System Status

All Systems Operational

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In this site, you can view the real time status and metrics of our servers.

Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
SMS Magic Website Operational
90 days ago
100.0 % uptime
Today
SMS Magic Australia Data Center Operational
90 days ago
99.99 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
99.98 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
SMS Magic Europe Data Center Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
Salesforce Managed Package Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance on 1st March 2026, 02:30 AM UTC to 6:30 AM UTC - EU Data Center Mar 1, 2026 02:30-06:30 UTC

Environment: **EU Environment**

Why:
We will be carrying out an scheduled maintenance activity during the specified window as part of our ongoing efforts to improve message processing capacity and enhance system performance.

Impact:
Sending Messages, Incoming Messages, DLR services for Saas, Zoho and Salesforce Customer & Login to Customer Portal for Saas & Zoho customers would not be available.

Duration of this activity:
Start at: 2:30 AM UTC ​Sunday, ​1st March 2026.
End at: 6:30​ AM UTC Sunday, ​​1st​ March 2026.

Duration: ​4 Hours

Data Center - EU

Action required from Customers:
During this period, the customer must refrain from sending messages, scheduling campaigns, or initiating automated messages.
Posted on Feb 14, 2026 - 00:26 UTC
System Metrics Month Week Day
SMS Magic Customer Portal Uptime
Fetching
SMS Magic REST API Uptime
Fetching
Salesforce API Uptime
Fetching
Zoho API Uptime
Fetching
Feb 26, 2026
Carrier Partner Incident - AT&T 10Dlc SMS Latency
Resolved - Monitoring for the issue impacting 10DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Feb 25, 16:47 PST
Feb 26, 13:15 UTC
Investigating - Start Time : Feb 25, 2026 - 12:23 PST
We have received a notification regarding a carrier-partner incident currently impacting 10DLC SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T.
The cause of this issue is under investigation at this time.
Feb 25, 20:33 UTC
Feb 25, 2026
Carrier Partner Incident - AT&T 10DLC SMS Latency
Resolved - This incident is now resolved.
End Time : Feb 24, 14:40 PST
Feb 25, 12:54 UTC
Investigating - Start Time : Feb 24, 2026 - 12:33 PST
We have received a notification from our Provider regarding carrier-partner incident currently impacting 10DLC SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T.
The cause of this issue is under investigation at this time.
Feb 24, 20:36 UTC
Feb 24, 2026
10DLC Messaging - Elevated rate of 40011's
Resolved - This incident has been resolved.
End Time : Feb 24, 20:06 UTC
Feb 24, 20:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 24, 2026 - 19:33 UTC
Feb 24, 19:35 UTC
Investigating - Start Time : Feb 24, 2026 - 18:58 UTC
We have received a notification from our Provider regarding an issue related to elected rate of API rejections (40011) when sending outbound 10DLC messages.
Clients may experience delay in message delivery.
Feb 24, 19:11 UTC
Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS & MMS
Completed - The scheduled maintenance has been completed.
Feb 24, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 05:00 UTC
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS and MMS services.
The maintenance is scheduled to begin Monday, February 23, 2026, at 9:00 PM PT and to finish February 24, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free with these small U.S. carriers' subscribers.
Feb 23, 21:34 UTC
Feb 23, 2026
Carrier Partner Incident – SMS Latency for Outbound US Traffic (Small U.S. Carriers)
Resolved - Please be advised that the issue impacting outbound messages Small US Carriers has now been resolved.
End Time : Feb 23, 11:33 PST
Feb 23, 19:39 UTC
Investigating - Start Time : Feb 23, 2026 - 11:20 PST
We have received a notification regarding a carrier-partner incident currently impacting SMS services for US region
Customers may experience intermittent latency impacting outbound (MT) SMS via Small U.S. carriers.
The cause of this issue is under investigation at this time.
Feb 23, 19:24 UTC
Latency in Outbound Messages
Resolved - A fix has been implemented and the issue is now resolved. We will continue to monitor the results.
End Time : Feb 23, 2026 - 16:10 UTC
Feb 23, 16:56 UTC
Investigating - Start Time : Feb 23, 2026 - 15:38 UTC
We have received a notification from one of our Provider regarding latency in Outbound Messages involving both SMS and MMS
The root cause has been identified, and a fix is currently being implemented.
Feb 23, 16:10 UTC
Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
Service degradation due to Cloudflare connectivity issue.
Resolved - An incident was provided by one of our Provider regarding service degradation across multiple regions due to due to a Cloudflare connectivity issue.
A fix has been deployed and we are actively monitoring the results.
Start Time: 18:12 UTC
End Time: 18:52 UTC
Feb 20, 18:00 UTC
Carrier Partner Incident - AT&T/ T-Mobile/ Verizon SMS Delivery - US
Resolved - Start Time :Feb 19, 17:39 PST
End Time : Feb 19, 22:01 PST
There was a carrier-partner incident impacting SMS services for US.
Customers were experiencing intermittent Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts with AT&T/ T- Mobile/ Verizon.
The issue impacting SMS services for US has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time
Feb 20, 03:30 UTC
Feb 19, 2026

No incidents reported.

Feb 18, 2026
Carrier Partner Incident - {{Thumb Cellular}} Toll-Free SMS Delivery Delays
Resolved - Monitoring for the issue impacting toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time

End Time : Feb 18, 05:51 PST
Feb 18, 14:29 UTC
Update - The issue is still under investigation by the carrier partner teams..
Customers may continue to experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with Thumb cellular.
Feb 18, 13:08 UTC
Investigating - Start Time : Feb 17, 2026 - 11:40 PST
There is a carrier-partner incident currently impacting toll-free SMS services.
Customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with Thumb Cellular.
The cause of this issue is under investigation at this time.
Feb 17, 19:51 UTC
Feb 17, 2026
Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026
Incident - SMS & MMS Traffic
Resolved - Monitoring for the issue impacting SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Feb 13, 15:20 PST
Feb 14, 08:49 UTC
Investigating - Start Time : Feb 13, 2026 - 07:05 PST
There is an incident currently impacting SMS and MMS services.
Customers may experience intermittent traffic impacting inbound (MO) SMS and MMS.
The cause of this issue is under investigation at this time.
Feb 13, 15:16 UTC
Feb 13, 2026
Carrier Partner Incident - AT&T 10DLC SMS Latency
Resolved - Start Time : Feb 13, 2026 - 15:24 PST
End Time : Feb 14, 2026 - 00:35 PST
There was a carrier-partner incident impacting 10DLC SMS services.
Customers were experiencing intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T.
Monitoring for the issue impacting SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
Feb 13, 23:30 UTC
Mobile Carrier Incident - Verizon SMS Delay (US region)
Resolved - Monitoring for the issue impacting Aerialink SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Feb 12, 14:02 PST
Feb 13, 13:01 UTC
Investigating - Start Time : Feb 12, 2026 - 10:26 PST
There is a carrier-side incident currently impacting Aerialink SMS services - US region
Customers may experience intermittent delay impacting outbound (MT) SMS via with Verizon.
The cause of this issue is under investigation at this time.
Feb 12, 18:30 UTC
Feb 12, 2026
Scheduled Carrier Partner Maintenance - At&T Toll Free SMS
Completed - The scheduled maintenance has been completed.
Feb 12, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 15:00 UTC
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting AT&T toll-free SMS services.
The maintenance is scheduled to begin Thursday, February 12, 2026 at 7:00 AM PT and to finish February 12, 2026 by 8:00 AM PT. During the maintenance window, customers may experience intermittent delivery delays impacting AT&T inbound (MO) and outbound (MT) SMS messaging via toll-free.
Feb 12, 14:06 UTC
Carrier Partner Incident - AT&T 10Dlc SMS Latency
Resolved - There was a carrier-partner incident currently impacting 10DLC SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T.
The issue is resolved at this time.
Start Time : Feb 11, 17:33 PST
End Time : Feb 11, 21:41 PST
Feb 12, 01:30 UTC
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