USA and Canada - Delivery degradation affecting SMS and MMS traffic
Monitoring - We have observed a recovery and are monitoring service stability.
Oct 19, 2026 - 20:57 UTC
Investigating - We have been notified by our supplier about SMS and MMS degradation impacting inbound/outbound messages and delivery receipts in USA and Canada
We will issue an update as soon as more information becomes available.
Oct 19, 2026 - 20:33 UTC

About This Site

In this site, you can view the real time status and metrics of our servers.

Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Degraded Performance
SMS Magic REST API Operational
Salesforce API Operational
Zoho API Operational
Message Delivery Service Degraded Performance
DLR Sync with Salesforce Operational
Incoming Message Sync with Salesforce Operational
DLR sync with Zoho Operational
DLR sync with Open API Operational
Incoming sync with Zoho Operational
Incoming sync with Open API Operational
Converse Desk on SaaS Portal Operational
Incoming MMS messages processing Operational
SMS Magic Buy Portal Operational
Analytics Dashboard Operational
SMS Magic Customer Portal Operational
Incoming messages Operational
Email Service Operational
Billing & provisioning service Operational
URL Shortening & Tracking Operational
SMS Magic Website Operational
SMS Magic Australia Data Center Operational
SMS Magic REST API Operational
Salesforce API Operational
Zoho API Operational
Message Delivery Service Operational
DLR Sync with Salesforce Operational
Incoming Message Sync with Salesforce Operational
DLR sync with Zoho Operational
DLR sync with Open API Operational
Incoming sync with Zoho Operational
Incoming sync with Open API Operational
Converse Desk on SaaS Portal Operational
Incoming MMS messages processing Operational
SMS Magic Customer Portal Operational
Analytics Dashboard Operational
SMS Magic Buy Portal Operational
Incoming messages Operational
Email Service Operational
Billing & provisioning service Operational
URL Shortening & Tracking Operational
SMS Magic Europe Data Center Operational
SMS Magic REST API Operational
Salesforce API Operational
Zoho API Operational
Message Delivery Service Operational
DLR Sync with Salesforce Operational
Incoming Message Sync with Salesforce Operational
DLR sync with Zoho Operational
DLR sync with Open API Operational
Incoming sync with Zoho Operational
Incoming sync with Open API Operational
Converse Desk on SaaS Portal Operational
Incoming MMS messages processing Operational
SMS Magic Customer Portal Operational
Analytics Dashboard Operational
SMS Magic Buy Portal Operational
Incoming messages Operational
Email Service Operational
Billing & provisioning service Operational
URL Shortening & Tracking Operational
Salesforce Managed Package Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Carrier Maintenance - SMS and MMS- Americas - Canada Oct 20, 2026 03:30-09:30 UTC

Our carrier partner will be performing scheduled maintenance impacting SMS and MMS services.
The maintenance is scheduled to begin Monday, Oct 19, 2026 at 8:30 PM PT and to finish Oct 20, 2026 by 2:30 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS
Posted on Oct 19, 2026 - 18:09 UTC

Philippines SMS - Planned maintenance affecting Globe Telecom Oct 25, 2026 19:00-21:00 UTC

Upcoming scheduled maintenance notice

Between 25th Oct 2026, 19:00 UTC to 21:00 UTC , the operator Globe Telecom will be performing maintenance on their SMS platform.

During this maintenance period, there may be SMS delivery delays to subscribers of this operator.
Posted on Oct 12, 2026 - 10:50 UTC
System Metrics Month Week Day
SMS Magic Customer Portal Uptime
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SMS Magic REST API Uptime
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Salesforce API Uptime
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Zoho API Uptime
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Oct 19, 2026

USA SMS and MMS - Planned Maintenance affecting T-Mobile operator
Completed - The scheduled maintenance has been completed.
Oct 19, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 04:00 UTC
Scheduled - Between 2026-10-19 07:00 UTC to 2026-10-19 12:00 UTC, supplier will be performing maintenance towards T-Mobile.
During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS towards T-Mobile operator.
Oct 16, 19:14 UTC

Oct 18, 2026

Philippines SMS - Planned maintenance affecting Globe Telecom
Completed - The scheduled maintenance has been completed.
Oct 18, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 19:00 UTC
Scheduled - Upcoming scheduled maintenance notice

Between 18th Oct 2026, 19:00 UTC to 21:00 UTC , the operator Globe Telecom will be performing maintenance on their SMS platform.

During this maintenance period, there may be SMS delivery delays to subscribers of this operator.
Oct 12, 10:55 UTC

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

Scheduled Carrier Partner Maintenance - United States and Canada
Completed - The scheduled maintenance has been completed.
Oct 15, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 03:00 UTC
Scheduled - A carrier partner will be performing scheduled maintenance impacting SMS and MMS services for United States and Canada.
The maintenance is scheduled to begin Wednesday, October 14, 2026 at 8:00 PM PT and to finish October 15, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging
Oct 14, 16:39 UTC

Oct 14, 2026

USA SMS – Planned Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 03:00 UTC
Scheduled - During this maintenance window, customers may experience intermittent delays when delivering SMS messages to US mobile handsets.

Potentially affected messaging traffic includes:

Long Code SMS
Short Code SMS
Toll-Free SMS

We will continue to monitor the service throughout the maintenance window and provide updates if there are any significant changes.

We appreciate your patience and understanding.
Sep 29, 13:31 UTC

Oct 13, 2026

Intermittent delays for some outbound messages
Resolved - This incident is now resolved.
Oct 13, 20:01 UTC
Investigating - We have received a notification from our Provider regarding Intermittent delay in outbound messages.
The cause of this issue is under investigation at this time.
Oct 13, 17:31 UTC
Scheduled Carrier Maintenance – US & Canada SMS/MMS
Completed - The scheduled maintenance has been completed.
Oct 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 03:00 UTC
Scheduled - We will be undergoing scheduled carrier maintenance that may impact SMS and MMS messaging services in the United States and Canada.

During this maintenance window, customers may experience intermittent delays or failures affecting SMS and MMS delivery to and from US and Canadian mobile numbers.

Potentially affected messaging traffic includes:

10DLC SMS/MMS
Long Code SMS

Both inbound (MO) and outbound (MT) messaging may be affected during the maintenance window.

If you experience delayed or failed message delivery during this period, please allow additional time for delivery and retry after the maintenance window.

We appreciate your understanding and apologize for any inconvenience caused by this scheduled maintenance.
Sep 25, 19:08 UTC
US Data Center: Delayed SMS Delivery Status Synchronization
Resolved - Summary
Customers may have experienced delays in SMS delivery status updates in the US Data Center.

Impact
SMS delivery status updates were delayed. However the SMS processing and actual message delivery continued to operate normally.

Current Status:
The issue has been resolved and services have returned to normal operation.

Affected Data Center:
US Data Center

Duration
Started: 13th Oct 2:30 PM UTC
Resolved: 14th Oct 10:10 PM UTC
Oct 13, 09:00 UTC

Oct 12, 2026

UK SMS - Delivery Degradation affecting 3uk Network
Resolved - This incident has been resolved.
Oct 12, 14:26 UTC
Update - We are continuing to investigate this issue.
Oct 12, 14:25 UTC
Investigating - Please be informed that we are currently observing SMS delivery degradation towards 3UK Network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact care@screen-magic.com
Oct 12, 10:05 UTC

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

SMS Delivery Delays to Verizon Wireless United States
Resolved - The incident has been resolved.
End Time : Oct 8, 21:21 PDT
Oct 9, 13:07 UTC
Investigating - We have received a notification from our Provider regarding SMS delivery delays to Verizon Wireless network subscribers in the United States.
The cause of this issue is under investigation at this time.
Start Time : Oct 8, 12:47 PDT
Oct 8, 20:01 UTC

Oct 8, 2026

United States SMS and MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 04:00 UTC
Scheduled - Our SMS and MMS carrier partner in the United States will be conducting planned maintenance.

During this maintenance window, customers may experience intermittent delays in SMS and MMS delivery to and from United States handsets across Short Codes, 10DLC, and Toll-Free Numbers (TFN).

We are aware of the short notice and are working with our carrier partners to provide earlier notification where possible.
Oct 6, 13:17 UTC
Scheduled Carrier Maintenance – US & Canada SMS/MMS
Completed - The scheduled maintenance has been completed.
Oct 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 03:00 UTC
Scheduled - We will be undergoing scheduled carrier maintenance that may impact SMS and MMS messaging services in the United States and Canada.

During this maintenance window, customers may experience intermittent delays or failures affecting SMS and MMS delivery to and from US and Canadian mobile numbers.

Potentially affected messaging routes include:

10DLC
Long Code
Short Code
Toll-Free

Both inbound (MO) and outbound (MT) messaging may be affected during the maintenance window.

If you experience delayed or failed message delivery during this period, please allow additional time for delivery and retry after the maintenance window.

We appreciate your understanding and apologize for any inconvenience caused by this scheduled maintenance.
Sep 25, 19:04 UTC

Oct 7, 2026

SMS/MMS Delivery Delays to AT&T Subscribers in the United States
Resolved - The incident has been resolved. SMS and MMS delivery receipts to AT&T network subscribers in the United States are now operating normally.
Oct 7, 22:35 UTC
Monitoring - We have observed a recovery in SMS and MMS delivery receipts to AT&T network subscribers in the United States and are actively monitoring service stability.

Our team will continue to monitor the situation closely. We will provide another update within 2 hours or as soon as more information becomes available.
Oct 7, 18:56 UTC
Identified - We have identified the cause of the SMS and MMS delivery delays affecting messages sent to AT&T network subscribers in the United States.

Our team is actively working to resolve the issue and restore normal message delivery. We will provide another update within 1 hour or as soon as more information becomes available.
Oct 7, 16:10 UTC
Investigating - We are investigating an issue causing delays in the delivery of SMS/MMS messages to AT&T network subscribers in the United States.

Our team is actively working to identify the cause and restore normal message delivery. We will provide another update within 1 hour or as soon as more information becomes available.
Oct 7, 15:09 UTC
MMS Outbound Messages Missing Attachments
Resolved - Customers experienced an issue where outbound MMS messages were delivered without their associated attachments across multiple carriers.

Incident Timeline:

Start: October 7, 2026, 22:55 UTC
Resolved: October 8, 2026, 02:07 UTC

Our team investigated the issue and identified the cause. A fix was implemented, after which the service was monitored to confirm that MMS attachments were being delivered as expected.

The issue was fully resolved, and the affected messaging services returned to normal operation.
Oct 7, 17:30 UTC
Delayed delivery of 10DLC SMS messages to AT&T destinations
Resolved - The incident has been resolved, and SMS and MMS delivery to and from AT&T subscribers in the United States is operating normally.

We will continue to monitor the service to ensure stability.
Oct 7, 12:44 UTC
Monitoring - We have observed a recovery in SMS delivery to AT&T subscribers in the United States and are currently monitoring service stability.

Message traffic is processing normally, and we will continue to monitor the service to ensure the recovery remains stable.

We will provide further updates as more information becomes available.
Oct 7, 10:53 UTC
Identified - Current Status:
The issue has been identified, and our downstream provider is actively working to resolve it.

Impact:
Customers may continue to experience delays or delivery failures when sending 10DLC SMS messages to AT&T subscribers in the United States. Messages may be accepted successfully but delivered later than expected.

We are continuing to monitor the situation and will provide further updates as more information becomes available.
Oct 7, 09:18 UTC
Investigating - We are investigating delays in the delivery of SMS messages sent over 10DLC long code numbers to AT&T subscribers, beginning October 6 at approximately 15:00 UTC.

Messages are being accepted successfully but may be delivered to AT&T handsets later than expected. Messages sent to subscribers on other carriers are not affected.

Our team is working with our downstream partner and AT&T to identify the cause and restore normal message processing.

We will provide further updates as more information becomes available.
Oct 6, 17:49 UTC
UK SMS Delivery Maintenance – O2 Subscribers
Completed - The scheduled maintenance has been completed.
Oct 7, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 22:00 UTC
Scheduled - On October 6, 2026, from 22:00 UTC to October 7, 2026, 01:00 UTC, scheduled maintenance will be performed on the SMS platform used by Telefonica O2 UK.

During this maintenance window, customers may experience intermittent delays in SMS delivery to and from Telefonica O2 UK subscribers.

We will continue to monitor the service throughout the maintenance window and provide updates if there are any significant changes.

We appreciate your patience and understanding.
Oct 6, 18:57 UTC

Oct 6, 2026

Partial Outage – SMS Delivery via 10DLC, Toll-Free & Short Code
Resolved - The issue has been resolved, and the service is now operational. Message traffic is processing normally.

We will continue to monitor the service to ensure stability.

We apologize for any inconvenience caused and appreciate your patience and understanding.
Oct 6, 20:44 UTC
Update - We are continuing to investigate this issue.
Oct 6, 19:14 UTC
Investigating - Issue: There is currently an incident affecting SMS services through one of our downstream providers.

Impact:
Some customers may experience message queuing and delivery failures affecting outbound (MT) SMS traffic via 10DLC, Toll-Free Numbers (TFN), and Short Codes.

Current Status:
Our team is currently investigating the issue and working to identify the cause. We will provide further updates as more information becomes available.
Oct 6, 16:53 UTC
Scheduled US SMS Maintenance – 10DLC & Long Code
Completed - The scheduled maintenance has been completed.
Oct 6, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 04:00 UTC
Scheduled - We will be undergoing scheduled carrier network maintenance that may impact SMS messaging services in the United States.

During this window, customers may experience intermittent delays affecting inbound (MO) and outbound (MT) SMS messaging via a subset of US Long Code and 10DLC numbers.

MMS messaging may also experience intermittent delivery delays for a subset of US Long Code traffic.

We appreciate your understanding during this scheduled maintenance window.
Sep 25, 14:40 UTC

Oct 5, 2026

No incidents reported.

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