MMS services.

Maintenance Window (UTC):

Start: 24 June 2026, 04:00 UTC
End: 24 June 2026, 12:00 UTC

During the maintenance window, customers may experience intermittent delays impacting inbound (MO) and outbound (MT) SMS and MMS traffic via short code (route 2) with Verizon subscribers.
Jun 22, 01:07 UTC
Emergency Carrier Maintenance - Short Code (Route 1) SMS & MMS - US
Completed - The scheduled maintenance has been completed.
Jun 24, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 04:01 UTC
Scheduled - Our Carrier partner will be performing emergency maintenance impacting short code (route 1) SMS and MMS services.

The maintenance is scheduled to begin June 24, 2026 at 04:00 AM UTC and is expected to conclude by June 24, 2026 at 08:00 AM UTC.

During the maintenance window, customers may experience latency impacting inbound (MO) and outbound (MT) SMS and MMS traffic via short code (route 1).
Jun 24, 01:09 UTC
Jun 23, 2026
United Kingdom SMS - Planned maintenance affecting 3UK
Completed - The scheduled maintenance has been completed.
Jun 23, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 00:15 UTC
Scheduled - Upcoming scheduled maintenance notice
Between 23-June-2026 00:15 UTC and 06:00 UTC, the operator 3UK will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions or concerns regarding this maintenance event, please contact care@screen-magic.com
Jun 17, 12:30 UTC
Scheduled Carrier Maintenance - T-Mobile Toll Free SMS & MMS-United States
Completed - The scheduled maintenance has been completed.
Jun 23, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 03:00 UTC
Scheduled - T-Mobile will be performing scheduled maintenance impacting toll-free SMS and MMS services in the United States
During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free with T-Mobile subscribers.
Jun 22, 00:59 UTC
Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1 & Route 2) SMS & MMS
Completed - The scheduled maintenance has been completed.
Jun 23, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 03:01 UTC
Scheduled - T-Mobile will perform scheduled network maintenance that may affect SMS and MMS services via short codes (Route 2).

Impact: Customers may experience intermittent delays with both inbound (MO) and outbound (MT) messages to and from T-Mobile subscribers.

Normal service will resume immediately following the maintenance window. We appreciate your patience.
Jun 22, 00:51 UTC
Jun 22, 2026
USA SMS - Delivery receipt degradation affecting a subset of Short Codes to multiple networks
Resolved - This incident has been resolved.
End Time : Jun 22, 17:51 UTC
Jun 22, 18:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 17:21 UTC
Investigating - Start Time : Jun 22, 16:40 UTC
We have been notified about an issue impacting SMS messages from a subset of short codes to multiple networks. You may experience missing or delayed delivery receipts for a subset of short codes sending to multiple networks in the US.
We will issue an update as soon as more information becomes available.
Jun 22, 16:53 UTC
Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026
Norway SMS - Delivery degradation towards Telia Network
Resolved - This incident has been resolved.
End Time : Jun 19, 18:48 UTC
Jun 19, 18:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 19, 18:16 UTC
Investigating - Start Time : Jun 19, 14:13 UTC
We have been notified by our Provider about an SMS delivery degradation towards Telia Network Norway.
We will update as soon as more information becomes available.
Jun 19, 14:26 UTC
UK Silent Authentication - Planned maintenance affecting the Vodafone network
Completed - The scheduled maintenance has been completed.
Jun 19, 03:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 23:15 UTC
Scheduled - Upcoming scheduled maintenance notice
On 18 June 2026, between 23:15 and 03:40 UTC, our providers will perform planned maintenance on their Silent Authentication platform.

During this window, users may experience intermittent latency for Silent Authentication requests on the Vodafone network.

Please contact care@screen-magic.com if you have any questions.
Jun 18, 14:40 UTC
Jun 18, 2026
Carrier Partner Incident - Small U.S. carriers Short Code (Route 1) SMS Latency
Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Jun 18, 12:43 PDT
Jun 18, 19:45 UTC
Investigating - Start Time : Jun 18, 2026 - 12:02 PDT
There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1)Small U.S. carriers.
The cause of this issue is under investigation at this time.
Jun 18, 19:05 UTC
Carrier Partner Incident - Verizon Short Code (Route 1) MMS Intermittent Failure
Resolved - The issue impacting MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.
End Time : Jun 18, 10:11 PDT
Jun 18, 17:15 UTC
Investigating - Start Time : Jun 17, 2026 - 14:11 PDT
There is a carrier-partner incident currently impacting short code (route 1) MMS services.
Customers may experience intermittent failure impacting outbound (MT) MMS via short code (route 1) with Verizon.
The cause of this issue is under investigation at this time.
Jun 17, 21:15 UTC
United States and Canada - SMS and MMS Maintenance
Completed - The scheduled maintenance has been completed.
Jun 18, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 03:00 UTC
Scheduled - We have received a notification regarding a planned maintenance from 17 June 2026 at 20:00 PDT until 18 June 2026 at 00:00 PDT.
During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Jun 17, 19:31 UTC
Jun 17, 2026
United States SMS Carrier Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Jun 17, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 01:00 UTC
Scheduled - We have been notified of an upcoming planned network maintenance by AT&T in the United States.

Timeframe: 17 June 2026, 01:00 UTC - 17 June 2026, 09:00 UTC (Estimated duration: 8 hours)

Impact: During this window, users may experience intermittent delivery delays for SMS traffic sent to or from AT&T US handsets.

Affected Channels: This maintenance affects all messaging routes, including Long Code, Short Code, and Toll-Free numbers.

Our team will closely monitor the situation until the carrier maintenance is fully complete.
Jun 16, 11:11 UTC
Jun 16, 2026
Whatsapp Media Message Delivery Errors
Resolved - The issue affecting WhatsApp media message delivery has been resolved, and it is operating normally at this time.
Jun 16, 20:13 UTC
Monitoring - The issue affecting WhatsApp media message delivery has shown improvement. We will keep monitoring for 2 hours.
Jun 16, 18:32 UTC
Investigating - We are currently observing elevated error rates impacting the delivery of WhatsApp media messages. Customers may experience failures when sending messages containing media attachments.

Our team is actively investigating the issue and working with the relevant partners to identify the root cause and restore normal service as quickly as possible.

We will provide further updates as soon as additional information becomes available.
Jun 16, 17:26 UTC
Scheduled Carrier Maintenance - AT&T Short Code and Toll Free SMS
Completed - The scheduled maintenance has been completed.
Jun 16, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 03:00 UTC
Scheduled - AT&T will be performing scheduled maintenance impacting short code and Toll Free SMS services.
The maintenance is scheduled to begin Monday, June 15, 2026 at 8:00 PM PT and to finish June 16, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS with AT&T subscribers.
Jun 15, 17:21 UTC
Jun 15, 2026
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Jun 15, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 07:00 UTC
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 15 June 2026 at 00:00 PDT until 15 June 2026 at 04:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of long codes and short codes.
Jun 12, 21:19 UTC
Jun 14, 2026

No incidents reported.

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