Update - We have received an update that Meta is currently experiencing a global service outage, which is impacting WhatsApp messaging services across multiple regions. This is resulting in : Delays in sending or receiving WhatsApp messages Intermittent failures for inbound and outbound messages Delayed delivery status updates and webhook events Please note that this issue originates from Meta's infrastructure and impacts businesses globally. Our team is actively monitoring the situation and remains in close coordination with Meta for updates. We will keep you informed as soon as Meta restores services and normal message processing resumes.
Jun 12, 2026 - 16:19 UTC
Investigating - Start Time :Jun 12, 07:10 PDT We have received a notification regarding clients experiencing delivery delays and failures when sending messages from WhatsApp and Messenger platform. The engineers are working with the carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.
Jun 12, 2026 - 14:59 UTC
Resolved -
We have completed our investigation into reports of repeated Salesforce reconnections experienced by a small number of users following our recent Salesforce compatibility update.
The issue was isolated to users running older versions of our mobile application. After upgrading to the latest mobile app version, affected users have confirmed that the issue is resolved and connections remain stable.
We recommend that all users ensure they are running the latest version of the mobile application to benefit from the latest compatibility and security enhancements.
We will continue to monitor the environment closely, but no further impact is currently expected.
Jun 12, 11:58 UTC
Completed -
The scheduled maintenance has been completed.
Jun 11, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 03:00 UTC
Scheduled -
T-Mobile will be performing scheduled maintenance impacting short code (route 1 and route 2) SMS and MMS services. The maintenance is scheduled to begin Wednesday, June 10, 2026 at 8:00 PM PT and to finish June 11, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 and route 2) with T-Mobile subscribers.
Jun 10, 19:33 UTC
Resolved -
This incident has been resolved. End Time : Jun 10, 2026 - 14:00 UTC
Jun 10, 14:03 UTC
Monitoring -
A fix has been implemented and we are monitoring the results. Jun 10, 2026 - 12:59 UTC
Jun 10, 13:17 UTC
Investigating -
Start time : Jun 10, 10:30 UTC We have received a notification regarding SMS delivery degradation towards Italy Vodafone and CoopVoce networks. Clients may experience missing and delayed messages and delivery receipts for outbound messages. Our Provider is working with the carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Jun 10, 12:53 UTC
Completed -
The scheduled maintenance has been completed.
Jun 10, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 05:00 UTC
Scheduled -
Our MMS carrier partner serving Canada and the United States will be performing emergency maintenance from Wednesday, June 10, 2026, 05:00 UTC until Wednesday, June 10, 2026, 11:00 UTC.
During the maintenance window, customers may experience intermittent delays in sending and receiving MMS messages to and from mobile subscribers in Canada and the United States using long code numbers.
We will continue to monitor the maintenance and provide updates as they become available.
Jun 8, 14:18 UTC
Completed -
The scheduled maintenance has been completed.
Jun 10, 03:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 02:00 UTC
Scheduled -
Our SMS carrier partner in the United States is conducting a planned maintenance from 09 June 2026 at 19:00 PDT until 09 June 2026 at 20:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Jun 9, 17:17 UTC
Resolved -
A fix has been implemented, and we are monitoring the results.
Jun 9, 13:00 UTC
Investigating -
We are currently investigating an upstream network issue affecting SMS delivery reports within the United Kingdom.
What is happening: Delivery status reports (DLRs) are missing or delayed for a subset of UK Long Virtual Numbers (LVNs) across multiple UK mobile networks. Customer Impact: Please note that actual text message delivery is functioning, but the status updates returning to your platform may currently be missing or inaccurate. Next Steps: We are actively collaborating with our carrier partners to isolate and resolve the issue.
We will provide a follow-up update as soon as more information or a timeline for resolution becomes available.
Jun 9, 08:39 UTC
While no complete service outage is expected, message processing and delivery confirmations may be delayed intermittently throughout the maintenance period.
Jun 8, 14:06 UTC
Completed -
The scheduled maintenance has been completed.
Jun 8, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 03:00 UTC
Scheduled -
The T-Mobile network in the United States is conducting a planned maintenance from 07 June 2026 at 20:00 PDT until 08 June 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile United States handsets when sending via long codes and short codes.
Jun 5, 20:40 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 03:00 UTC
Scheduled -
The T-Mobile network in the United States is conducting a planned maintenance from 04 June 2026 at 20:00 PDT until 05 June 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Jun 4, 19:44 UTC
Resolved -
This incident has been resolved. Incident End Time: 2026-06-04 16:12 UTC
Jun 4, 17:29 UTC
Investigating -
We have received a notification from our Provider regarding delivery issues in United States - Verizon Incident Start Time: 2026-06-04 14:53 UTC Impact: A subset of traffic may experience Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts. We will update as soon as we have more information.
Jun 4, 15:45 UTC
Resolved -
The issue impacting intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1) has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jun 3, 15:55 PDT
Jun 4, 12:34 UTC
Investigating -
Start Time: Jun 03, 2026 - 10:14 PDT There is a carrier-partner incident currently impacting short code (route 1) MMS services. Customers may experience intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1). The cause of this issue is under investigation at this time.
Jun 3, 17:18 UTC
Completed -
The scheduled maintenance has been completed.
Jun 4, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 03:00 UTC
Scheduled -
Our Carrier will be performing scheduled maintenance impacting toll-free and 10DLC - SMS and MMS services for US and Canada. The maintenance is scheduled to begin Wednesday, June 3, 2026 at 8:00 PM PT and to finish June 4, 2026 by 5:00 AM PT During the maintenance window, customers may experience intermittent delay or failures impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free subscribers and 10DLC
Jun 3, 20:41 UTC
Resolved -
Monitoring for the issue impacting short code SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jun 3, 09:15 PDT
Jun 3, 16:17 UTC
Investigating -
Start Time : Jun 03, 2026 - 07:45 PDT There is a carrier-partner incident currently impacting short code SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via short code Small U.S. carriers. The cause of this issue is under investigation at this time.
Jun 3, 14:59 UTC
Resolved -
Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jun 2, 17:32 PDT
Jun 3, 12:35 UTC
Monitoring -
A fix has been implemented by upstream carrier partner teams for the issue impacting short code (route 1) SMS services.
Jun 2, 21:10 UTC
Identified -
Customers may experience widespread degradation impacting inbound (MO) and outbound (MT) SMS via short code (route 1). Our Provider team is currently working with the upstream carrier to restore the services.
Jun 2, 21:01 UTC
Investigating -
Start Time : Jun 02, 2026 - 12:54 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent degradation impacting inbound (MO) and outbound (MT) SMS via short code (route 1).
Jun 2, 20:51 UTC
Completed -
The scheduled maintenance has been completed.
Jun 3, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 03:00 UTC
Scheduled -
T-Mobile will be performing emergency maintenance impacting all sender types (route 1) SMS services. Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services. A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services. The maintenance is scheduled to begin Tuesday, June 2, 2026 at 8:00 PM PT and to finish June 3, 2026 by 4:00 AM PT. During the maintenance window, customers may experience latency impacting inbound (MO) and outbound (MT) SMS and delivery receipts.
Jun 2, 19:04 UTC
Completed -
The scheduled maintenance has been completed.
Jun 2, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 03:00 UTC
Scheduled -
A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services. The maintenance is scheduled to begin Monday, Jun 01, 2026 at 8:00 PM PT and to finish Jun 02, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO), outbound (MT) SMS messaging and delivery receipts via 10DLC.
Jun 1, 19:03 UTC
Completed -
The scheduled maintenance has been completed.
Jun 2, 06:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 02:00 UTC
Scheduled -
The Liberty network in the United States is conducting a planned maintenance from 01 June 2026 at 19:00 PDT until 01 June 2026 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Liberty United States handsets when sending via long codes and short codes.
May 29, 19:25 UTC
Resolved -
Incident resolved Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jun 1, 13:51 PDT
Jun 1, 20:53 UTC
Investigating -
Start Time : Jun 01, 2026 - 13:29 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting inbound (MO) SMS via short code (route 1). The cause of this issue is under investigation at this time.
Jun 1, 20:33 UTC
Resolved -
Incident resolved Monitoring for the issue impacting all sender types SMS services for Chicago has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 29, 18:31 PDT
Jun 1, 12:55 UTC
Investigating -
Start Time : May 29, 2026 - 11:19 PDT There is a carrier-partner incident currently impacting all sender types SMS services for Chicago. Customers may experience latency impacting inbound (MO) and outbound (MT) SMS via all sender types . The cause of this issue is under investigation at this time.
May 29, 18:23 UTC
Resolved -
End Time : May 29, 12:29 PDT Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
May 29, 19:41 UTC
Investigating -
Start Time : May 29, 2026 - 11:59 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) Small U.S. carriers. The cause of this issue is under investigation at this time.
May 29, 19:10 UTC
Resolved -
Incident resolved Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. End Time : May 28, 21:19 PDT
May 29, 12:40 UTC
Investigating -
Start Time : May 28, 2026 - 05:46 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) with Verizon. The cause of this issue is under investigation at this time.
May 28, 13:09 UTC