External Maintenance - T-Mobile United States
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 2026 - 02:00 UTC
Scheduled - T-Mobile will be performing maintenance impacting SMS and MMS services.
The maintenance is scheduled to begin Sunday, October 25, 2026 at 7:00 PM PT and to finish October 26, 2026 by 5:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS with T-Mobile subscribers.
Oct 26, 2026 02:00-12:00 UTC

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Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Under Maintenance
SMS Magic REST API Operational
Salesforce API Operational
Zoho API Operational
Message Delivery Service Under Maintenance
DLR Sync with Salesforce Operational
Incoming Message Sync with Salesforce Operational
DLR sync with Zoho Operational
DLR sync with Open API Operational
Incoming sync with Zoho Operational
Incoming sync with Open API Operational
Converse Desk on SaaS Portal Operational
Incoming MMS messages processing Operational
SMS Magic Buy Portal Operational
Analytics Dashboard Operational
SMS Magic Customer Portal Operational
Incoming messages Operational
Email Service Operational
Billing & provisioning service Operational
URL Shortening & Tracking Operational
SMS Magic Website Operational
SMS Magic Australia Data Center Operational
SMS Magic REST API Operational
Salesforce API Operational
Zoho API Operational
Message Delivery Service Operational
DLR Sync with Salesforce Operational
Incoming Message Sync with Salesforce Operational
DLR sync with Zoho Operational
DLR sync with Open API Operational
Incoming sync with Zoho Operational
Incoming sync with Open API Operational
Converse Desk on SaaS Portal Operational
Incoming MMS messages processing Operational
SMS Magic Customer Portal Operational
Analytics Dashboard Operational
SMS Magic Buy Portal Operational
Incoming messages Operational
Email Service Operational
Billing & provisioning service Operational
URL Shortening & Tracking Operational
SMS Magic Europe Data Center Operational
SMS Magic REST API Operational
Salesforce API Operational
Zoho API Operational
Message Delivery Service Operational
DLR Sync with Salesforce Operational
Incoming Message Sync with Salesforce Operational
DLR sync with Zoho Operational
DLR sync with Open API Operational
Incoming sync with Zoho Operational
Incoming sync with Open API Operational
Converse Desk on SaaS Portal Operational
Incoming MMS messages processing Operational
SMS Magic Customer Portal Operational
Analytics Dashboard Operational
SMS Magic Buy Portal Operational
Incoming messages Operational
Email Service Operational
Billing & provisioning service Operational
URL Shortening & Tracking Operational
Salesforce Managed Package Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
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Salesforce API Uptime
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Zoho API Uptime
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Oct 26, 2026

Unresolved incident: External Maintenance - T-Mobile United States.

Oct 25, 2026

Philippines SMS - Planned maintenance affecting Globe Telecom
Completed - The scheduled maintenance has been completed.
Oct 25, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 19:00 UTC
Scheduled - Upcoming scheduled maintenance notice

Between 25th Oct 2026, 19:00 UTC to 21:00 UTC , the operator Globe Telecom will be performing maintenance on their SMS platform.

During this maintenance period, there may be SMS delivery delays to subscribers of this operator.
Oct 12, 10:50 UTC

Oct 24, 2026

Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Oct 24, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 04:00 UTC
Scheduled - A subset of small networks in the US are conducting a maintenance from 23 October 2026 at 21:00 PDT until 23 October 2026 at 23:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS and MMS to small US carriers handsets.
Oct 23, 20:26 UTC

Oct 23, 2026

No incidents reported.

Oct 22, 2026

Delivery Issue Denmark - Nuuday
Resolved - This incident has been resolved.
Incident Start Time: 2026-10-22 13:42 UTC
Incident End Time: 2026-10-22 14:36 UTC
Oct 22, 18:14 UTC
Investigating - We are currently observing delivery issues in Denmark - Nuuday
Incident Start Time: 2026-10-22 13:42 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Oct 22, 14:30 UTC
Delivery Issue United Kingdom - O2
Resolved - This incident has been resolved.
Oct 22, 16:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 15:33 UTC
Investigating - We are currently observing delivery issues in United Kingdom - O2.
Incident Start Time: 2026-10-22 12:28 UTC
Impact: Failed MT's/Failed MO's/Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Oct 22, 13:07 UTC
Scheduled Carrier Partner Maintenance - SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Oct 22, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 03:00 UTC
Scheduled - A carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.
The maintenance is scheduled to begin Wednesday, October 21, 2026 at 8:00 PM PT and to finish October 22, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging for United States and Canada.
Oct 21, 19:46 UTC

Oct 21, 2026

USA SMS & MMS - Delivery degradation affecting towards AT&T operator
Resolved - This incident has been resolved.
Oct 21, 12:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 18:30 UTC
Investigating - We have received a notification from our Provider regarding SMS delivery degradation towards AT&T operator in USA.. We will issue an update as soon as more information becomes available.
Oct 20, 18:10 UTC
Scheduled Carrier Maintenance - T-Mobile - SMS & MMS
Completed - The scheduled maintenance has been completed.
Oct 21, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 03:00 UTC
Scheduled - T-Mobile will be performing scheduled maintenance impacting SMS and MMS services.
The maintenance is scheduled to begin Tuesday, October 20, 2026 at 8:00 PM PT and to finish October 21, 2026 by 4:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS with T-Mobile subscribers.
Oct 20, 20:07 UTC
United States MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 21:00 UTC
Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 20 October 2026 at 14:00 PDT until 20 October 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States.
Oct 20, 12:47 UTC

Oct 20, 2026

USA and Canada - Delivery degradation affecting SMS and MMS traffic
Resolved - This incident is now resolved.
Oct 20, 12:43 UTC
Monitoring - We have observed a recovery and are monitoring service stability.
Oct 19, 20:57 UTC
Investigating - We have been notified by our supplier about SMS and MMS degradation impacting inbound/outbound messages and delivery receipts in USA and Canada
We will issue an update as soon as more information becomes available.
Oct 19, 20:33 UTC
UK SMS - Delivery degradation affecting subset of UK LVNs
Resolved - The issue affecting SMS delivery to UK mobile networks through a subset of UK virtual numbers has been resolved.

We will continue to monitor service performance to ensure stability. We apologize for any inconvenience caused and appreciate your patience and understanding.
Oct 20, 12:07 UTC
Monitoring - A fix has been implemented, and we are monitoring the results to ensure service stability.
Oct 20, 11:34 UTC
Investigating - Issue Description

We are currently observing SMS delivery delays affecting a subset of UK virtual numbers. Customers sending SMS messages to UK mobile networks using the affected numbers may experience delayed delivery.

Current Status

Our team is working closely with our carrier partners to investigate the issue and restore normal service. We are actively monitoring the situation and will provide further updates as more information becomes available.

We apologize for any inconvenience caused and appreciate your patience and understanding.
Oct 20, 10:01 UTC
Scheduled Carrier Maintenance - SMS and MMS- Americas - Canada
Completed - The scheduled maintenance has been completed.
Oct 20, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 03:30 UTC
Scheduled - Our carrier partner will be performing scheduled maintenance impacting SMS and MMS services.
The maintenance is scheduled to begin Monday, Oct 19, 2026 at 8:30 PM PT and to finish Oct 20, 2026 by 2:30 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS
Oct 19, 18:09 UTC
US Data Center: Delayed Outgoing SMS Delivery
Resolved - Summary
Customers may have experienced delays in outgoing SMS delivery.

Impact
Outgoing SMS messages including one-time passcodes may have been delayed during the incident period.

Current Status:
The issue has been resolved, and services have returned to normal operation.

Impacted Region:
US Data Center

Duration
Started: 20 October 2026, 08:30 AM UTC
Resolved: 20 October 2026, 01:30 PM UTC
Oct 20, 03:00 UTC

Oct 19, 2026

USA SMS and MMS - Planned Maintenance affecting T-Mobile operator
Completed - The scheduled maintenance has been completed.
Oct 19, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 04:00 UTC
Scheduled - Between 2026-10-19 07:00 UTC to 2026-10-19 12:00 UTC, supplier will be performing maintenance towards T-Mobile.
During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS towards T-Mobile operator.
Oct 16, 19:14 UTC

Oct 18, 2026

Philippines SMS - Planned maintenance affecting Globe Telecom
Completed - The scheduled maintenance has been completed.
Oct 18, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 19:00 UTC
Scheduled - Upcoming scheduled maintenance notice

Between 18th Oct 2026, 19:00 UTC to 21:00 UTC , the operator Globe Telecom will be performing maintenance on their SMS platform.

During this maintenance period, there may be SMS delivery delays to subscribers of this operator.
Oct 12, 10:55 UTC

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

Scheduled Carrier Partner Maintenance - United States and Canada
Completed - The scheduled maintenance has been completed.
Oct 15, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 03:00 UTC
Scheduled - A carrier partner will be performing scheduled maintenance impacting SMS and MMS services for United States and Canada.
The maintenance is scheduled to begin Wednesday, October 14, 2026 at 8:00 PM PT and to finish October 15, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging
Oct 14, 16:39 UTC

Oct 14, 2026

USA SMS – Planned Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 03:00 UTC
Scheduled - During this maintenance window, customers may experience intermittent delays when delivering SMS messages to US mobile handsets.

Potentially affected messaging traffic includes:

Long Code SMS
Short Code SMS
Toll-Free SMS

We will continue to monitor the service throughout the maintenance window and provide updates if there are any significant changes.

We appreciate your patience and understanding.
Sep 29, 13:31 UTC

Oct 13, 2026

Intermittent delays for some outbound messages
Resolved - This incident is now resolved.
Oct 13, 20:01 UTC
Investigating - We have received a notification from our Provider regarding Intermittent delay in outbound messages.
The cause of this issue is under investigation at this time.
Oct 13, 17:31 UTC
Scheduled Carrier Maintenance – US & Canada SMS/MMS
Completed - The scheduled maintenance has been completed.
Oct 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 03:00 UTC
Scheduled - We will be undergoing scheduled carrier maintenance that may impact SMS and MMS messaging services in the United States and Canada.

During this maintenance window, customers may experience intermittent delays or failures affecting SMS and MMS delivery to and from US and Canadian mobile numbers.

Potentially affected messaging traffic includes:

10DLC SMS/MMS
Long Code SMS

Both inbound (MO) and outbound (MT) messaging may be affected during the maintenance window.

If you experience delayed or failed message delivery during this period, please allow additional time for delivery and retry after the maintenance window.

We appreciate your understanding and apologize for any inconvenience caused by this scheduled maintenance.
Sep 25, 19:08 UTC
US Data Center: Delayed SMS Delivery Status Synchronization
Resolved - Summary
Customers may have experienced delays in SMS delivery status updates in the US Data Center.

Impact
SMS delivery status updates were delayed. However the SMS processing and actual message delivery continued to operate normally.

Current Status:
The issue has been resolved and services have returned to normal operation.

Affected Data Center:
US Data Center

Duration
Started: 13th Oct 2:30 PM UTC
Resolved: 14th Oct 10:10 PM UTC
Oct 13, 09:00 UTC

Oct 12, 2026

UK SMS - Delivery Degradation affecting 3uk Network
Resolved - This incident has been resolved.
Oct 12, 14:26 UTC
Update - We are continuing to investigate this issue.
Oct 12, 14:25 UTC
Investigating - Please be informed that we are currently observing SMS delivery degradation towards 3UK Network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact care@screen-magic.com
Oct 12, 10:05 UTC
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