System Status

All Systems Operational

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In this site, you can view the real time status and metrics of our servers.

Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Operational
90 days ago
99.8 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
96.57 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
99.94 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
99.94 % uptime
Today
DLR sync with Open API Operational
90 days ago
99.94 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
99.85 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
SMS Magic Website Operational
90 days ago
100.0 % uptime
Today
SMS Magic Australia Data Center Operational
90 days ago
99.98 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
99.67 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
SMS Magic Europe Data Center Operational
90 days ago
99.98 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
99.67 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
Salesforce Managed Package Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance on 14th December 2025, 10:30 AM UTC to 1:30 PM UTC - AUS Data Center Dec 14, 2025 10:30-13:30 UTC

Environment: **AUS Environment**

Why:
We will be carrying out an scheduled maintenance activity during the specified window as part of our ongoing efforts to improve message processing capacity and enhance system performance.

Impact:
During this period, message processing will be impacted. Customers will be unable to send outgoing messages, receive incoming messages, or receive delivery reports (DLRs).

Duration of this activity:
Start at: 10:30 AM UTC ​Sunday , ​14th ​December​ 2025
End at: 1:​30​ PM UTC Sunday, ​14th ​December​ 2025

Duration: ​3 Hour

Action required from Customers:
During this period, the customer must refrain from sending messages, scheduling campaigns, or initiating automated messages.
Posted on Dec 01, 2025 - 08:33 UTC
System Metrics Month Week Day
SMS Magic Customer Portal Uptime
Fetching
SMS Magic REST API Uptime
Fetching
Salesforce API Uptime
Fetching
Zoho API Uptime
Fetching
Dec 4, 2025
AT&T 10DLC MMS Duplicate Messages
Resolved - This incident has been resolved.

Dec 04, 2025 - 05:27 UTC
Dec 4, 12:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 3, 17:56 UTC
Investigating - Start Time : Dec 02, 2025 - 19:05 UTC

We have received a notification from our Provider regarding reports of duplicate messages being sent towards AT&T destinations on MMS routes. There is no duplication of messages at the Provider platform. The Engineering Team is working with the downstream partners to resolve the issue.

We will provide an update as soon as more information becomes available.
Dec 2, 19:27 UTC
Scheduled Carrier Partner Maintenance - Toll-Free SMS & MMS
Completed - The scheduled maintenance has been completed.
Dec 4, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 04:00 UTC
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services.
The maintenance is scheduled to begin Wednesday, December 3, 2025 at 8:00 PM PT and to finish December 4, 2025 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay or failure to message delivery for inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free to or from the U.S. and Canada.
Dec 3, 21:49 UTC
Dec 3, 2025
Scheduled Carrier Maintenance - T-Mobile Toll Free SMS & MMS
Completed - The scheduled maintenance has been completed.
Dec 3, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 04:00 UTC
Scheduled - T-Mobile will be performing scheduled maintenance impacting toll-free SMS and MMS services.
The maintenance is scheduled to begin Tuesday, December 2, 2025 at 8:00 PM PT and to finish December 3, 2025 by 4:00 AM PT.
During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free with T-Mobile subscribers.
Dec 2, 15:22 UTC
Dec 2, 2025
Dec 1, 2025
Mobile Carrier Incident - T-Mobile Short Code (Route 1) SMS Latency
Resolved - A fix has been implemented by mobile carrier teams for the issue impacting short code (route 1) SMS services.
Monitoring of the short code (route 1) SMS issue is now complete, and services have been fully restored to normal health. The issue is resolved at this time.
End Time : Dec 1, 09:40 PST
Dec 1, 17:44 UTC
Investigating - Start Time : Dec 01, 2025 - 08:18 PST

We have received a notification regarding a carrier-side incident currently impacting short code (route 1) SMS services.
Customers may experience latency impacting outbound (MT) SMS messaging via short code (route 1) with T-Mobile.

The cause of this issue is under investigation at this time. We will provide more information as it becomes available.
Dec 1, 16:28 UTC
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
DEGRADATION - Delayed Message Processing and Delivery Updates for US DataCenter
Resolved - All platform operations are now back to normal.
Nov 26, 20:13 UTC
Monitoring - CURRENT UPDATE:
Issue was identified due to message component failure. This has been recovered and normal processing has been restored.
We are continuing to closely monitor the system.

DURATION
START TIME: 5PM UTC
END TIME: 7:30PM UTC
Nov 26, 19:48 UTC
Investigating - ISSUE:
Our Support team has identified database performance issue. Engineeering team has been engaged and currently investigating.

IMPACT:
Customers would see a delay in both incoming as well as outgoing message processing as well as delivery updates.

DURATION
START TIME: 5PM UTC

NEXT UPDATE: 7:00PM UTC
Nov 26, 18:56 UTC
Carrier Partner Planned Maintenance - Toll Free Numbers
Completed - The scheduled maintenance has been completed.
Nov 26, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 04:00 UTC
Scheduled - The toll-free delivery hub will be performing a planned maintenance November 25, 2025 at 10 PM CT. During this maintenance window, there may be intermittent delays or failures delivering SMS and MMS.

Start Time : Nov 25, 2025 20:00 PST
End Time : Nov 26, 2025 00:00 PST
Nov 25, 19:22 UTC
Nov 25, 2025
Delivery issues United States - Verizon Wireless
Resolved - This incident has been resolved.

Incident End Time: 2025-11-24 23:27 UTC
Nov 25, 12:34 UTC
Investigating - We have received a notification regarding delivery issues in United States - Verizon Wireless.

Impact SMS and MMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards Verizon-US

Next Update: We will provide an update as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Nov 24, 20:56 UTC
Nov 24, 2025
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025
Credit Balance not updating for some customer accounts in EU and AUS
Resolved - The pending balance updates for AUS customer accounts have now been completed. All usage between November 19, 8:30 AM UTC and November 20, 10:36 AM UTC has been successfully processed.

This incident has been resolved.
Nov 20, 19:35 UTC
Update - The pending balance updates for EU customer accounts have now been completed. All usage between November 20, 9:30 AM UTC and November 20, 10:36 AM UTC has been successfully processed.

Next update: We will share another update once the AUS balance processing is completed.
Nov 20, 19:12 UTC
Identified - Credit Balance issue has been identified and a temporarily fix applied. All customer balances are updating correctly since 10:36AM UTC. Balances updates for some customer accounts are pending for any usage during the following timeframes.

For AUS accounts - Usage between November 19, 8.30AM UTC to November 20, 10.36AM UTC
for EU accounts - Usage between November 20, 9.30AM UTC to November 20, 10:36AM UTC

Our Engineering team is working on a fix to resolve the same.
Nov 20, 13:07 UTC
Real-time click counts not updating for EU DataCenter
Resolved - The issue has been resolved and click count is updating correctly.

Isuse Duration
Start Time: 4:00PM UTC
End Time: 5:10PM UTC
Nov 20, 17:21 UTC
Investigating - Issue:
The click-tracking service is partially degraded, causing delays in processing click counts.

Impact:
Real-time click counts are not being updated.

Current Status:
Our engineering team is actively investigating the issue.

Duration of Degradation:
Started At: 4PM UTC
Nov 20, 16:50 UTC
T-Mobile Toll-Free SMS & MMS Delivery Delays
Resolved - A fix was implemented by mobile carrier teams for the issue impacting toll-free SMS and MMS services.

Monitoring for the issue impacting toll-free SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

End Time : Nov 19, 15:17 PST
Nov 20, 12:45 UTC
Monitoring - A fix has been implemented by mobile carrier teams for the issue impacting toll-free services.

At this time, carrier teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly
Nov 19, 19:13 UTC
Investigating - Start Time : Nov 19, 2025 - 10:20 PST

We have received a notification from our Provider regarding a carrier-partner incident currently impacting toll-free SMS and MMS services.

Customers may experience delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free with T-Mobile.
Nov 19, 18:51 UTC
Credit Balance not updating for some customer accounts in EU and AUS
Resolved - An issue has been identified where credit balance is not updating for some customers in EU and AUS. Our Engineering teams are currently investigating the issue.
Nov 20, 08:30 UTC
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