System Status
Partial outage of SMS magic services: Incoming, Outgoing, and DLR ( US Datacenter )
Update - We are continuing to monitor for any further issues.
Sep 24, 13:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 13:45 UTC
Investigating - Issue:
Due to partial database connection failure Outgoing, Incoming and DLR processing was intermittent

Impact:
Customers could face delays in incoming and failure in outgoing messages.

Resolution:
The Database Connection failure has been fixed and monitoring is in place.

Data Center: US

Duration for the Outage:
Started At: 21st Sep 2021 15:34 UTC
Restored At: 23rd Sep 2021 14:30 UTC
Sep 23, 12:27 UTC

About This Site

In this site, you can view the real time status and metrics of our servers.

Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Operational
90 days ago
99.88 % uptime
Today
SMS Magic REST API Operational
90 days ago
99.64 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
99.64 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
99.64 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
99.64 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
99.64 % uptime
Today
SMS Magic Buy Portal ? Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard ? Operational
90 days ago
99.97 % uptime
Today
SMS Magic Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
SMS Magic Website ? Operational
90 days ago
100.0 % uptime
Today
SMS Magic Australia Data Center Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
SMS Magic Europe Data Center Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard ? Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance on 2nd October 2021, 9:00 AM to 10:00 AM UTC - US Users Oct 2, 09:00-10:00 UTC
Why:
Improving the high availability of one of the critical component of the messaging infrastructure.

Impact:
Sending Messages, Incoming Messages, DLR services & Login to Customer Portal for Saas & Zoho customers would not be available.

Duration of this activity:
Start at: 9:00 AM UTC Saturday, 2nd Oct 2021
End at: 10:00 AM UTC Saturday, 2nd Oct 2021

Duration: 1 hours

Data Center - US

Action Required:
Customer should not plan any campaigns. For automated messages, They may need to resend the messages from salesforce again.
Posted on Sep 15, 04:32 UTC
System Metrics Month Week Day
SMS Magic Customer Portal Uptime
Fetching
SMS Magic REST API Uptime
Fetching
Salesforce API Uptime
Fetching
Zoho API Uptime
Fetching
Past Incidents
Sep 24, 2021

Unresolved incident: Partial outage of SMS magic services: Incoming, Outgoing, and DLR ( US Datacenter ).

Sep 23, 2021
Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021
Delay in API sync and balance deduction ( US Datacenter )
Resolved - Issue:
There was an issue with the Database query which caused the Degradation of Transactional Database performance.

Impact:
Delay in API sync and for some account delay in balance update/deduction.

Resolution:
Query optimized and indexes were created .

Data Center: US

Duration for the Outage:
Started At: 09th Sep 2021 14:30 UTC
Restored At: 10th Sep 2021 07:00 UTC
Sep 15, 10:55 UTC
Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

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