System Status

All Systems Operational

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In this site, you can view the real time status and metrics of our servers.

Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Operational
90 days ago
99.93 % uptime
Today
SMS Magic REST API Operational
90 days ago
99.93 % uptime
Today
Salesforce API Operational
90 days ago
99.93 % uptime
Today
Zoho API Operational
90 days ago
99.93 % uptime
Today
Message Delivery Service Operational
90 days ago
99.92 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
99.93 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
99.93 % uptime
Today
DLR sync with Zoho Operational
90 days ago
99.93 % uptime
Today
DLR sync with Open API Operational
90 days ago
99.93 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
99.93 % uptime
Today
Incoming sync with Open API Operational
90 days ago
99.93 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
99.55 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
99.98 % uptime
Today
SMS Magic Website Operational
90 days ago
100.0 % uptime
Today
SMS Magic Australia Data Center Operational
90 days ago
99.99 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
99.98 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
99.98 % uptime
Today
SMS Magic Europe Data Center Operational
90 days ago
99.99 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
99.94 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
99.98 % uptime
Today
Salesforce Managed Package Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

External Maintenance - United States - T-Mobile Mar 23, 2026 03:00-11:00 UTC

Upcoming scheduled maintenance notice
T-Mobile - US has scheduled a maintenance.
Impact SMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards T-Mobile US
Impact MMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards T-Mobile US
Maintenance start time: 2026-03-23 03:00 UTC
Maintenance end time: 2026-03-23 11:00 UTC
Posted on Mar 20, 2026 - 20:25 UTC
System Metrics Month Week Day
SMS Magic Customer Portal Uptime
Fetching
SMS Magic REST API Uptime
Fetching
Salesforce API Uptime
Fetching
Zoho API Uptime
Fetching
Mar 22, 2026

No incidents reported today.

Mar 21, 2026

No incidents reported.

Mar 20, 2026
Scheduled Carrier Partner Maintenance -10DLC SMS & MMS
Completed - The scheduled maintenance has been completed.
Mar 20, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 02:00 UTC
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.
The maintenance is scheduled to begin Thursday, March 19, 2026 at 7:00 PM PT and to finish March 20, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.
Mar 19, 19:52 UTC
Mar 19, 2026

No incidents reported.

Mar 18, 2026
Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS
Completed - The scheduled maintenance has been completed.
Mar 18, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 04:00 UTC
Scheduled - Small U.S. carriers will be performing scheduled maintenance, impacting toll-free SMS services.
The maintenance is scheduled to begin Tuesday, March 17, 2026 at 9:00 PM PT and to finish March 17, 2026 by 11:00 PM PT. During the maintenance window, customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.
Mar 17, 20:12 UTC
Mar 17, 2026

No incidents reported.

Mar 16, 2026
Latency in Message Delivery - USA - Minor Networks.
Resolved - An issue was reported impacting delivery issues in USA on Minor Networks.
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
Incident Start Time: 2026-03-17 08:17 UTC
Incident End Time: 2026-03-17 09:06 UTC
Mar 16, 20:00 UTC
URL Shortening not working
Resolved - We have received a confirmation that the issue is now resolved.
The URL Shortening and Tracking functionality is restored to pre-incident health. The issue is resolved at this time.
End Time : 19.40 UTC
Mar 16, 19:43 UTC
Investigating - An issue is been identified regarding URL Shortening not working for multiple customers due to network issue.
The cause of this issue is currently under investigation.
Mar 16, 19:23 UTC
Mar 15, 2026

No incidents reported.

Mar 14, 2026
Emergency Maintenance on 14th March 2026, 8:30 AM UTC to 9:30 AM UTC - US Data Center
Completed - The scheduled maintenance has been completed.
Mar 14, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 08:30 UTC
Scheduled - Environment: **US Data Center**

Why:
We will be carrying out an emergency maintenance activity during the specified window as part of our ongoing efforts to improve message processing capacity and enhance system performance.

Impact:
During this period, message processing will be impacted. Customers will be unable to send outgoing messages, receive incoming messages, or receive delivery reports (DLRs).

Duration of this activity:
Start at: 8:30 AM UTC ​Saturday, ​14th ​March​ 2026
End at: 9:​30​ AM UTC Saturday, ​14th ​March​ 2026

Duration: ​1 Hour

Action required from Customers:
The customer should not schedule any campaigns during this window. For automated messages, they may need to resend the messages.
Mar 13, 13:39 UTC
Mar 13, 2026
Scheduled Carrier Partner Maintenance - 10DLC SMS & MMS - Chicago
Completed - The scheduled maintenance has been completed.
Mar 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 03:00 UTC
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services for Chicago.
The maintenance is scheduled to begin Thursday, March 12, 2026 at 8:00 PM PT and to finish March 13, 2026 by 2:00 AM PT.
During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC for Chicago.
Mar 12, 21:31 UTC
Mar 12, 2026
SMS Delivery Delay for Isle of Man - Manx Telecom
Resolved - This incident has been resolved.
Mar 12, 20:05 UTC
Update - Monitoring for the issue impacting SMS intermittent delivery delay has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time.
End Time : Mar 12, 13:01 PDT
Mar 12, 20:05 UTC
Investigating - Start Time : Mar 12, 2026 - 05:50 PDT
There is a vendor incident currently impacting SMS services for Isle of Man - Manx Telecom.
Customers may experience an intermittent delivery delay at this time.
The cause of this issue is currently under investigation.
Mar 12, 13:09 UTC
Service Disruption impacting all Operations (US DataCenter Only)
Resolved - The issue has been resolved and services have returned to normal operation. We will continue monitoring the environment to ensure continued stability.
Mar 12, 07:53 UTC
Monitoring - The underlying infrastructure is now running stable and all services have been recovered. Customers should experience stable operations.
Support team is closely monitoring the infrastructure and system performance.
Mar 11, 17:03 UTC
Identified - We are currently investigating a widespread service disruption impacting all operations across platform.

Our engineering teams have identified that the issue is related to instability within the underlying infrastructure layer, which is causing intermittent failures across services. As a result, some customers may experience delayed responses, failed actions, or intermittent availability when interacting with the platform.

IMPACT
- Intermittent service errors across multiple features
- Increased response times for some requests
- Certain actions may fail or not reflect immediately

CURRENT STATUS
Our infrastructure and platform teams are actively working to stabilize the Redis layer and mitigate the impact. We are also implementing safeguards to restore normal service behavior as quickly as possible.

We will provide the next update within 30 minutes or sooner if significant progress is made.

DURATION
Start Time: 2PM UTC
Mar 11, 15:34 UTC
Scheduled Carrier Maintenance - Toll Free SMS & MMS - US & CA
Completed - The scheduled maintenance has been completed.
Mar 12, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 03:00 UTC
Scheduled - Our Carrier will be performing scheduled maintenance impacting toll-free SMS and MMS services for US and Canada.
The maintenance is scheduled to begin 11 March 2026 at 20:00 PDT and to finish 12 March 2026 at 00:00 PDT. During the maintenance window, customers may experience intermittent delay or failures impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free subscribers.
Mar 11, 21:08 UTC
Mar 11, 2026
Message delivery issue - Global outage
Resolved - A fix has been implemented and we are monitoring the traffic.
The issue is now resolved.
Mar 11, 19:33 UTC
Update - We are continuing to investigate this issue.
Mar 11, 15:25 UTC
Investigating - We are currently experiencing a global issue impacting multiple customers.
The delivery status is not getting updated and the messages continue to reflect in the submitted state.
The issue is identified and the Engineering team is actively working to resolve it as soon as possible.
Mar 11, 15:23 UTC
Scheduled Carrier Partner Maintenance - 10DLC SMS & MMS
Completed - The scheduled maintenance has been completed.
Mar 11, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 01:00 UTC
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.
The maintenance is scheduled to begin Tuesday, March 10, 2026 at 6:00 PM PT and to finish March 11, 2026 by 2:00 AM PT.
During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.
Mar 10, 20:46 UTC
Mar 10, 2026
Scheduled Carrier Maintenance - 10DLC SMS & MMS
Completed - The scheduled maintenance has been completed.
Mar 10, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 05:00 UTC
Scheduled - Our carrier partner will be performing scheduled maintenance impacting 10DLC SMS & MMS services.
The maintenance is scheduled to begin Monday, March 9, 2026 at 10:00 PM PT and to finish March 10, 2026 by 5:00 AM PT.
During the maintenance window, customers may experience minor latency impacting inbound (MO) and outbound (MT) SMS & MMS via 10DLC with subscribers.
Mar 9, 20:42 UTC
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

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