Mobile Carrier Incident - Verizon - Short Code (Route 1) - SMS and MMS - US
Investigating - There is a carrier-side incident currently impacting Short Code services for US region
Customers may experience intermittent latency impacting Outbound(MT) SMS and MMS via all sender types with Verizon.
The cause of this issue is under investigation at this time.
Start Time : Sep 23, 2026 - 12:42 PDT
Sep 23, 2026 - 19:59 UTC
United States MMS Carrier Partner Maintenance
Monitoring - We have been notified by our Provider of an emergency maintenance activity currently being performed by an MMS carrier partner.
During the maintenance window, customers may experience intermittent delays in MMS delivery when using United States long codes. The maintenance will be ongoing for 1 week until 24 September 2026 at 18:00 PDT
Sep 18, 2026 - 13:03 UTC

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In this site, you can view the real time status and metrics of our servers.

Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Operational
SMS Magic REST API Operational
Salesforce API Operational
Zoho API Operational
Message Delivery Service Operational
DLR Sync with Salesforce Operational
Incoming Message Sync with Salesforce Operational
DLR sync with Zoho Operational
DLR sync with Open API Operational
Incoming sync with Zoho Operational
Incoming sync with Open API Operational
Converse Desk on SaaS Portal Operational
Incoming MMS messages processing Operational
SMS Magic Buy Portal Operational
Analytics Dashboard Operational
SMS Magic Customer Portal Operational
Incoming messages Operational
Email Service Operational
Billing & provisioning service Operational
URL Shortening & Tracking Operational
SMS Magic Website Operational
SMS Magic Australia Data Center Operational
SMS Magic REST API Operational
Salesforce API Operational
Zoho API Operational
Message Delivery Service Operational
DLR Sync with Salesforce Operational
Incoming Message Sync with Salesforce Operational
DLR sync with Zoho Operational
DLR sync with Open API Operational
Incoming sync with Zoho Operational
Incoming sync with Open API Operational
Converse Desk on SaaS Portal Operational
Incoming MMS messages processing Operational
SMS Magic Customer Portal Operational
Analytics Dashboard Operational
SMS Magic Buy Portal Operational
Incoming messages Operational
Email Service Operational
Billing & provisioning service Operational
URL Shortening & Tracking Operational
SMS Magic Europe Data Center Operational
SMS Magic REST API Operational
Salesforce API Operational
Zoho API Operational
Message Delivery Service Operational
DLR Sync with Salesforce Operational
Incoming Message Sync with Salesforce Operational
DLR sync with Zoho Operational
DLR sync with Open API Operational
Incoming sync with Zoho Operational
Incoming sync with Open API Operational
Converse Desk on SaaS Portal Operational
Incoming MMS messages processing Operational
SMS Magic Customer Portal Operational
Analytics Dashboard Operational
SMS Magic Buy Portal Operational
Incoming messages Operational
Email Service Operational
Billing & provisioning service Operational
URL Shortening & Tracking Operational
Salesforce Managed Package Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Verizon Short Code SMS Maintenance Sep 28, 2026 04:00-05:00 UTC

We will be undergoing scheduled carrier maintenance that may impact Short Code SMS messaging for Verizon subscribers in the United States.

During this maintenance window, customers may experience intermittent latency affecting inbound (MO) and outbound (MT) SMS messages sent via Short Code to Verizon subscribers.

We appreciate your understanding during this scheduled maintenance.
Posted on Sep 25, 2026 - 17:18 UTC

United Kingdom SMS - Planned maintenance affecting EE limited (Orange) Sep 29, 2026 15:00 - Sep 30, 2026 08:00 UTC

Between 29-09-2026 15:00 UTC and 30-09-2026 08:00 UTC, UK Mobile operator EE limited (Orange) will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions, please contact care@screen-magic.com.
Posted on Sep 24, 2026 - 15:31 UTC

Scheduled SMS & MMS Carrier Maintenance – US & Canada Oct 1, 2026 03:00-07:00 UTC

We will be undergoing scheduled carrier network maintenance that may impact SMS and MMS messaging services in the United States and Canada.

During this window, customers may experience intermittent delays or failures affecting inbound (MO) and outbound (MT) SMS and MMS traffic.

The potential impact includes messaging over a subset of Toll-Free, Long Code, and Short Code numbers.

Customers experiencing message delivery delays or failures during this maintenance window are advised to retry after the maintenance period.

We apologize for any inconvenience and appreciate your understanding.
Posted on Sep 25, 2026 - 14:00 UTC

Scheduled US SMS Maintenance – 10DLC & Long Code Oct 6, 2026 04:00-10:00 UTC

We will be undergoing scheduled carrier network maintenance that may impact SMS messaging services in the United States.

During this window, customers may experience intermittent delays affecting inbound (MO) and outbound (MT) SMS messaging via a subset of US Long Code and 10DLC numbers.

MMS messaging may also experience intermittent delivery delays for a subset of US Long Code traffic.

We appreciate your understanding during this scheduled maintenance window.
Posted on Sep 25, 2026 - 14:40 UTC

Scheduled Carrier Maintenance – US & Canada SMS/MMS Oct 8, 2026 03:00-10:00 UTC

We will be undergoing scheduled carrier maintenance that may impact SMS and MMS messaging services in the United States and Canada.

During this maintenance window, customers may experience intermittent delays or failures affecting SMS and MMS delivery to and from US and Canadian mobile numbers.

Potentially affected messaging routes include:

10DLC
Long Code
Short Code
Toll-Free

Both inbound (MO) and outbound (MT) messaging may be affected during the maintenance window.

If you experience delayed or failed message delivery during this period, please allow additional time for delivery and retry after the maintenance window.

We appreciate your understanding and apologize for any inconvenience caused by this scheduled maintenance.
Posted on Sep 25, 2026 - 19:04 UTC

Scheduled Carrier Maintenance – US & Canada SMS/MMS Oct 13, 2026 03:00-10:00 UTC

We will be undergoing scheduled carrier maintenance that may impact SMS and MMS messaging services in the United States and Canada.

During this maintenance window, customers may experience intermittent delays or failures affecting SMS and MMS delivery to and from US and Canadian mobile numbers.

Potentially affected messaging traffic includes:

10DLC SMS/MMS
Long Code SMS

Both inbound (MO) and outbound (MT) messaging may be affected during the maintenance window.

If you experience delayed or failed message delivery during this period, please allow additional time for delivery and retry after the maintenance window.

We appreciate your understanding and apologize for any inconvenience caused by this scheduled maintenance.
Posted on Sep 25, 2026 - 19:08 UTC
System Metrics Month Week Day
SMS Magic Customer Portal Uptime
Fetching
SMS Magic REST API Uptime
Fetching
Salesforce API Uptime
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Zoho API Uptime
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Sep 25, 2026

No incidents reported today.

Sep 24, 2026

Scheduled Carrier Partner Maintenance - SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Sep 24, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 03:00 UTC
Scheduled - T Mobile and Few Other Carriers will be performing scheduled maintenance impacting SMS and MMS services.
The maintenance is scheduled to begin Wednesday, September 23, 2026 at 8:00 PM PT and to finish September 24, 2026 by 4:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS
Sep 23, 17:24 UTC
United Kingdom SMS - Degradation for SMS towards UK all networks from Long Virtual Numbers
Resolved - This incident has been resolved.
Sep 24, 07:45 UTC
Investigating - We have been notified of SMS delivery degradation towards UK all networks from subset of our UK LVNs. You may observe outbound message failures.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact care@screen-magic.com if you have any questions.
Sep 23, 11:29 UTC

Sep 23, 2026

MMS Delivery Delays to AT&T Destinations
Resolved - MMS delivery to AT&T destinations have returned to normal latency
The issue is resolved.
Sep 23, 20:17 UTC
Investigating - We have received a notification regarding delayed MMS delivery to AT&T destinations. Messages are being delivered, but with delays.
SMS to AT&T and MMS to other carriers are unaffected.
The issue is currently under investigation.
Sep 23, 17:06 UTC
MMS send failures affecting 10 Digit Long Codes assigned to 501(c)(3) tax-exempt campaigns.
Resolved - The impacted services have been restored to pre-incident health. The issue is resolved at this time.
Sep 23, 19:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results
Sep 23, 16:38 UTC
Investigating - We have received a notification from one of our Provider regarding MMS send failures (error 40008) affecting 10DLC senders assigned to 501(c)(3) tax-exempt campaigns. Not all traffic in this segment is affected;
This issue is currently under investigation
SMS 501(c)(3) traffic is not impacted as well as SMS and MMS traffic on normal 10DLC routes.
Sep 23, 14:02 UTC
Scheduled Carrier Maintenance - T-Mobile and AT&T - Short Code and Toll Free - SMS & MMS
Completed - The scheduled maintenance has been completed.
Sep 23, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 02:00 UTC
Scheduled - T-Mobile and AT&T will be performing scheduled maintenance impacting Long Codes, Short code and Toll Free SMS and MMS services.
The maintenance is scheduled to begin Tuesday, September 22, 2026 at 7:00 PM PT and to finish September 23, 2026 by 4:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS
Sep 22, 16:09 UTC

Sep 22, 2026

Scheduled Carrier Maintenance - SMS & MMS - 10DLC and Short code
Completed - The scheduled maintenance has been completed.
Sep 22, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 02:00 UTC
Scheduled - T-Mobile and a 10DLC Carrier partner will be performing scheduled maintenance impacting SMS and MMS services.
The maintenance is scheduled to begin Monday, September 21, 2026 at 7:00 PM PT and to finish September 22, 2026 by 5:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS.
Sep 21, 13:42 UTC

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

Unresolved incident: United States MMS Carrier Partner Maintenance.

Sep 17, 2026

Small U.S. and TFN Carriers - Scheduled Carrier Maintenance - SMS and MMS Services
Completed - The scheduled maintenance has been completed.
Sep 17, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 02:00 UTC
Scheduled - Small U.S. and TFN Carriers will be performing scheduled maintenance impacting SMS and MMS services.
The maintenance is scheduled to begin Wednesday, September 16, 2026 at 7:00 PM PT and to finish September 17, 2026 by 1:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS in US and Canada
Sep 16, 12:50 UTC

Sep 16, 2026

Delay or Intermittent Issue for Salesforce Native / Salesforce Integrated Customers (All Data Center Affected)
Resolved - Issue:
Salesforce was experiencing a service disruption. During this period end users may be unable to access / login Salesforce and would have faced intermittent issues while using SalesForce functionality.

SMS-Magic and BeConversive Portal were working fine however some Salesforce Native / Salesforce Integrated customers may have faced the following intermittent issues.
- Portal Login using SalesForce SSO
- Delays or Errors in Data Sync with SalesForce

Salesforce side Incident details can be found at https://status.salesforce.com/incidents/20004433

Affected Data Center:
All Data Center (AUS, EU & US)
Sep 16, 02:30 UTC

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

Philippines SMS - Planned maintenance affecting Globe Telecom
Completed - The scheduled maintenance has been completed.
Sep 13, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 19:00 UTC
Scheduled - Upcoming scheduled maintenance notice
Between 13-Sep-2026 19:00 UTC to 13-Sep-2026 21:00 UTC, Philippines mobile operator Globe Telecom will be performing maintenance on their SMS platform.

During this maintenance period, there may be delivery degradation for messages from and to subscribers of this operator.

If you have any questions, please contact care@screen-magic.com
Sep 10, 12:22 UTC

Sep 12, 2026

No incidents reported.

Sep 11, 2026

SMS-Magic/ BeConversive Portal: Analytics Dashboard Blank Page Issue for US Data Center
Resolved - The Incident has been resolved.
Sep 11, 16:44 UTC
Investigating - Issue:
Some customers are seeing a blank page when loading the Analytics Dashboard tab.

Current Status:
Our engineering team is actively investigating the issue.

Affected Data Center: US
Sep 11, 14:56 UTC
Carrier Partner Incident - 10DLC - SMS Latency
Resolved - The issue impacting 10 DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time.
End Time : Sep 10, 17:05 PDT
Sep 11, 12:43 UTC
Investigating - There is a carrier-partner incident currently impacting 10DLC SMS services.
Customers may experience intermittent latency impacting inbound, outbound SMS and delivery receipts via 10DLC .
The cause of this issue is under investigation at this time.
Start Time : Sep 10, 2026 - 13:46 PDT
Sep 10, 20:54 UTC
Incident History Powered by Atlassian Statuspage