10DLC Traffic Towards Tier 1 Carriers Delayed
Investigating - We have received a notification from our Provider regarding delays observed across Tier 1 carriers AT&T, T-Mobile, and Verizon due to heightened traffic volume.
Carriers report network constraints. Messages are processing but may face further delays as traffic increases.
We will provide more information as it becomes available.
Nov 03, 2026 - 16:27 UTC
United States - MMS service degradation
Identified - The issue has been identified and teams are working to resolve the situation as soon as possible. We’ll share further updates as they become available.
Nov 03, 2026 - 15:21 UTC
Investigating - We have received a notification regarding degradation observed for MMS service in the United States.
The cause of this issue is under investigation at this time and we will provide more information as it becomes available.
Nov 03, 2026 - 14:32 UTC
Delivery Delays from Long Codes to C-Spire United States
Monitoring - We have observed a recovery in delivery to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update as soon as more information becomes available.
Nov 02, 2026 - 12:37 UTC
Identified - The issue is identified and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.
Oct 28, 2026 - 13:33 UTC
Investigating - We have received a notification from our Provider regaridng customers facing delivery delays from Long Codes to C-Spire network subscribers in the United States.
We will provide another update as soon as more information becomes available.
Oct 28, 2026 - 13:17 UTC

About This Site

In this site, you can view the real time status and metrics of our servers.

Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Degraded Performance
SMS Magic REST API Operational
Salesforce API Operational
Zoho API Operational
Message Delivery Service Degraded Performance
DLR Sync with Salesforce Operational
Incoming Message Sync with Salesforce Operational
DLR sync with Zoho Operational
DLR sync with Open API Operational
Incoming sync with Zoho Operational
Incoming sync with Open API Operational
Converse Desk on SaaS Portal Operational
Incoming MMS messages processing Operational
SMS Magic Buy Portal Operational
Analytics Dashboard Operational
SMS Magic Customer Portal Operational
Incoming messages Operational
Email Service Operational
Billing & provisioning service Operational
URL Shortening & Tracking Operational
SMS Magic Website Operational
SMS Magic Australia Data Center Operational
SMS Magic REST API Operational
Salesforce API Operational
Zoho API Operational
Message Delivery Service Operational
DLR Sync with Salesforce Operational
Incoming Message Sync with Salesforce Operational
DLR sync with Zoho Operational
DLR sync with Open API Operational
Incoming sync with Zoho Operational
Incoming sync with Open API Operational
Converse Desk on SaaS Portal Operational
Incoming MMS messages processing Operational
SMS Magic Customer Portal Operational
Analytics Dashboard Operational
SMS Magic Buy Portal Operational
Incoming messages Operational
Email Service Operational
Billing & provisioning service Operational
URL Shortening & Tracking Operational
SMS Magic Europe Data Center Operational
SMS Magic REST API Operational
Salesforce API Operational
Zoho API Operational
Message Delivery Service Operational
DLR Sync with Salesforce Operational
Incoming Message Sync with Salesforce Operational
DLR sync with Zoho Operational
DLR sync with Open API Operational
Incoming sync with Zoho Operational
Incoming sync with Open API Operational
Converse Desk on SaaS Portal Operational
Incoming MMS messages processing Operational
SMS Magic Customer Portal Operational
Analytics Dashboard Operational
SMS Magic Buy Portal Operational
Incoming messages Operational
Email Service Operational
Billing & provisioning service Operational
URL Shortening & Tracking Operational
Salesforce Managed Package Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

UAE SMS - Planned Maintenance affecting Etisalat network Nov 3, 2026 18:00-19:00 UTC

Scheduled - On 3rd November 2026, between 18:00 UTC to 19:00 UTC , the supplier will be performing maintenance on their SMS platform which will affect the SMS services towards the operator Etisalat UAE.

During this maintenance period, there may be SMS delivery delays to subscribers of this operator.
Nov 03, 2026 - 12:50 UTC
System Metrics Month Week Day
SMS Magic Customer Portal Uptime
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SMS Magic REST API Uptime
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Salesforce API Uptime
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Zoho API Uptime
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Nov 3, 2026

Unresolved incidents: 10DLC Traffic Towards Tier 1 Carriers Delayed, United States - MMS service degradation.

Nov 2, 2026

Connectivity Issues - Messaging Traffic - Philippines Traffic
Resolved - This incident has been resolved
Nov 2, 12:35 UTC
Investigating - We have received a notification regarding connectivity issues observed on the Philipines network. Clients may experience intermittent connectivity issues with Philippines traffic, which could cause delays or failures for incoming and outgoing messages.
The cause of this issue is under investigation at this time.
Oct 31, 01:47 UTC
External Maintenance - United Kingdom - O2
Completed - The scheduled maintenance has been completed.
Nov 2, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 22:30 UTC
Scheduled - United Kingdom - O2 has scheduled a maintenance.
Impact: Delayed delivery/Missing delivery receipts/Late delivery receipts
Maintenance start time: 2026-11-01 22:30 UTC
Maintenance end time: 2026-11-02 06:00 UTC
Oct 30, 13:24 UTC

Nov 1, 2026

Oct 31, 2026

France SMS - Delivery degradation affecting delivery towards France networks
Resolved - This incident has been resolved.
Oct 31, 15:31 UTC
Identified - Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.
We will be sending another update as soon as we make more progress or have further information on the final resolution.
Oct 30, 18:40 UTC
Investigating - We have been notified by our suppliers about degradation affecting traffic towards France networks
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Start time : 15:14 UTC
Oct 29, 15:45 UTC

Oct 30, 2026

Oct 29, 2026

USA SMS - Maintenance affecting US Regional Interop Carriers
Completed - The scheduled maintenance has been completed.
Oct 29, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 19:30 UTC
Scheduled - Please be informed that multiple US interop carriers will be performing maintenance on their SMS platforms on 29 Oct 2026 19:30 AM UTC to 21:00 AM UTC.
During this maintenance period, there may be difficulties delivering messages from and towards subscribers of the below operator.
Impacted Carriers: ACS/Alaska, Carolina West, Cellcom, Cellsouth/cSpire, Copper Valley LRA, Cross Wireless, DISH Wireless, GCI, Inland Cellular, James Valley, Nex-Tech Wireless, Panhandle Telecommunications, Pine Belt Cellular, Pine Cellular, SouthernLINC, Union Wireless, Viaero Wireless
Oct 29, 19:29 UTC
Possible 503 Errors for Messaging Traffic in the Australia Region
Resolved - Customers in the Australia Region are no longer encountering 503 Errors for Messaging Traffic. This incident has been resolved.
Oct 29, 12:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 28, 21:24 UTC
Investigating - We have received a notification regarding issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region. We will provide an update as soon as more information becomes available.
Oct 28, 16:40 UTC
Scheduled Carrier Partner Maintenance - SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Oct 29, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 03:01 UTC
Scheduled - A carrier partner will be performing scheduled maintenance impacting SMS and MMS services for United States and Canada.
The maintenance is scheduled to begin Wednesday, October 28, 2026 at 8:00 PM PT and to finish October 29, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging for United States and Canada.
Oct 28, 21:23 UTC

Oct 28, 2026

Oct 27, 2026

USA - Delivery degradation affecting traffic towards Cellcom operator
Resolved - The incident has been resolved and delivery to Cellcom network subscribers in the United States is operating normally.
Oct 27, 21:09 UTC
Monitoring - We have observed a recovery in delivery to Cellcom network subscribers in the United States and are monitoring service stability.
Oct 27, 13:19 UTC
Investigating - We have been notified by our Provider about a degradation impacting messages to Cellcom long-code numbers.
As a result of this issue, messages and delivery receipts may be impacted.
We will issue an update as soon as more information becomes available.
Oct 26, 21:05 UTC
MMS Delivery Issues
Resolved - This incident is now resolved
Oct 27, 21:03 UTC
Monitoring - We have implemented a fix and are monitoring the results.
Oct 27, 20:51 UTC
Investigating - We have received a notification from our provider regarding an issue with MMS delivery & receipts.
The cause of this issue is under investigation at this time.
Start Time : 6:28 PM UTC
Oct 27, 19:17 UTC
SMS Delivery Receipt Delays from Long Codes to AT&T United States
Resolved - Monitoring for the issue impacting services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
Oct 27, 17:54 UTC
Investigating - We have received a notification regarding SMS delivery receipt delays from Long Codes to AT&T network subscribers in the United States.
Message delivery may succeed, but delivery receipts may be delayed. We will provide another update as soon as more information becomes available.
Oct 27, 13:18 UTC
Carrier Partner Maintenance - All Sender Types SMS and MMS - United States, Canada, & Australia
Completed - The scheduled maintenance has been completed.
Oct 27, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 08:00 UTC
Scheduled - A carrier partner will be performing emergency maintenance impacting all sender types SMS and MMS services for United States, Canada, & Australia.
The maintenance is scheduled to begin Tuesday, October 27, 2026 at 1:00 AM PT and to finish October 27, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS amd MMS messaging via all sender types for United States, Canada, & Australia.
Oct 26, 18:29 UTC

Oct 26, 2026

External Maintenance - T-Mobile United States
Completed - The scheduled maintenance has been completed.
Oct 26, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 02:00 UTC
Scheduled - T-Mobile will be performing maintenance impacting SMS and MMS services.
The maintenance is scheduled to begin Sunday, October 25, 2026 at 7:00 PM PT and to finish October 26, 2026 by 5:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS with T-Mobile subscribers.
Oct 23, 20:08 UTC

Oct 25, 2026

Philippines SMS - Planned maintenance affecting Globe Telecom
Completed - The scheduled maintenance has been completed.
Oct 25, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 19:00 UTC
Scheduled - Upcoming scheduled maintenance notice

Between 25th Oct 2026, 19:00 UTC to 21:00 UTC , the operator Globe Telecom will be performing maintenance on their SMS platform.

During this maintenance period, there may be SMS delivery delays to subscribers of this operator.
Oct 12, 10:50 UTC

Oct 24, 2026

Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Oct 24, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 04:00 UTC
Scheduled - A subset of small networks in the US are conducting a maintenance from 23 October 2026 at 21:00 PDT until 23 October 2026 at 23:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS and MMS to small US carriers handsets.
Oct 23, 20:26 UTC

Oct 23, 2026

No incidents reported.

Oct 22, 2026

Delivery Issue Denmark - Nuuday
Resolved - This incident has been resolved.
Incident Start Time: 2026-10-22 13:42 UTC
Incident End Time: 2026-10-22 14:36 UTC
Oct 22, 18:14 UTC
Investigating - We are currently observing delivery issues in Denmark - Nuuday
Incident Start Time: 2026-10-22 13:42 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Oct 22, 14:30 UTC
Delivery Issue United Kingdom - O2
Resolved - This incident has been resolved.
Oct 22, 16:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 15:33 UTC
Investigating - We are currently observing delivery issues in United Kingdom - O2.
Incident Start Time: 2026-10-22 12:28 UTC
Impact: Failed MT's/Failed MO's/Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Oct 22, 13:07 UTC
Scheduled Carrier Partner Maintenance - SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Oct 22, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 03:00 UTC
Scheduled - A carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for United States and Canada.
The maintenance is scheduled to begin Wednesday, October 21, 2026 at 8:00 PM PT and to finish October 22, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging for United States and Canada.
Oct 21, 19:46 UTC

Oct 21, 2026

USA SMS & MMS - Delivery degradation affecting towards AT&T operator
Resolved - This incident has been resolved.
Oct 21, 12:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 18:30 UTC
Investigating - We have received a notification from our Provider regarding SMS delivery degradation towards AT&T operator in USA.. We will issue an update as soon as more information becomes available.
Oct 20, 18:10 UTC
Scheduled Carrier Maintenance - T-Mobile - SMS & MMS
Completed - The scheduled maintenance has been completed.
Oct 21, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 03:00 UTC
Scheduled - T-Mobile will be performing scheduled maintenance impacting SMS and MMS services.
The maintenance is scheduled to begin Tuesday, October 20, 2026 at 8:00 PM PT and to finish October 21, 2026 by 4:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS with T-Mobile subscribers.
Oct 20, 20:07 UTC
United States MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 21:00 UTC
Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 20 October 2026 at 14:00 PDT until 20 October 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States.
Oct 20, 12:47 UTC

Oct 20, 2026

USA and Canada - Delivery degradation affecting SMS and MMS traffic
Resolved - This incident is now resolved.
Oct 20, 12:43 UTC
Monitoring - We have observed a recovery and are monitoring service stability.
Oct 19, 20:57 UTC
Investigating - We have been notified by our supplier about SMS and MMS degradation impacting inbound/outbound messages and delivery receipts in USA and Canada
We will issue an update as soon as more information becomes available.
Oct 19, 20:33 UTC
UK SMS - Delivery degradation affecting subset of UK LVNs
Resolved - The issue affecting SMS delivery to UK mobile networks through a subset of UK virtual numbers has been resolved.

We will continue to monitor service performance to ensure stability. We apologize for any inconvenience caused and appreciate your patience and understanding.
Oct 20, 12:07 UTC
Monitoring - A fix has been implemented, and we are monitoring the results to ensure service stability.
Oct 20, 11:34 UTC
Investigating - Issue Description

We are currently observing SMS delivery delays affecting a subset of UK virtual numbers. Customers sending SMS messages to UK mobile networks using the affected numbers may experience delayed delivery.

Current Status

Our team is working closely with our carrier partners to investigate the issue and restore normal service. We are actively monitoring the situation and will provide further updates as more information becomes available.

We apologize for any inconvenience caused and appreciate your patience and understanding.
Oct 20, 10:01 UTC
Scheduled Carrier Maintenance - SMS and MMS- Americas - Canada
Completed - The scheduled maintenance has been completed.
Oct 20, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 03:30 UTC
Scheduled - Our carrier partner will be performing scheduled maintenance impacting SMS and MMS services.
The maintenance is scheduled to begin Monday, Oct 19, 2026 at 8:30 PM PT and to finish Oct 20, 2026 by 2:30 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS
Oct 19, 18:09 UTC
US Data Center: Delayed Outgoing SMS Delivery
Resolved - Summary
Customers may have experienced delays in outgoing SMS delivery.

Impact
Outgoing SMS messages including one-time passcodes may have been delayed during the incident period.

Current Status:
The issue has been resolved, and services have returned to normal operation.

Impacted Region:
US Data Center

Duration
Started: 20 October 2026, 08:30 AM UTC
Resolved: 20 October 2026, 01:30 PM UTC
Oct 20, 03:00 UTC
Incident History Powered by Atlassian Statuspage