Emergency Maintenance on 5th September 2026, 8:30 AM UTC to 11:30 AM UTC - US Data Center
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 05, 2026 - 08:30 UTC
Scheduled - Environment: **US Data Center**

Why:
We will be carrying out an emergency maintenance activity during the specified window as part of our ongoing efforts to improve message processing capacity and enhance system performance.

Impact:
During this period, message processing will be impacted. Customers will be unable to send outgoing messages, receive incoming messages, or receive delivery reports (DLRs).

Duration of this activity:
Start at: 8:30 AM UTC ​Saturday, ​5th September 2026
End at: 11:​30​ AM UTC Saturday, ​5th September 2026

Duration: ​3 Hour

Action required from Customers:
The customer should not schedule any campaigns during this window. For automated messages, they may need to resend the messages.
Sep 5, 2026 08:30-11:30 UTC
Intermittent delays for some outbound messages
Monitoring - A fix has been applied and significant improvement in delivery delays is observed for outbound messages.
We are monitoring to confirm the issue is fully resolved.
Sep 03, 2026 - 14:04 UTC
Investigating - We have received a notification from our Provider regarding Intermittent delay observed in Oubound messages for both SMS and MMS services.
The issue is under investigation and we will provide another update as soon as more information becomes available.
Sep 03, 2026 - 13:35 UTC

About This Site

In this site, you can view the real time status and metrics of our servers.

Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Under Maintenance
90 days ago
100.0 % uptime
Today
SMS Magic REST API Under Maintenance
90 days ago
100.0 % uptime
Today
Salesforce API Under Maintenance
90 days ago
100.0 % uptime
Today
Zoho API Under Maintenance
90 days ago
100.0 % uptime
Today
Message Delivery Service Under Maintenance
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Under Maintenance
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Under Maintenance
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Under Maintenance
90 days ago
100.0 % uptime
Today
DLR sync with Open API Under Maintenance
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Under Maintenance
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Under Maintenance
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Under Maintenance
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Under Maintenance
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Under Maintenance
90 days ago
100.0 % uptime
Today
Analytics Dashboard Under Maintenance
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Under Maintenance
90 days ago
100.0 % uptime
Today
Incoming messages Under Maintenance
90 days ago
100.0 % uptime
Today
Email Service Under Maintenance
90 days ago
100.0 % uptime
Today
Billing & provisioning service Under Maintenance
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Under Maintenance
90 days ago
100.0 % uptime
Today
SMS Magic Website Operational
90 days ago
100.0 % uptime
Today
SMS Magic Australia Data Center Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
SMS Magic Europe Data Center Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
Salesforce Managed Package Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
SMS Magic Customer Portal Uptime
Fetching
SMS Magic REST API Uptime
Fetching
Salesforce API Uptime
Fetching
Zoho API Uptime
Fetching

Sep 5, 2026

Rescheduled Emergency Maintenance on 5th September 2026, 2:30 AM UTC to 5:30 AM UTC - EU Data Center
Completed - The scheduled maintenance has been completed.
Sep 5, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 02:30 UTC
Scheduled - Environment: **EU Data Center**

Why:
We will be carrying out an emergency maintenance activity during the specified window as part of our ongoing efforts to improve message processing capacity and enhance system performance.

Impact:
During this period, message processing will be impacted. Customers will be unable to send outgoing messages, receive incoming messages, or receive delivery reports (DLRs).

Duration of this activity:
Start at: 2:30 AM UTC ​Saturday, ​5th September 2026
End at: 5:​30​ AM UTC Saturday, ​5th September 2026

Duration: ​3 Hour

Action required from Customers:
The customer should not schedule any campaigns during this window. For automated messages, they may need to resend the messages.
Aug 27, 08:40 UTC

Sep 4, 2026

Rescheduled Emergency Maintenance on 4th September 2026, 12:30 PM UTC to 3:30 PM UTC - AUS Data Center
Completed - The scheduled maintenance has been completed.
Sep 4, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 12:30 UTC
Scheduled - Environment: **AUS Data Center**

Why:
We will be carrying out an emergency maintenance activity during the specified window as part of our ongoing efforts to improve message processing capacity and enhance system performance.

Impact:
During this period, message processing will be impacted. Customers will be unable to send outgoing messages, receive incoming messages, or receive delivery reports (DLRs).

Duration of this activity:
Start at: 12:30 PM UTC ​Friday, ​4th September 2026
End at: 3:​30​ PM UTC Friday, ​​4th September 2026

Duration: ​3 Hour

Action required from Customers:
The customer should not schedule any campaigns during this window. For automated messages, they may need to resend the messages.
Aug 27, 08:34 UTC
Scheduled Carrier Maintenance - T-Mobile and Small US Carriers - SMS & MMS
Completed - The scheduled maintenance has been completed.
Sep 4, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 03:00 UTC
Scheduled - T-Mobile and Small US Carriers will be performing scheduled maintenance impacting SMS and MMS services.
The maintenance is scheduled to begin Thursday, September 3, 2026 at 8:00 PM PT and to finish September 4, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS Services
Sep 3, 20:40 UTC

Sep 3, 2026

Scheduled Carrier Partner Maintenance - SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Sep 3, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 03:00 UTC
Scheduled - T-Mobile and Small U.S. carriers will be performing maintenance activities impacting SMS and MMS services across United States and Canada
The maintenance is scheduled to begin Tuesday, September 2, 2026 at 8:00 PM PT and finish September 3, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting both - inbound (MO) and outbound (MT) SMS and MMS services
Sep 2, 14:53 UTC

Sep 2, 2026

Emergency Carrier Maintenance - T-Mobile SMS
Completed - The scheduled maintenance has been completed.
Sep 2, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 03:00 UTC
Scheduled - T-Mobile will be performing emergency maintenance impacting SMS services.
The maintenance is scheduled to begin Tuesday, September 1, 2026 at 08:00 PM PT and to finish September 2, 2026 by 04:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via T-Mobile subscribers.
Sep 1, 13:02 UTC

Sep 1, 2026

Portal Login Degraded: Google reCAPTCHA Verification Stuck in Loop for SMS-Magic / BeConversive Portal
Resolved - Issue:
We experienced an issue where Google reCAPTCHA verification on the SMS-Magic / BeConversive portal login page was getting stuck in a loop, preventing users from completing the login process.

Impact:
Users attempting to login via the SMS-Magic / BeConversive portal encountered a continuous reCAPTCHA challenge that does not resolve. Existing authenticated sessions were not affected.

Current Status:
The issue has been resolved and services have returned to its normal operation.

Affected Data Center:
All Region (AUS, EU & US)

Duration: 2 hours
Started At: 9:30 AM UTC
Resolved At: 11:30 AM UTC
Sep 1, 04:00 UTC

Aug 31, 2026

Carrier Partner Incident - SMS Latency for Verizon users
Resolved - Incident resolved
Issue impacting SMS delivery for Verizon users has been resolved
End Time : Aug 31, 10:00 PDT
Aug 31, 17:11 UTC
Investigating - We have received a notification regarding a carrier-partner incident currently impacting SMS services.Customers may experience intermittent latency impacting outbound (MT) SMS for Verizon users.
The cause of this issue is under investigation at this time.
Start Time : Aug 31, 2026 - 09:32 PDT
Aug 31, 16:40 UTC
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Aug 31, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 03:00 UTC
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 30 August 2026 at 20:00 PDT until 31 August 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending SMS and MMS
Aug 28, 21:19 UTC

Aug 30, 2026

Philippines SMS - Planned maintenance affecting Globe Telecom
Completed - The scheduled maintenance has been completed.
Aug 30, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 19:00 UTC
Scheduled - We have been notified by our Provider partner that between 19:00 (UTC) and 21:00 (UTC) on 30-August-2026, a planned maintenance will be performed affecting Philippines Globe Telecom network.
During the maintenance window, clients may experience delivery degradation towards the Globe subscribers
Aug 28, 21:21 UTC

Aug 29, 2026

Delivery Issue United Kingdom - Lycamobile
Resolved - This incident has been resolved.
Incident Start Time: 2026-08-28 19:40 UTC
Incident End Time: 2026-08-28 20:40 UTC
Aug 29, 15:56 UTC
Investigating - We are currently observing delivery issues in United Kingdom - Lycamobile
Incident Start Time: 2026-08-28 19:40 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Aug 28, 20:50 UTC
SMS Delivery Delays and Failures to Altice United States
Resolved - The incident has been resolved and SMS delivery to Altice (CSC Wireless) network subscribers in the United States is operating normally.
End Time : Aug 28, 15:43 PDT
Aug 29, 15:56 UTC
Monitoring - We have observed a recovery in SMS delivery to Altice (CSC Wireless) network subscribers in the United States and are monitoring service stability.
Aug 28, 20:48 UTC
Investigating - We have received a notification from our provider regarding SMS delivery delays and failures to Altice network subscribers in the United States. We will provide another update as soon as more information becomes available.
Start Time : Aug 28, 09:52 PDT
Aug 28, 17:09 UTC

Aug 28, 2026

Aug 27, 2026

Scheduled Carrier Maintenance - USA and Canada
Completed - The scheduled maintenance has been completed.
Aug 27, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 02:00 UTC
Scheduled - Our carrier partner will be performing scheduled maintenance impacting SMS and MMS services for USA and Canada
The maintenance is scheduled to begin Wednesday, Aug 26, 2026 at 7:00 PM PT and to finish Aug 27, 2026 by 3:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS Services
Aug 26, 21:10 UTC

Aug 26, 2026

UK SMS - Emergency maintenance affecting Telefonica O2 network
Completed - The scheduled maintenance has been completed.
Aug 26, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 21:00 UTC
Scheduled - On 26th Aug 2026 between 21:00 UTC and 22:00 UTC, the operator Telefonica o2 UK will be performing a emergency maintenance on their SMS platform.
During this time, there may be potential delay in SMS delivery from and towards Telefonica o2 UK subscribers.
Aug 26, 16:30 UTC
Carrier Partner Incident - MMS Delivery Receipt Latency
Resolved - The issue impacting inbound (MO) and outbound (MT) MMS has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time.
End Time : Aug 26, 14:25 PDT
Aug 26, 21:31 UTC
Investigating - There is a carrier-partner incident currently impacting MMS services.
Customers may experience intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS
The cause of this issue is under investigation at this time.
Start Time : Aug 26, 2026 - 11:48 PDT
Aug 26, 19:01 UTC
Carrier Partner Incident - Small U.S. carriers SMS Latency
Resolved - Monitoring for the issue impacting SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
Aug 26, 18:11 UTC
Investigating - We have received a notification from our Provider regarding a carrier-partner incident currently impacting SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via Small U.S. carriers.
The cause of this issue is under investigation at this time.
Start Time : Aug 26, 2026 - 09:36 PDT
Aug 26, 16:39 UTC
MMS Delivery Delays from Long Codes to Videotron Canada
Resolved - The incident has been resolved and MMS delivery to Videotron network subscribers in Canada is operating normally.
End Time : Aug 25, 16:35 PDT
Aug 26, 12:36 UTC
Investigating - Few customers may be experiencing MMS delivery delays from Long Codes to Videotron network subscribers in Canada. We will provide an update as soon as more information becomes available.
Start Time : Aug 25, 12:58 PDT
Aug 25, 20:18 UTC
Scheduled Carrier Maintenance - Toll Free - Small U.S. carriers - SMS
Completed - The scheduled maintenance has been completed.
Aug 26, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 04:00 UTC
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting toll-free SMS services.
The maintenance is scheduled To begin Tuesday, August 25, 2026 at 9:00 PM PT and to finish by 11:00 PM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via toll-free with these small U.S. carriers' subscribers.
Aug 25, 20:08 UTC

Aug 25, 2026

Scheduled Carrier Maintenance - T-Mobile - Short Code (Route 2) - SMS & MMS
Completed - The scheduled maintenance has been completed.
Aug 25, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 03:00 UTC
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 2) SMS and MMS services.
The maintenance is scheduled to begin Monday, Aug 24, 2026, at 08:00 PM PT and to finish Aug 25, 2026, by 04:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 2) with T-Mobile subscribers.
Aug 24, 19:10 UTC

Aug 24, 2026

Spain SMS - Planned maintenance affecting Movistar
Completed - The scheduled maintenance has been completed.
Aug 24, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 21:00 UTC
Scheduled - Between 24th Aug 2026 21:00 (UTC) and 24th Aug 2026 21:30 (UTC), the operator will be performing maintenance on their platform affecting SMS towards Movistar.
During the maintenance window, clients may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.
Aug 24, 16:44 UTC
Carrier Partner Incident - Small U.S. carriers Short Code SMS Latency
Resolved - This incident has been resolved.
Aug 24, 19:03 UTC
Update - The issue impacting outbound (MT) SMS via short code Small U.S. carriers has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time.
End Time : Aug 24, 10:49 PDT
Aug 24, 17:52 UTC
Investigating - There is a carrier-partner incident currently impacting short code SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via short code Small U.S. carriers.
The cause of this issue is under investigation at this time.
Start Time : Aug 24, 2026 - 07:54 PDT
Aug 24, 14:59 UTC

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

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