France SMS - Delivery degradation affecting Lycamobile Network
Investigating - We have received a notification from our Provider regarding SMS delivery degradation observed towards Lycamobile network. Clients may experience missing and delayed messages and delivery receipts for outbound messages.
We will issue an update as soon as more information becomes available.
Start Time : Aug 5, 15:24 UTC
Aug 05, 2026 - 15:46 UTC

About This Site

In this site, you can view the real time status and metrics of our servers.

Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Operational
90 days ago
99.99 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
99.91 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
SMS Magic Website Operational
90 days ago
100.0 % uptime
Today
SMS Magic Australia Data Center Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
SMS Magic Europe Data Center Degraded Performance
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Degraded Performance
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
Salesforce Managed Package Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Carrier Maintenance - T-Mobile - SMS Aug 6, 2026 02:30-11:00 UTC

T-Mobile will be performing scheduled maintenance impacting SMS services.
The maintenance is scheduled to begin Wednesday, August 5, 2026 at 7:30 PM PT and to finish August 6, 2026 by 4:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS with T-Mobile subscribers.
Posted on Aug 05, 2026 - 13:17 UTC
System Metrics Month Week Day
SMS Magic Customer Portal Uptime
Fetching
SMS Magic REST API Uptime
Fetching
Salesforce API Uptime
Fetching
Zoho API Uptime
Fetching

Aug 6, 2026

No incidents reported today.

Aug 5, 2026

USA SMS - Delivery Degradation affecting US Short code
Resolved - This incident has been resolved.
End Time : Aug 5, 18:13 UTC
Aug 5, 18:20 UTC
Investigating - We have received a notification regarding delivery degradation on US Short code routes affecting SMS traffic
The issue is currently under investigation and we will post an update as soon as more information becomes available.
Start Time : Aug 5, 15:44 UTC
Aug 5, 16:21 UTC
Scheduled Carrier Partner Maintenance - 10DLC MMS
Completed - The scheduled maintenance has been completed.
Aug 5, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 04:00 UTC
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC MMS services.
The maintenance is scheduled to begin Tuesday, August 4, 2026 at 9:00 PM PT and to finish August 5, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS messaging via 10DLC.
Aug 4, 18:46 UTC

Aug 4, 2026

Carrier Partner Incident - Toll-Free - SMS Delivery - Latency - Bell Canada
Resolved - This incident has been resolved.
Aug 4, 12:52 UTC
Update - Monitoring for the issue impacting toll-free SMS services for Canada has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Aug 3, 18:12 PDT
Aug 4, 12:52 UTC
Investigating - There is a carrier-partner incident currently impacting toll-free SMS services.
Customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free to Bell Canada subscribers.
The cause of this issue is under investigation at this time.
Start Time : Aug 03, 2026 - 13:35 PDT
Aug 3, 20:38 UTC
Emergency Carrier Maintenance - T-Mobile Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Aug 4, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 03:00 UTC
Scheduled - T-Mobile will be performing emergency maintenance impacting short code SMS services.
The maintenance is scheduled to begin Monday, August 3, 2026, at 8:00 PM PT and to finish Tuesday, August 4, 2026, by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code with T-Mobile subscribers.
Aug 3, 15:35 UTC
Scheduled Carrier Partner Maintenance -10DLC - SMS
Completed - The scheduled maintenance has been completed.
Aug 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 04:00 UTC
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.
The maintenance is scheduled to begin Monday, Aug 03, 2026 at 9:00 PM PT and to finish Aug 04, 2026 by 3:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.
Aug 3, 18:47 UTC
UK SMS - Planned maintenance affecting Virgin Media O2
Completed - The scheduled maintenance has been completed.
Aug 4, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 20:30 UTC
Scheduled - Between 03-08-2026 20:30 UTC to 05:00 UTC, UK Mobile operator Virgin Media O2 will be performing maintenance on their SMS platform.
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Aug 3, 18:52 UTC

Aug 3, 2026

Aug 2, 2026

Philippines SMS - Planned maintenance affecting Globe Telecom
Completed - The scheduled maintenance has been completed.
Aug 2, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 19:00 UTC
Scheduled - We have been notified by our partners that between 19:00 (UTC) and 21:00 (UTC) on 02-August-2026, a planned maintenance will be performed affecting Philippines Globe Telecom network.
During the maintenance window, clients may experience delivery degradation towards the Globe subscribers.
Jul 31, 12:56 UTC

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Carrier Partner Incident - Short Code (Route 1) - MMS - Latency
Resolved - The issue impacting MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time.
End Time : Jul 31, 07:04 PDT
Jul 31, 14:48 UTC
Investigating - There is a carrier-partner incident currently impacting short code (route 1) MMS services.
Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS messaging via short code (route 1).
The cause of this issue is under investigation at this time.
Start Time : Jul 31, 2026 - 06:13 PDT
Jul 31, 13:20 UTC

Jul 30, 2026

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS and AT&T - United States and Canada
Completed - The scheduled maintenance has been completed.
Jul 30, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 03:00 UTC
Scheduled - A toll-free carrier and short code carrier partner will be performing scheduled maintenance impacting SMS and MMS services for United States and Canada
The maintenance is scheduled to begin Wednesday, July 29, 2026 at 8:00 PM PT and to finish July 30, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free and AT&T for United States and Canada.
Jul 29, 18:16 UTC

Jul 29, 2026

Carrier Partner Incident - Short Code - MMS Delivery Receipt - Latency
Resolved - Carrier confirmed that this issue has been resolved, DLR's functionality back to normal for MMS
End Time : Jul 29, 13:43 PDT
Jul 29, 20:50 UTC
Investigating - There is a carrier-partner incident currently impacting short code MMS services.
Customers may experience intermittent MMS delivery receipt latency via short code (route 1).
The cause of this issue is under investigation at this time.
Start Time : Jul 29, 2026 - 12:00 PDT
Jul 29, 19:05 UTC
Delay in Message Status Synchronization on Converse Desk - US Region
Resolved - The issue has been resolved and services have returned to normal operation. We will continue monitoring the environment to ensure continued stability.
Jul 29, 18:17 UTC
Monitoring - The issue has been fixed. Our team is continuing to monitor.
Jul 29, 06:36 UTC
Identified - Issue:
Message delivery status is not reflecting correctly in converse desk.

Impact:
During this period, some customers may observe messages remaining in the Queued state on Converse Desk. This is a status synchronization issue only and does not impact the actual delivery of messages to recipients.

Current Status:
Our engineering team is actively investigating the issue.

Temporary Workaround:
Message delivery status are being synchronized correctly in SMS History. Customers can verify the latest delivery status from SMS History until the issue on Converse Desk is resolved.

Duration of Degradation:
Started At: 3:45 PM UTC
Jul 28, 19:18 UTC
Carrier Partner Incident - SMS & MMS - International Messaging
Resolved - Monitoring for the issue impacting all sender types SMS and MMS services for international countries has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Jul 29, 09:53 PDT
Jul 29, 17:06 UTC
Investigating - There is a carrier-partner incident currently impacting all sender types SMS and MMS services for international countries.
Customers may experience intermittent message failures impacting inbound (MO) and outbound (MT) SMS and MMS via all sender types for international countries.
The cause of this issue is under investigation at this time.
Start Time : Jul 29, 2026 - 09:38 PDT
Jul 29, 16:49 UTC
United States SMS Carrier Maintenance - Verizon
Completed - The scheduled maintenance has been completed.
Jul 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 03:00 UTC
Scheduled - The Verizon network in the United States is conducting a planned maintenance from 27 July 2026 at 20:00 PDT until 29 July 2026 at 03:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Jul 27, 19:11 UTC
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Jul 29, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 03:00 UTC
Scheduled - A subset of small networks in the US will be conducting planned maintenance impacting SMS services.
The maintenance is scheduled to begin Tuesday, July 28, 2026, at 08:00 PM PT and to finish Tuesday, July 28, 2026, by 10:00 PM PT. During the maintenance window, customers may experience intermittent delays impacting inbound (MO) and outbound (MT) SMS delivery to subscribers on small US carrier networks.
Jul 28, 14:36 UTC

Jul 28, 2026

Carrier Partner Incident - Short Code SMS Latency
Resolved - Monitoring for the issue impacting short code SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time
End Time : Jul 28, 10:13 PDT
Jul 28, 17:28 UTC
Investigating - There is a carrier-partner incident currently impacting short code SMS services.
Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code.
The cause of this issue is under investigation at this time.
Start Time : Jul 28, 2026 - 09:08 PDT
Jul 28, 16:13 UTC
Scheduled Carrier Partner Maintenance - 10DLC Service
Completed - The scheduled maintenance has been completed.
Jul 28, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 04:00 UTC
Scheduled - A carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.
The maintenance is scheduled to begin Monday, Jul 27, 2026 at 9:00 PM PT and to finish Jul 28, 2026 by 6:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.
Jul 27, 16:27 UTC

Jul 27, 2026

Intermittent Connectivity Issue with Salesforce CRM – AUS Region
Resolved - Issue:
Intermittent "Cannot connect to SMS Magic" error while attempting to send sms from Salesforce CRM.

Impact:
Due to an unexpected surge in traffic some customers using Salesforce CRM may have been temporarily unable to send SMS during the affected period.

Current Status:
The issue has been resolved and services are operating normally. Our engineering team has identified the root cause and the necessary remediation has been implemented to address the issue. Customers who encountered the "Cannot connect to SMS Magic" error during the impacted period are requested to retry sending their messages.

Duration of Degradation:
Started At: 2026-07-28, 12:21 AM UTC
Resolved At: 2026-07-28, 12:29 AM UTC
Jul 27, 18:30 UTC
Planned Carrier Partner Maintenance - 10DLC - SMS Delivery Delay
Completed - The scheduled maintenance has been completed.
Jul 27, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 04:00 UTC
Scheduled - A 10DLC carrier partner will be performing planned maintenance impacting 10DLC SMS services.
The maintenance is scheduled to begin Sunday, July 26, 2026, at 09:00 PM PT and to finish on July 27, 2026, by 5:00 AM PT.
During the maintenance window, customers may experience delays impacting inbound (MO) and outbound (MT) SMS via 10 DLC with these subscribers.
Jul 24, 18:54 UTC
Scheduled Carrier Maintenance - Bell Mobility - Canada Toll Free SMS
Completed - The scheduled maintenance has been completed.
Jul 27, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 07:00 UTC
Scheduled - The Bell Mobility network in Canada is conducting a planned maintenance from 27 July 2026 at 00:00 PDT until 27 July 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bell Mobility Canada handsets.
Jul 24, 21:10 UTC

Jul 26, 2026

Scheduled Carrier Maintenance - AT&T Toll Free SMS
Completed - The scheduled maintenance has been completed.
Jul 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 07:00 UTC
Scheduled - AT&T will be performing scheduled maintenance impacting SMS services.
The maintenance is scheduled to begin Sunday, July 26, 2026, at 12:00 AM PT and to finish July 26, 2026, by 4:00 AM PT. During the maintenance window, customers may experience intermittent delays impacting inbound (MO) and outbound (MT) SMS with AT&T subscribers.
Jul 24, 20:39 UTC

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Carrier-partner incident currently impacting short code (route 1) SMS & MMS services.
Resolved - Monitoring for the issue impacting short code SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Jul 24, 06:49 PDT
Jul 24, 14:04 UTC
Investigating - We have received a notification regarding a carrier-partner incident currently impacting short code SMS services.
Customers may experience latency impacting outbound (MT) and inbound (MO) SMS & MMS via short code
The cause of this issue is under investigation at this time.
Start Time : Jul 24, 2026 - 05:52 PDT
Jul 24, 13:01 UTC
Scheduled Carrier Partner Maintenance - 10DLC SMS and MMS, T-Mobile SMS & MMS
Completed - The scheduled maintenance has been completed.
Jul 24, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 03:30 UTC
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.
T-Mobile will be performing scheduled maintenance impacting SMS and MMS services.
The maintenance is scheduled to begin Thursday, July 23, 2026, at 08:30 PM PT and to finish Friday, July 24, 2026, by 5:00 AM PT
During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging.
Jul 23, 13:58 UTC
Emergency Carrier Partner Maintenance -Short Code (Route 1) MMS
Completed - The scheduled maintenance has been completed.
Jul 24, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 02:00 UTC
Scheduled - Our carrier partner will be performing maintenance for short code (route 1) MMS services.
The maintenance is scheduled to begin Thursday, July 23, 2026, at 7:00 PM PT and to finish July 23, 2026, by 11:00 PM PT.
During the maintenance window, customers may experience intermittent latency due to brief queuing impacting MMS inbound (MO), outbound (MT), and delivery receipts (DLR) traffic on short code (route 1).
Jul 23, 19:20 UTC

Jul 23, 2026

France SMS - Planned maintenance impacting Bouygues Telecom
Completed - The scheduled maintenance has been completed.
Jul 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 08:00 UTC
Scheduled - On 23rd-July-2026 between 08:00 UTC to 10:00 UTC, Bouygues Telecom operator will be performing technical maintenance on their SMS platform.

During this maintenance period, there could be intermittent delays in delivering SMS to the handsets of Bouygues Telecom.

If you have any questions, please contact care@screen-magic.com.
Jul 13, 11:36 UTC
Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Jul 23, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 03:00 UTC
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.
The maintenance is scheduled to begin Wednesday, July 22, 2026 at 8:00 PM PT and to finish July 23, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for United States and Canada.
Jul 22, 13:43 UTC
← Incident History Powered by Atlassian Statuspage