System Status
All Systems Operational

About This Site

In this site, you can view the real time status and metrics of our servers.

SMS Magic - Messaging Platform Operational
90 days ago
99.99 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
99.99 % uptime
Today
SMS Magic Customer Portal ? Operational
90 days ago
99.92 % uptime
Today
SMS Magic Website ? Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard ? Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
SMS Magic Customer Portal Uptime
Fetching
SMS Magic REST API Uptime
Fetching
Salesforce API Uptime
Fetching
Zoho API Uptime
Fetching
Past Incidents
Mar 7, 2021

No incidents reported today.

Mar 6, 2021
Completed - The scheduled maintenance has been completed.
Mar 6, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 09:00 UTC
Scheduled - Why:
We are updating the new SSL certificate for one of the domains sms-magic.in. Current certificate is expiring on 11th March 2021.

Duration of this activity:
Start at: 9:00 AM UTC Saturday, 6th March 2021
End at: 10:00 AM UTC Saturday 6th March 2021

Impact:
Salesforce customers having package version < 1.59, will face downtime for few seconds. They wont be able to use SMS Magic app, automated messages would fail. Customers who are using sms-magic.in as end point for API integration, can migrate to api.sms-magic.com.

Action Required:
There is no action required from customers on this
Feb 28, 08:49 UTC
Mar 5, 2021

No incidents reported.

Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021
Resolved - This incident has been resolved.
Mar 1, 22:00 UTC
Update - We are continuing to investigate this issue.
Mar 1, 21:56 UTC
Investigating - Integration with a 3rd party provider with TPI setup was down which affected the message delivery services pertaining to this TPI integration setup.
Affected service was brought back to normal at highlighted restoration time.
Duration for the Outage:
Started At: 05:00 AM UTC, 1/3/2021
Restored At: 09:30 PM UTC, 1/3/2021
Mar 1, 21:56 UTC
Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021
Postmortem - Read details
Feb 26, 17:17 UTC
Resolved - The 3rd party provider service is restored and so the message delivery services are working fine.
Feb 26, 17:13 UTC
Identified - It is observed that the message delivery is errored out due to one of the 3rd party provider services API was down.
Feb 26, 17:09 UTC
Feb 25, 2021

No incidents reported.

Feb 24, 2021
Resolved - Issue:
One of our Buy servers stops responding due to high network traffic.

Impact:
The Purchase of plans and SMS credits were impacted.

Resolution:
The services related to the website required to restart to address the issue, and also taking measures to upgrade the website application infrastructure to the optimum size configuration

Duration for the Outage:
Started At: 19:33 UTC, 23/2/2021
Restored At: 07:02 UTC, 24/2/2021
Feb 24, 11:43 UTC
Resolved - This incident has been resolved.
Feb 24, 08:19 UTC
Update - We are continuing to monitor for any further issues.
Feb 20, 14:42 UTC
Update - We are continuing to monitor for any further issues.
Feb 20, 12:49 UTC
Monitoring - Dear Customer,
Please note, the earlier reported issue with our Partial outage of SMS Magic Portal has been resolved.

Root Cause:
A core system component in the SMS Magic platform was down. it had impacted the Customer portal Sign-in, SMS Sending, SMS Delivery, Incoming messages for the below-mentioned duration.

Duration for the Outage:
Started At: 10:30 PM UTC 19 Feb 2021
Restored At: 5:16 AM UTC 20 Feb 2021
Feb 20, 09:35 UTC
Identified - Issue:
We are experiencing downtime of Login service of SMS Magic portal and delivery report upgrade.

Impact:
Login services of SMS Magic portal and delivery report.

Working portals:
SMS sending/receiving, SMS Magic API services, and other services are working fine.

Resolution:
Our engineer looking into the issue & We'll keep here posted.

Duration for the Outage:
Started At: 10:30 PM UTC
Restored At: Still Under investigation
Feb 20, 03:55 UTC
Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.