System Status

All Systems Operational

About This Site

In this site, you can view the real time status and metrics of our servers.

Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Operational
90 days ago
99.94 % uptime
Today
SMS Magic REST API Operational
90 days ago
99.93 % uptime
Today
Salesforce API Operational
90 days ago
99.93 % uptime
Today
Zoho API Operational
90 days ago
99.93 % uptime
Today
Message Delivery Service Operational
90 days ago
99.69 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
99.93 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
99.93 % uptime
Today
DLR sync with Zoho Operational
90 days ago
99.93 % uptime
Today
DLR sync with Open API Operational
90 days ago
99.93 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
99.93 % uptime
Today
Incoming sync with Open API Operational
90 days ago
99.93 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
99.93 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
99.98 % uptime
Today
SMS Magic Website Operational
90 days ago
100.0 % uptime
Today
SMS Magic Australia Data Center Operational
90 days ago
99.99 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
99.98 % uptime
Today
SMS Magic Europe Data Center Operational
90 days ago
99.99 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
99.94 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
99.98 % uptime
Today
Salesforce Managed Package Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Carrier Network Maintenance – Tuesday, June 09, 2026 Jun 9, 2026 04:00-12:00 UTC

A 10DLC carrier partner will be performing scheduled maintenance that will impact 10DLC SMS services.

Potential Impact:
During the maintenance window, customers may experience intermittent delays affecting:

Outbound (MT) SMS delivery
Inbound (MO) SMS messages
Delivery receipts (DLRs)

While no complete service outage is expected, message processing and delivery confirmations may be delayed intermittently throughout the maintenance period.
Posted on Jun 08, 2026 - 14:06 UTC

Carrier Partner Maintenance: US & Canada MMS Updates Jun 10, 2026 05:00-11:00 UTC

Our MMS carrier partner serving Canada and the United States will be performing emergency maintenance from Wednesday, June 10, 2026, 05:00 UTC until Wednesday, June 10, 2026, 11:00 UTC.

During the maintenance window, customers may experience intermittent delays in sending and receiving MMS messages to and from mobile subscribers in Canada and the United States using long code numbers.

We will continue to monitor the maintenance and provide updates as they become available.
Posted on Jun 08, 2026 - 14:18 UTC
System Metrics Month Week Day
SMS Magic Customer Portal Uptime
Fetching
SMS Magic REST API Uptime
Fetching
Salesforce API Uptime
Fetching
Zoho API Uptime
Fetching
Jun 8, 2026
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Jun 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 03:00 UTC
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 07 June 2026 at 20:00 PDT until 08 June 2026 at 04:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile United States handsets when sending via long codes and short codes.
Jun 5, 20:40 UTC
Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Jun 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 03:00 UTC
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 04 June 2026 at 20:00 PDT until 05 June 2026 at 04:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Jun 4, 19:44 UTC
Jun 4, 2026
Delivery Issue United States - Verizon
Resolved - This incident has been resolved.
Incident End Time: 2026-06-04 16:12 UTC
Jun 4, 17:29 UTC
Investigating - We have received a notification from our Provider regarding delivery issues in United States - Verizon
Incident Start Time: 2026-06-04 14:53 UTC
Impact: A subset of traffic may experience Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts.
We will update as soon as we have more information.
Jun 4, 15:45 UTC
Carrier Partner Incident - Short Code (Route 1) - MMS Delivery Receipt Latency
Resolved - The issue impacting intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1) has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time.
End Time : Jun 3, 15:55 PDT
Jun 4, 12:34 UTC
Investigating - Start Time: Jun 03, 2026 - 10:14 PDT
There is a carrier-partner incident currently impacting short code (route 1) MMS services.
Customers may experience intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1).
The cause of this issue is under investigation at this time.
Jun 3, 17:18 UTC
Scheduled Carrier Maintenance - Toll Free SMS & MMS, 10DLC SMS services - US & CA.
Completed - The scheduled maintenance has been completed.
Jun 4, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 03:00 UTC
Scheduled - Our Carrier will be performing scheduled maintenance impacting toll-free and 10DLC - SMS and MMS services for US and Canada.
The maintenance is scheduled to begin Wednesday, June 3, 2026 at 8:00 PM PT and to finish June 4, 2026 by 5:00 AM PT
During the maintenance window, customers may experience intermittent delay or failures impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free subscribers and 10DLC
Jun 3, 20:41 UTC
Jun 3, 2026
Carrier Partner Incident - Small U.S. carriers Short Code SMS Latency
Resolved - Monitoring for the issue impacting short code SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Jun 3, 09:15 PDT
Jun 3, 16:17 UTC
Investigating - Start Time : Jun 03, 2026 - 07:45 PDT
There is a carrier-partner incident currently impacting short code SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via short code Small U.S. carriers.
The cause of this issue is under investigation at this time.
Jun 3, 14:59 UTC
Carrier Partner Incident - Short Code (Route 1) SMS Degradation
Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Jun 2, 17:32 PDT
Jun 3, 12:35 UTC
Monitoring - A fix has been implemented by upstream carrier partner teams for the issue impacting short code (route 1) SMS services.
Jun 2, 21:10 UTC
Identified - Customers may experience widespread degradation impacting inbound (MO) and outbound (MT) SMS via short code (route 1).
Our Provider team is currently working with the upstream carrier to restore the services.
Jun 2, 21:01 UTC
Investigating - Start Time : Jun 02, 2026 - 12:54 PDT
There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent degradation impacting inbound (MO) and outbound (MT) SMS via short code (route 1).
Jun 2, 20:51 UTC
Scheduled Maintenance -T-Mobile and Small U.S. carriers Toll Free SMS
Completed - The scheduled maintenance has been completed.
Jun 3, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 03:00 UTC
Scheduled - T-Mobile will be performing emergency maintenance impacting all sender types (route 1) SMS services.
Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.
A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.
The maintenance is scheduled to begin Tuesday, June 2, 2026 at 8:00 PM PT and to finish June 3, 2026 by 4:00 AM PT.
During the maintenance window, customers may experience latency impacting inbound (MO) and outbound (MT) SMS and delivery receipts.
Jun 2, 19:04 UTC
Jun 2, 2026
Scheduled Carrier Partner Maintenance - 10DLC SMS
Completed - The scheduled maintenance has been completed.
Jun 2, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 03:00 UTC
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.
The maintenance is scheduled to begin Monday, Jun 01, 2026 at 8:00 PM PT and to finish Jun 02, 2026 by 5:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO), outbound (MT) SMS messaging and delivery receipts via 10DLC.
Jun 1, 19:03 UTC
United States SMS Carrier Maintenance - Liberty
Completed - The scheduled maintenance has been completed.
Jun 2, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 02:00 UTC
Scheduled - The Liberty network in the United States is conducting a planned maintenance from 01 June 2026 at 19:00 PDT until 01 June 2026 at 23:30 PDT.
During the maintenance window, there could be intermittent delays delivering SMS to Liberty United States handsets when sending via long codes and short codes.
May 29, 19:25 UTC
Jun 1, 2026
Carrier Partner Incident - Short Code (Route 1) SMS Latency
Resolved - Incident resolved
Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Jun 1, 13:51 PDT
Jun 1, 20:53 UTC
Investigating - Start Time : Jun 01, 2026 - 13:29 PDT
There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent latency impacting inbound (MO) SMS via short code (route 1).
The cause of this issue is under investigation at this time.
Jun 1, 20:33 UTC
Carrier Partner Incident - SMS Latency
Resolved - Incident resolved
Monitoring for the issue impacting all sender types SMS services for Chicago has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : May 29, 18:31 PDT
Jun 1, 12:55 UTC
Investigating - Start Time : May 29, 2026 - 11:19 PDT
There is a carrier-partner incident currently impacting all sender types SMS services for Chicago.
Customers may experience latency impacting inbound (MO) and outbound (MT) SMS via all sender types .
The cause of this issue is under investigation at this time.
May 29, 18:23 UTC
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026
Carrier Partner Incident - Small U.S. carriers Short Code (Route 1) SMS Latency
Resolved - End Time : May 29, 12:29 PDT
Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
May 29, 19:41 UTC
Investigating - Start Time : May 29, 2026 - 11:59 PDT
There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) Small U.S. carriers.
The cause of this issue is under investigation at this time.
May 29, 19:10 UTC
United Kingdom SMS - Degradation affecting Lycamobile
Resolved - This incident has been resolved.
May 29, 12:54 UTC
Update - We are continuing to investigate this issue.
May 28, 11:21 UTC
Investigating - New incident: Investigating

We have observed degradation impacting message delivery to Lycamobile in the United Kingdom.

The carrier is aware of this issue and is investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact care@screen-magic.com if you have any questions.
May 28, 11:20 UTC
Carrier Partner Incident - Verizon Short Code (Route 1) SMS Latency
Resolved - Incident resolved
Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.
End Time : May 28, 21:19 PDT
May 29, 12:40 UTC
Investigating - Start Time : May 28, 2026 - 05:46 PDT
There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) with Verizon. The cause of this issue is under investigation at this time.
May 28, 13:09 UTC
May 28, 2026
Carrier Partner Incident - Canada - Fibernetics Short Code (Route 2) SMS Delay
Resolved - Incident resolved
Monitoring for the issue impacting short code (route 2) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : May 28, 11:43 PDT
May 28, 19:29 UTC
Investigating - Start Time : May 28, 2026 - 10:44 PDT
There is a carrier-partner incident currently impacting short code (route 2) SMS services for Canada.
Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via short code (route 2) with Fibernetics.
The cause of this issue is under investigation at this time.
May 28, 18:27 UTC
May 27, 2026
Carrier Partner Incident: Verizon SMS & MMS Latency (Long Code, Short Code and TFN)
Resolved - The upstream carrier-partner has successfully resolved the issue affecting Verizon services. Our monitoring confirms that SMS and MMS message delivery latency has returned to normal levels. We appreciate your patience
May 27, 22:14 UTC
Investigating - We are currently investigating an upstream carrier-partner incident affecting Verizon services.

Customers may experience intermittent latency or delivery delays when sending outbound messages to Verizon subscribers. This issue is impacting both Short Code, Long Code, and TFN routes across both SMS and MMS channels.

Our carrier partner is actively working to isolate and resolve the root cause. We are monitoring the situation closely and will provide further updates as new information becomes available.
May 27, 17:39 UTC
United States SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 04:00 UTC
Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 26 May 2026 at 21:00 PDT until 27 May 2026 at 05:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets via subset of United States long codes and short codes.
May 26, 17:58 UTC
United Kingdom SMS - Planned maintenance affecting Virgin
Completed - The scheduled maintenance has been completed.
May 27, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 20:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 20, 11:11 UTC
Scheduled - Upcoming scheduled maintenance notice

Between 26-May-2026 20:30 UTC and 27-May-2026 04:00 UTC, the operator Virgin will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions or concerns regarding this maintenance event, please contact care@screen-magic.com
May 20, 11:11 UTC
May 26, 2026
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
May 26, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 03:00 UTC
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 25 May 2026 at 20:00 PDT until 26 May 2026 at 03:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
May 25, 18:48 UTC
May 25, 2026
USA MMS - Delivery degradation towards T-Mobile
Resolved - This incident has been resolved.
End Time : May 22, 22:41 UTC
May 25, 12:47 UTC
Investigating - Start Time : May 22, 17:33 UTC
We have received a notification from our Provider regarding MMS degradation towards T-Mobile network.
Our Provider is working with the carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
May 22, 19:25 UTC
← Incident History Powered by Atlassian Statuspage