System Status

All Systems Operational

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In this site, you can view the real time status and metrics of our servers.

Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Operational
90 days ago
99.99 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
99.98 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
SMS Magic Website Operational
90 days ago
100.0 % uptime
Today
SMS Magic Australia Data Center Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
SMS Magic Europe Data Center Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
Salesforce Managed Package Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Carrier Maintenance - T-Mobile Short Code MMS Feb 4, 2026 05:00-08:00 UTC

T-Mobile will be performing scheduled maintenance impacting short code MMS services.
The maintenance is scheduled to begin Tuesday, February 3, 2026 at 9:00 PM PT and to finish February 4, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS via short code with T-Mobile subscribers.
Posted on Feb 03, 2026 - 21:35 UTC
Feb 3, 2026

No incidents reported today.

Feb 2, 2026
Unplanned Carrier Maintenance - Small U.S. carriers (Route 2) SMS
Resolved - This incident has been resolved.

End Time : Feb 2, 13:53 PST
Feb 2, 22:05 UTC
Investigating - Small U.S. carriers are performing an unplanned maintenance activity which is impacting (route 2) SMS services.
The maintenance has started on Monday, February 2, 2026 at 6:01 AM PT.
During the maintenance window, customers may experience intermittent latency impacting outbound (MT) SMS via (route 2) with these small U.S. carriers' subscribers.

Start Time : Feb 2, 06:13 PST
Feb 2, 14:28 UTC
Small U.S. carriers SMS Delay
Resolved - The issue impacting SMS via Small US Carriers has now been RESOLVED

End Time : Feb 2, 10:50 PST
Feb 2, 19:31 UTC
Investigating - Start Time : Feb 02, 2026 - 10:36 PST
We have received a notification from our Provider regarding a carrier-partner incident currently impacting SMS services for US region.
Customers may experience intermittent delay impacting outbound (MT) SMS via Small U.S. carriers.
The cause of this issue is under investigation at this time.
Feb 2, 18:51 UTC
Partial Degradation – Outgoing Message Delivery Failure
Resolved - Due to a temporary connectivity issue with telecom provider, outgoing messages were failing for a limited number of customer accounts across EU, US, and AUS Data Center.

The issue has now been resolved. Customers are requested to resend any messages that are failed during this period. If you continue to notice any further issues, please reach out to care@screen-magic.com

Duration:
Start Time: 2nd Feb 4:30 PM UTC
End Time: 2nd Feb 10:00 PM UTC
Feb 2, 16:30 UTC
Scheduled Carrier Maintenance - T-Mobile Toll Free SMS & MMS
Completed - The scheduled maintenance has been completed.
Feb 2, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 06:00 UTC
Scheduled - T-Mobile will be performing scheduled maintenance impacting toll-free SMS and MMS services.
The maintenance is scheduled to begin Sunday, February 1, 2026 at 10:00 PM PT and to finish February 2, 2026 by 2:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free with T-Mobile subscribers.
Jan 30, 21:53 UTC
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
Mobile Carrier Incident - AT&T 10Dlc SMS Latency
Resolved - This incident has been resolved.

End Time : Jan 29, 15:02 PST
Jan 30, 13:01 UTC
Investigating - Start Time : Jan 29, 2026 - 13:16 PST
We have received a notification regarding a carrier-side incident currently impacting 10DLC SMS services.
Customers may experience latency impacting outbound (MT) SMS via 10DLC with AT&T.
The cause of this issue is under investigation at this time.
Jan 29, 21:18 UTC
Jan 29, 2026
Vendor Incident - T-Mobile Short Code SMS Latency
Resolved - This incident has been resolved.

End Time : Jan 29, 07:09 PST
Jan 29, 15:11 UTC
Investigating - Start Time : Jan 29, 2026 - 03:28 PST
We have received a notification regarding a carrier-partner incident currently impacting short code SMS services.
Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code with T-Mobile.
The cause of this issue is under investigation at this time.
Jan 29, 13:23 UTC
Jan 28, 2026
Mobile Carrier Incident - AT&T 10DLC SMS Latency
Resolved - This incident has been resolved.

End Time : Jan 28, 13:28 PST
Jan 28, 21:31 UTC
Update - This incident has been resolved.

End Time : Jan 28, 13:28 PST
Jan 28, 21:30 UTC
Investigating - Start Time : Jan 28, 2026 - 10:08 PST

We have received a notification from our Provider regarding a carrier-side incident currently impacting 10DLC services.
Customers may experience latency via 10DLC impacting Outbound messages to end users on AT&T network.
The cause of this issue is under investigation at this time.
Jan 28, 18:45 UTC
Vendor Incident - SMS Gateway Outage – US
Resolved - This incident has been resolved.

End Time : Jan 28, 12:05 PST
Jan 28, 20:11 UTC
Investigating - Start Time : Jan 28, 2026 - 11:14 PST
We have received a notification regarding a SMS Gateway provider incident currently impacting SMS services.
Customers may experience latency impacting message delivery and Delivery Receipt (DLR) latency.
The cause of this issue is under investigation at this time.
The engineering team at the Provider end are working to restore the services and will keep us posted on the progress.
Jan 28, 19:50 UTC
Scheduled Carrier Maintenance - MMS
Completed - The scheduled maintenance has been completed.
Jan 28, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 05:00 UTC
Scheduled - Our carrier partner will be performing scheduled maintenance impacting MMS services.
The maintenance is scheduled to begin Tuesday, January 27, 2026 at 9:00 PM PT and to finish January 28, 2026 by 3:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS subscribers.
Jan 27, 21:49 UTC
Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Mobile Carrier Incident - Small U.S. carriers Short Code (Route 1) SMS Latency
Resolved - This incident has been resolved.

End Time : Jan 23, 09:25 PST
Jan 23, 17:39 UTC
Investigating - Start Time : Jan 23, 2026 - 08:48 PST
We have received a notification from our Provider regarding a carrier-side incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1)Small U.S. carriers.
The cause of this issue is under investigation at this time.
Jan 23, 17:04 UTC
10DLC SMS traffic sent to AT&T may experience increased latency.
Resolved - This incident has been resolved.

End Time : Jan 22, 23:03 UTC
Jan 23, 13:11 UTC
Investigating - Start Time : Jan 22, 19:00 UTC

Our downstream messaging partner identified latency affecting MT 10DLC traffic destined for AT&T.
The downstream partner is actively coordinating with the carrier to investigate and mitigate the issue. Additional updates will be provided as more information becomes available.
Important: This degradation only impacts 10DLC traffic toward AT&T.
Jan 22, 19:39 UTC
MMS media content towards T-Mobile destinations are displaying improperly
Resolved - This incident has been resolved.

End Time : Jan 22, 22:30 UTC
Jan 23, 12:59 UTC
Investigating - We have received a notification from our Provider regarding MMS media contents not displaying properly on T Mobile destinations.
The issue is currently under investigation.

Start Time : Jan 22, 19:43 UTC
Jan 22, 20:04 UTC
Toll-Free SMS Latency
Resolved - This incident has been resolved

End Time : Jan 22, 19:09 PST
Jan 23, 12:56 UTC
Investigating - We have received a notification from our Provider regarding an incident currently impacting toll-free SMS services.
Customers may experience latency impacting outbound (MT) SMS via toll-free numbers.
The cause of this issue is under investigation at this time.

Start Time : Jan 22, 2026 - 13:22 PST
Jan 22, 21:29 UTC
Jan 22, 2026
Scheduled Carrier Maintenance - Toll Free and Short Code SMS & MMS
Completed - The scheduled maintenance has been completed.
Jan 22, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 04:00 UTC
Scheduled - Our carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.
Also T-Mobile will be performing scheduled maintenance impacting short code SMS and MMS services.
The maintenance is scheduled to begin Wednesday, January 21, 2026 at 8:00 PM PT and to finish January 22, 2026 by 4:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging
Jan 21, 21:00 UTC
Jan 21, 2026
Emergency Carrier Maintenance - Small U.S. carriers SMS
Completed - The scheduled maintenance has been completed.
Jan 21, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 04:00 UTC
Scheduled - Small U.S. carriers will be performing emergency maintenance impacting SMS services
The maintenance is scheduled to begin Tuesday, January 20, 2026 at 8:00 PM PT and to finish January 21, 2026 by 12:00 AM PT. During the maintenance window, customers may experience minor latency impacting SMS via with these small U.S. carriers' subscribers.
Jan 20, 21:36 UTC
Jan 20, 2026

No incidents reported.

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