Carrier Partner Incident - 10DLC - SMS Latency
Investigating - There is a carrier-partner incident currently impacting 10DLC SMS services.
Customers may experience intermittent latency impacting inbound, outbound SMS and delivery receipts via 10DLC .
The cause of this issue is under investigation at this time.
Start Time : Sep 10, 2026 - 13:46 PDT
Sep 10, 2026 - 20:54 UTC

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Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Degraded Performance
SMS Magic REST API Operational
Salesforce API Operational
Zoho API Operational
Message Delivery Service Degraded Performance
DLR Sync with Salesforce Operational
Incoming Message Sync with Salesforce Operational
DLR sync with Zoho Operational
DLR sync with Open API Operational
Incoming sync with Zoho Operational
Incoming sync with Open API Operational
Converse Desk on SaaS Portal Operational
Incoming MMS messages processing Operational
SMS Magic Buy Portal Operational
Analytics Dashboard Operational
SMS Magic Customer Portal Operational
Incoming messages Operational
Email Service Operational
Billing & provisioning service Operational
URL Shortening & Tracking Operational
SMS Magic Website Operational
SMS Magic Australia Data Center Operational
SMS Magic REST API Operational
Salesforce API Operational
Zoho API Operational
Message Delivery Service Operational
DLR Sync with Salesforce Operational
Incoming Message Sync with Salesforce Operational
DLR sync with Zoho Operational
DLR sync with Open API Operational
Incoming sync with Zoho Operational
Incoming sync with Open API Operational
Converse Desk on SaaS Portal Operational
Incoming MMS messages processing Operational
SMS Magic Customer Portal Operational
Analytics Dashboard Operational
SMS Magic Buy Portal Operational
Incoming messages Operational
Email Service Operational
Billing & provisioning service Operational
URL Shortening & Tracking Operational
SMS Magic Europe Data Center Operational
SMS Magic REST API Operational
Salesforce API Operational
Zoho API Operational
Message Delivery Service Operational
DLR Sync with Salesforce Operational
Incoming Message Sync with Salesforce Operational
DLR sync with Zoho Operational
DLR sync with Open API Operational
Incoming sync with Zoho Operational
Incoming sync with Open API Operational
Converse Desk on SaaS Portal Operational
Incoming MMS messages processing Operational
SMS Magic Customer Portal Operational
Analytics Dashboard Operational
SMS Magic Buy Portal Operational
Incoming messages Operational
Email Service Operational
Billing & provisioning service Operational
URL Shortening & Tracking Operational
Salesforce Managed Package Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Philippines SMS - Planned maintenance affecting Globe Telecom Sep 13, 2026 19:00-21:00 UTC

Upcoming scheduled maintenance notice
Between 13-Sep-2026 19:00 UTC to 13-Sep-2026 21:00 UTC, Philippines mobile operator Globe Telecom will be performing maintenance on their SMS platform.

During this maintenance period, there may be delivery degradation for messages from and to subscribers of this operator.

If you have any questions, please contact care@screen-magic.com
Posted on Sep 10, 2026 - 12:22 UTC
System Metrics Month Week Day
SMS Magic Customer Portal Uptime
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SMS Magic REST API Uptime
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Salesforce API Uptime
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Zoho API Uptime
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Sep 11, 2026

No incidents reported today.

Sep 10, 2026

SMS Delivery Failures from Long Codes to AT&T United States
Resolved - This incident has been resolved.
Sep 10, 17:12 UTC
Update - The incident has been resolved and SMS delivery to AT&T network subscribers in the United States is operating normally.
End Time : Sep 09, 2026 - 15:50 PDT
Sep 10, 17:07 UTC
Monitoring - A recoevery is observed in SMS delivery to AT&T network subscribers in the United States and are monitoring service stability.
Sep 9, 20:43 UTC
Investigating - We have received a notification from our Provider regarding SMS Delivery Failures from Long Codes to AT&T United States
The issue is affecting only few customers and is currently under investigation. We will provide an update as more information becomes available.
Start Time : Sep 09, 2026 - 11:58 PDT
Sep 9, 19:50 UTC
Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Sep 10, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 03:00 UTC
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.
The maintenance is scheduled to begin Wednesday, Sept 9, 2026 at 8:00 PM PT and to finish Sept 10, 2026 by 12:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free for the United States and Canada.
Sep 9, 15:33 UTC

Sep 9, 2026

Carrier Partner Incident - Short Code (Route 1) - SMS Latency
Resolved - Monitoring for the issue impacting short code SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Sep 8, 20:07 PDT
Sep 9, 13:10 UTC
Investigating - There is a carrier-partner incident currently impacting short code SMS services.
Customers may experience intermittent latency impacting outbound (MT) and inbound (MO) SMS via short code
The cause of this issue is under investigation at this time.
Start Time : Sep 08, 2026 - 10:19 PDT
Sep 8, 17:31 UTC

Sep 8, 2026

Delivery Issue Italy - Poste Mobile
Resolved - This incident has been resolved.
Incident Start Time: 2026-09-08 20:08 UTC
Incident End Time: 2026-09-08 20:39 UTC
Sep 8, 21:07 UTC
Investigating - We have received a notification from our Provider regarding delivery issues in Italy - Poste Mobile
Incident Start Time: 2026-09-08 20:08 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Sep 8, 20:42 UTC
Intermittent delays for some outbound messages
Resolved - The Intermittent delays for some outbound messages has been resolved.
Sep 8, 17:05 UTC
Monitoring - A fix has been applied and significant improvement in delivery delays is observed for outbound messages.
We are monitoring to confirm the issue is fully resolved.
Sep 3, 14:04 UTC
Investigating - We have received a notification from our Provider regarding Intermittent delay observed in Oubound messages for both SMS and MMS services.
The issue is under investigation and we will provide another update as soon as more information becomes available.
Sep 3, 13:35 UTC

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

Emergency Maintenance on 5th September 2026, 8:30 AM UTC to 11:30 AM UTC - US Data Center
Completed - The scheduled maintenance has been completed.
Sep 5, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 08:30 UTC
Scheduled - Environment: **US Data Center**

Why:
We will be carrying out an emergency maintenance activity during the specified window as part of our ongoing efforts to improve message processing capacity and enhance system performance.

Impact:
During this period, message processing will be impacted. Customers will be unable to send outgoing messages, receive incoming messages, or receive delivery reports (DLRs).

Duration of this activity:
Start at: 8:30 AM UTC ​Saturday, ​5th September 2026
End at: 11:​30​ AM UTC Saturday, ​5th September 2026

Duration: ​3 Hour

Action required from Customers:
The customer should not schedule any campaigns during this window. For automated messages, they may need to resend the messages.
Aug 27, 08:46 UTC
Rescheduled Emergency Maintenance on 5th September 2026, 2:30 AM UTC to 5:30 AM UTC - EU Data Center
Completed - The scheduled maintenance has been completed.
Sep 5, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 02:30 UTC
Scheduled - Environment: **EU Data Center**

Why:
We will be carrying out an emergency maintenance activity during the specified window as part of our ongoing efforts to improve message processing capacity and enhance system performance.

Impact:
During this period, message processing will be impacted. Customers will be unable to send outgoing messages, receive incoming messages, or receive delivery reports (DLRs).

Duration of this activity:
Start at: 2:30 AM UTC ​Saturday, ​5th September 2026
End at: 5:​30​ AM UTC Saturday, ​5th September 2026

Duration: ​3 Hour

Action required from Customers:
The customer should not schedule any campaigns during this window. For automated messages, they may need to resend the messages.
Aug 27, 08:40 UTC

Sep 4, 2026

Rescheduled Emergency Maintenance on 4th September 2026, 12:30 PM UTC to 3:30 PM UTC - AUS Data Center
Completed - The scheduled maintenance has been completed.
Sep 4, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 12:30 UTC
Scheduled - Environment: **AUS Data Center**

Why:
We will be carrying out an emergency maintenance activity during the specified window as part of our ongoing efforts to improve message processing capacity and enhance system performance.

Impact:
During this period, message processing will be impacted. Customers will be unable to send outgoing messages, receive incoming messages, or receive delivery reports (DLRs).

Duration of this activity:
Start at: 12:30 PM UTC ​Friday, ​4th September 2026
End at: 3:​30​ PM UTC Friday, ​​4th September 2026

Duration: ​3 Hour

Action required from Customers:
The customer should not schedule any campaigns during this window. For automated messages, they may need to resend the messages.
Aug 27, 08:34 UTC
Scheduled Carrier Maintenance - T-Mobile and Small US Carriers - SMS & MMS
Completed - The scheduled maintenance has been completed.
Sep 4, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 03:00 UTC
Scheduled - T-Mobile and Small US Carriers will be performing scheduled maintenance impacting SMS and MMS services.
The maintenance is scheduled to begin Thursday, September 3, 2026 at 8:00 PM PT and to finish September 4, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS Services
Sep 3, 20:40 UTC

Sep 3, 2026

Scheduled Carrier Partner Maintenance - SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Sep 3, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 03:00 UTC
Scheduled - T-Mobile and Small U.S. carriers will be performing maintenance activities impacting SMS and MMS services across United States and Canada
The maintenance is scheduled to begin Tuesday, September 2, 2026 at 8:00 PM PT and finish September 3, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting both - inbound (MO) and outbound (MT) SMS and MMS services
Sep 2, 14:53 UTC

Sep 2, 2026

Emergency Carrier Maintenance - T-Mobile SMS
Completed - The scheduled maintenance has been completed.
Sep 2, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 03:00 UTC
Scheduled - T-Mobile will be performing emergency maintenance impacting SMS services.
The maintenance is scheduled to begin Tuesday, September 1, 2026 at 08:00 PM PT and to finish September 2, 2026 by 04:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via T-Mobile subscribers.
Sep 1, 13:02 UTC

Sep 1, 2026

Portal Login Degraded: Google reCAPTCHA Verification Stuck in Loop for SMS-Magic / BeConversive Portal
Resolved - Issue:
We experienced an issue where Google reCAPTCHA verification on the SMS-Magic / BeConversive portal login page was getting stuck in a loop, preventing users from completing the login process.

Impact:
Users attempting to login via the SMS-Magic / BeConversive portal encountered a continuous reCAPTCHA challenge that does not resolve. Existing authenticated sessions were not affected.

Current Status:
The issue has been resolved and services have returned to its normal operation.

Affected Data Center:
All Region (AUS, EU & US)

Duration: 2 hours
Started At: 9:30 AM UTC
Resolved At: 11:30 AM UTC
Sep 1, 04:00 UTC

Aug 31, 2026

Carrier Partner Incident - SMS Latency for Verizon users
Resolved - Incident resolved
Issue impacting SMS delivery for Verizon users has been resolved
End Time : Aug 31, 10:00 PDT
Aug 31, 17:11 UTC
Investigating - We have received a notification regarding a carrier-partner incident currently impacting SMS services.Customers may experience intermittent latency impacting outbound (MT) SMS for Verizon users.
The cause of this issue is under investigation at this time.
Start Time : Aug 31, 2026 - 09:32 PDT
Aug 31, 16:40 UTC
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Aug 31, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 03:00 UTC
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 30 August 2026 at 20:00 PDT until 31 August 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending SMS and MMS
Aug 28, 21:19 UTC

Aug 30, 2026

Philippines SMS - Planned maintenance affecting Globe Telecom
Completed - The scheduled maintenance has been completed.
Aug 30, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 19:00 UTC
Scheduled - We have been notified by our Provider partner that between 19:00 (UTC) and 21:00 (UTC) on 30-August-2026, a planned maintenance will be performed affecting Philippines Globe Telecom network.
During the maintenance window, clients may experience delivery degradation towards the Globe subscribers
Aug 28, 21:21 UTC

Aug 29, 2026

Delivery Issue United Kingdom - Lycamobile
Resolved - This incident has been resolved.
Incident Start Time: 2026-08-28 19:40 UTC
Incident End Time: 2026-08-28 20:40 UTC
Aug 29, 15:56 UTC
Investigating - We are currently observing delivery issues in United Kingdom - Lycamobile
Incident Start Time: 2026-08-28 19:40 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Aug 28, 20:50 UTC
SMS Delivery Delays and Failures to Altice United States
Resolved - The incident has been resolved and SMS delivery to Altice (CSC Wireless) network subscribers in the United States is operating normally.
End Time : Aug 28, 15:43 PDT
Aug 29, 15:56 UTC
Monitoring - We have observed a recovery in SMS delivery to Altice (CSC Wireless) network subscribers in the United States and are monitoring service stability.
Aug 28, 20:48 UTC
Investigating - We have received a notification from our provider regarding SMS delivery delays and failures to Altice network subscribers in the United States. We will provide another update as soon as more information becomes available.
Start Time : Aug 28, 09:52 PDT
Aug 28, 17:09 UTC

Aug 28, 2026

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