Resolved -
Incident resolved Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. End Time : May 28, 21:19 PDT
May 29, 12:40 UTC
Investigating -
Start Time : May 28, 2026 - 05:46 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) with Verizon. The cause of this issue is under investigation at this time.
May 28, 13:09 UTC
Resolved -
Incident resolved Monitoring for the issue impacting short code (route 2) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 28, 11:43 PDT
May 28, 19:29 UTC
Investigating -
Start Time : May 28, 2026 - 10:44 PDT There is a carrier-partner incident currently impacting short code (route 2) SMS services for Canada. Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via short code (route 2) with Fibernetics. The cause of this issue is under investigation at this time.
May 28, 18:27 UTC
Resolved -
The upstream carrier-partner has successfully resolved the issue affecting Verizon services. Our monitoring confirms that SMS and MMS message delivery latency has returned to normal levels. We appreciate your patience
May 27, 22:14 UTC
Investigating -
We are currently investigating an upstream carrier-partner incident affecting Verizon services.
Customers may experience intermittent latency or delivery delays when sending outbound messages to Verizon subscribers. This issue is impacting both Short Code, Long Code, and TFN routes across both SMS and MMS channels.
Our carrier partner is actively working to isolate and resolve the root cause. We are monitoring the situation closely and will provide further updates as new information becomes available.
May 27, 17:39 UTC
Completed -
The scheduled maintenance has been completed.
May 27, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 04:00 UTC
Scheduled -
Our SMS carrier partner in the United States is conducting a planned maintenance from 26 May 2026 at 21:00 PDT until 27 May 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets via subset of United States long codes and short codes.
May 26, 17:58 UTC
Completed -
The scheduled maintenance has been completed.
May 26, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 03:00 UTC
Scheduled -
The T-Mobile network in the United States is conducting a planned maintenance from 25 May 2026 at 20:00 PDT until 26 May 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
May 25, 18:48 UTC
Resolved -
This incident has been resolved. End Time : May 22, 22:41 UTC
May 25, 12:47 UTC
Investigating -
Start Time : May 22, 17:33 UTC We have received a notification from our Provider regarding MMS degradation towards T-Mobile network. Our Provider is working with the carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
May 22, 19:25 UTC
Completed -
The scheduled maintenance has been completed.
May 24, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 19:00 UTC
Scheduled -
We have been notified by our partners that between 19:00 and 21:00 (UTC) on 24-May-2026 and between 16:00 and 16:30 (UTC) on 25-May-2026, a planned maintenance will be performed affecting Philippines Globe Telecom network During the maintenance window, you may experience delivery degradation towards the Globe subscribers.
May 22, 20:59 UTC
Resolved -
Monitoring for the issue impacting short code SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 22, 13:58 PDT
May 22, 21:00 UTC
Investigating -
Start Time : May 22, 2026 - 12:13 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1)Small U.S. carriers. The cause of this issue is under investigation at this time.
May 22, 19:19 UTC
Resolved -
The issue impacting SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 22, 07:41 PDT
May 22, 15:19 UTC
Investigating -
Start Time : May 21, 2026 - 16:24 PDT There is a carrier-partner incident currently impacting toll-free SMS services. Customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free .
May 22, 12:58 UTC
Resolved -
Monitoring for the issue impacting toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 21, 15:59 PDT
May 22, 12:55 UTC
Monitoring -
Incident status: Monitoring A fix has been implemented by our carrier partner teams for the issue impacting the SMS services.
May 21, 20:58 UTC
Investigating -
Start Time : May 21, 2026 - 11:08 PDT There is a carrier-partner incident currently impacting toll-free and Long code SMS services. Customers may experience intermittent delivery delays impacting SMS via toll-free and long code with Viaero. The cause of this issue is under investigation at this time.
May 21, 18:43 UTC
Completed -
The scheduled maintenance has been completed.
May 22, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 03:01 UTC
Scheduled -
T-Mobile will be performing scheduled maintenance impacting short code (route 1&2) SMS and MMS services. The maintenance is scheduled to begin Thursday, May 21, 2026 at 8:00 PM PT and to finish May 22, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1&2) with T-Mobile subscribers.
May 21, 21:25 UTC
Resolved -
Monitoring for the issue impacting SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time: May 20, 18:37 PDT
May 21, 12:45 UTC
Investigating -
Start Time : May 20, 2026 - 12:08 PDT There is a carrier-partner incident currently impacting toll-free SMS services. Customers may experience minor delivery delays impacting SMS via toll-free with T-Mobile. The cause of this issue is under investigation at this time.
May 20, 19:37 UTC
Resolved -
Monitoring for the issue impacting 10DLC MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 21, 04:57 PDT
May 21, 12:40 UTC
Investigating -
Start Time : May 20, 2026 - 12:25 PDT There is a carrier-partner incident currently impacting 10DLC MMS services. Customers may experience intermittent latency impacting MMS via 10DLC . The cause of this issue is under investigation at this time.
May 20, 19:39 UTC
Resolved -
This incident has been resolved. End Time : May 20, 20:34 UTC
May 20, 20:39 UTC
Monitoring -
A fix has been implemented and we are monitoring the results. May 20, 19:23 UTC
May 20, 19:41 UTC
Investigating -
Start Time :May 20, 16:31 UTC We have received a notification regarding SMS delivery degradation towards SFR Network. Our Provider Partner is working with the carriers to resolve the issue and will issue an update as soon as more information becomes available
May 20, 16:50 UTC
Resolved -
Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 20, 13:05 PDT
May 20, 20:19 UTC
Investigating -
Start Time : May 20, 2026 - 11:06 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting SMS via short code (route 1) with T-Mobile. The cause of this issue is under investigation at this time.
May 20, 18:46 UTC
Completed -
The scheduled maintenance has been completed.
May 20, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 06:00 UTC
Scheduled -
Our SMS carrier partner in the United States is conducting a planned maintenance from 19 May 2026 at 23:00 PDT until 20 May 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via United States long codes.
May 19, 21:27 UTC
Completed -
The scheduled maintenance has been completed.
May 19, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 03:00 UTC
Scheduled -
The T-Mobile network in the United States is conducting a planned maintenance from 18 May 2026 at 20:00 PDT until 19 May 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
May 18, 15:16 UTC
Resolved -
Incident resolved Monitoring for the issue impacting short code (route 1) MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 18, 11:48 PDT
May 18, 18:51 UTC
Investigating -
Start Time : May 18, 2026 - 10:53 PDT There is a carrier-partner incident currently impacting short code (route 1) MMS services. Customers may experience intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1). The cause of this issue is under investigation at this time.
May 18, 18:15 UTC
Completed -
The scheduled maintenance has been completed.
May 18, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 03:00 UTC
Scheduled -
The T-Mobile network in the United States is conducting a planned maintenance from 17 May 2026 at 20:00 PDT until 18 May 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of long codes and short codes.
May 15, 20:04 UTC
Completed -
The scheduled maintenance has been completed.
May 17, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 19:00 UTC
Scheduled -
We have been notified by our partners that between 19:00 and 21:00 (UTC) on 17-May-2026, a planned maintenance will be performed affecting Philippines Globe Telecom network. During the maintenance window, you may experience delivery degradation towards the Globe subscribers.
May 15, 18:37 UTC
Resolved -
Incident resolved Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 15, 12:36 PDT
May 15, 19:52 UTC
Investigating -
Start Time : May 15, 2026 - 12:00 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1)Small U.S. carriers. The cause of this issue is under investigation at this time.
May 15, 19:33 UTC
Completed -
The scheduled maintenance has been completed.
May 15, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 05:00 UTC
Scheduled -
A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services. The maintenance is scheduled to begin Thursday, May 14, 2026 at 10:00 PM PT and to finish May 15, 2026 by 5:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.
May 14, 16:28 UTC