System Status

All Systems Operational

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In this site, you can view the real time status and metrics of our servers.

Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Operational
90 days ago
99.98 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
99.77 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
SMS Magic Website Operational
90 days ago
100.0 % uptime
Today
SMS Magic Australia Data Center Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
SMS Magic Europe Data Center Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
Salesforce Managed Package Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

United Kingdom SMS - Planned maintenance affecting 3UK Jun 23, 2026 00:15-06:00 UTC

Upcoming scheduled maintenance notice
Between 23-June-2026 00:15 UTC and 06:00 UTC, the operator 3UK will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions or concerns regarding this maintenance event, please contact care@screen-magic.com
Posted on Jun 17, 2026 - 12:30 UTC

Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1 & Route 2) SMS & MMS Jun 23, 2026 03:00-05:00 UTC

T-Mobile will perform scheduled network maintenance that may affect SMS and MMS services via short codes (Route 2).

Impact: Customers may experience intermittent delays with both inbound (MO) and outbound (MT) messages to and from T-Mobile subscribers.

Normal service will resume immediately following the maintenance window. We appreciate your patience.
Posted on Jun 22, 2026 - 00:51 UTC

Scheduled Carrier Maintenance - T-Mobile Toll Free SMS & MMS-United States Jun 23, 2026 03:00-05:00 UTC

T-Mobile will be performing scheduled maintenance impacting toll-free SMS and MMS services in the United States
During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free with T-Mobile subscribers.
Posted on Jun 22, 2026 - 00:59 UTC

Scheduled Carrier Maintenance - Verizon Short Code (Route 2) SMS & MMS Jun 24, 2026 04:00-12:00 UTC

Verizon will be performing scheduled maintenance impacting short code (route 2) SMS and MMS services.

Maintenance Window (UTC):

Start: 24 June 2026, 04:00 UTC
End: 24 June 2026, 12:00 UTC

During the maintenance window, customers may experience intermittent delays impacting inbound (MO) and outbound (MT) SMS and MMS traffic via short code (route 2) with Verizon subscribers.
Posted on Jun 22, 2026 - 01:07 UTC

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS - United States and Canada Jun 25, 2026 03:00-07:00 UTC

Scheduled Carrier Maintenance – Toll-Free SMS & MMS (United States and Canada)

A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.

Maintenance Window (UTC):

Start: 25 June 2026, 03:00 UTC
End: 25 June 2026, 07:00 UTC

During the maintenance window, customers may experience intermittent delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free services for the United States and Canada.
Posted on Jun 22, 2026 - 01:14 UTC
System Metrics Month Week Day
SMS Magic Customer Portal Uptime
Fetching
SMS Magic REST API Uptime
Fetching
Salesforce API Uptime
Fetching
Zoho API Uptime
Fetching
Jun 22, 2026
USA SMS - Delivery receipt degradation affecting a subset of Short Codes to multiple networks
Resolved - This incident has been resolved.
End Time : Jun 22, 17:51 UTC
Jun 22, 18:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 17:21 UTC
Investigating - Start Time : Jun 22, 16:40 UTC
We have been notified about an issue impacting SMS messages from a subset of short codes to multiple networks. You may experience missing or delayed delivery receipts for a subset of short codes sending to multiple networks in the US.
We will issue an update as soon as more information becomes available.
Jun 22, 16:53 UTC
Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026
Norway SMS - Delivery degradation towards Telia Network
Resolved - This incident has been resolved.
End Time : Jun 19, 18:48 UTC
Jun 19, 18:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 19, 18:16 UTC
Investigating - Start Time : Jun 19, 14:13 UTC
We have been notified by our Provider about an SMS delivery degradation towards Telia Network Norway.
We will update as soon as more information becomes available.
Jun 19, 14:26 UTC
UK Silent Authentication - Planned maintenance affecting the Vodafone network
Completed - The scheduled maintenance has been completed.
Jun 19, 03:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 23:15 UTC
Scheduled - Upcoming scheduled maintenance notice
On 18 June 2026, between 23:15 and 03:40 UTC, our providers will perform planned maintenance on their Silent Authentication platform.

During this window, users may experience intermittent latency for Silent Authentication requests on the Vodafone network.

Please contact care@screen-magic.com if you have any questions.
Jun 18, 14:40 UTC
Jun 18, 2026
Carrier Partner Incident - Small U.S. carriers Short Code (Route 1) SMS Latency
Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Jun 18, 12:43 PDT
Jun 18, 19:45 UTC
Investigating - Start Time : Jun 18, 2026 - 12:02 PDT
There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1)Small U.S. carriers.
The cause of this issue is under investigation at this time.
Jun 18, 19:05 UTC
Carrier Partner Incident - Verizon Short Code (Route 1) MMS Intermittent Failure
Resolved - The issue impacting MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.
End Time : Jun 18, 10:11 PDT
Jun 18, 17:15 UTC
Investigating - Start Time : Jun 17, 2026 - 14:11 PDT
There is a carrier-partner incident currently impacting short code (route 1) MMS services.
Customers may experience intermittent failure impacting outbound (MT) MMS via short code (route 1) with Verizon.
The cause of this issue is under investigation at this time.
Jun 17, 21:15 UTC
United States and Canada - SMS and MMS Maintenance
Completed - The scheduled maintenance has been completed.
Jun 18, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 03:00 UTC
Scheduled - We have received a notification regarding a planned maintenance from 17 June 2026 at 20:00 PDT until 18 June 2026 at 00:00 PDT.
During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Jun 17, 19:31 UTC
Jun 17, 2026
United States SMS Carrier Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Jun 17, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 01:00 UTC
Scheduled - We have been notified of an upcoming planned network maintenance by AT&T in the United States.

Timeframe: 17 June 2026, 01:00 UTC - 17 June 2026, 09:00 UTC (Estimated duration: 8 hours)

Impact: During this window, users may experience intermittent delivery delays for SMS traffic sent to or from AT&T US handsets.

Affected Channels: This maintenance affects all messaging routes, including Long Code, Short Code, and Toll-Free numbers.

Our team will closely monitor the situation until the carrier maintenance is fully complete.
Jun 16, 11:11 UTC
Jun 16, 2026
Whatsapp Media Message Delivery Errors
Resolved - The issue affecting WhatsApp media message delivery has been resolved, and it is operating normally at this time.
Jun 16, 20:13 UTC
Monitoring - The issue affecting WhatsApp media message delivery has shown improvement. We will keep monitoring for 2 hours.
Jun 16, 18:32 UTC
Investigating - We are currently observing elevated error rates impacting the delivery of WhatsApp media messages. Customers may experience failures when sending messages containing media attachments.

Our team is actively investigating the issue and working with the relevant partners to identify the root cause and restore normal service as quickly as possible.

We will provide further updates as soon as additional information becomes available.
Jun 16, 17:26 UTC
Scheduled Carrier Maintenance - AT&T Short Code and Toll Free SMS
Completed - The scheduled maintenance has been completed.
Jun 16, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 03:00 UTC
Scheduled - AT&T will be performing scheduled maintenance impacting short code and Toll Free SMS services.
The maintenance is scheduled to begin Monday, June 15, 2026 at 8:00 PM PT and to finish June 16, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS with AT&T subscribers.
Jun 15, 17:21 UTC
Jun 15, 2026
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Jun 15, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 07:00 UTC
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 15 June 2026 at 00:00 PDT until 15 June 2026 at 04:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of long codes and short codes.
Jun 12, 21:19 UTC
Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026
Delivery Delays and Failures from WhatsApp and Messenger Platform
Resolved - We have received an update that the issue has now been resolved, and WhatsApp services are operating normally.
Jun 12, 18:08 UTC
Update - We have received an update that Meta is currently experiencing a global service outage, which is impacting WhatsApp messaging services across multiple regions.
This is resulting in :
Delays in sending or receiving WhatsApp messages
Intermittent failures for inbound and outbound messages
Delayed delivery status updates and webhook events
Please note that this issue originates from Meta's infrastructure and impacts businesses globally.
Our team is actively monitoring the situation and remains in close coordination with Meta for updates.
We will keep you informed as soon as Meta restores services and normal message processing resumes.
Jun 12, 16:19 UTC
Investigating - Start Time :Jun 12, 07:10 PDT
We have received a notification regarding clients experiencing delivery delays and failures when sending messages from WhatsApp and Messenger platform. The engineers are working with the carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.
Jun 12, 14:59 UTC
Salesforce connectivity Issue
Resolved - We have completed our investigation into reports of repeated Salesforce reconnections experienced by a small number of users following our recent Salesforce compatibility update.

The issue was isolated to users running older versions of our mobile application. After upgrading to the latest mobile app version, affected users have confirmed that the issue is resolved and connections remain stable.

We recommend that all users ensure they are running the latest version of the mobile application to benefit from the latest compatibility and security enhancements.

We will continue to monitor the environment closely, but no further impact is currently expected.
Jun 12, 11:58 UTC
Jun 11, 2026
Scheduled Carrier Maintenance - T-Mobile Short Code (Route 1 & Route 2) SMS & MMS
Completed - The scheduled maintenance has been completed.
Jun 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 03:00 UTC
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 and route 2) SMS and MMS services.
The maintenance is scheduled to begin Wednesday, June 10, 2026 at 8:00 PM PT and to finish June 11, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 and route 2) with T-Mobile subscribers.
Jun 10, 19:33 UTC
Jun 10, 2026
Italy SMS - Delivery degradation towards Italy Vodafone and CoopVoce networks
Resolved - This incident has been resolved.
End Time : Jun 10, 2026 - 14:00 UTC
Jun 10, 14:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 2026 - 12:59 UTC
Jun 10, 13:17 UTC
Investigating - Start time : Jun 10, 10:30 UTC
We have received a notification regarding SMS delivery degradation towards Italy Vodafone and CoopVoce networks. Clients may experience missing and delayed messages and delivery receipts for outbound messages.
Our Provider is working with the carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Jun 10, 12:53 UTC
Carrier Partner Maintenance: US & Canada MMS Updates
Completed - The scheduled maintenance has been completed.
Jun 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 05:00 UTC
Scheduled - Our MMS carrier partner serving Canada and the United States will be performing emergency maintenance from Wednesday, June 10, 2026, 05:00 UTC until Wednesday, June 10, 2026, 11:00 UTC.

During the maintenance window, customers may experience intermittent delays in sending and receiving MMS messages to and from mobile subscribers in Canada and the United States using long code numbers.

We will continue to monitor the maintenance and provide updates as they become available.
Jun 8, 14:18 UTC
United States SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 02:00 UTC
Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 09 June 2026 at 19:00 PDT until 09 June 2026 at 20:30 PDT.
During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Jun 9, 17:17 UTC
Jun 9, 2026
United Kingdom SMS - Missing Delivery Reports for a subset of UK LVNs
Resolved - A fix has been implemented, and we are monitoring the results.
Jun 9, 13:00 UTC
Investigating - We are currently investigating an upstream network issue affecting SMS delivery reports within the United Kingdom.

What is happening: Delivery status reports (DLRs) are missing or delayed for a subset of UK Long Virtual Numbers (LVNs) across multiple UK mobile networks.
Customer Impact: Please note that actual text message delivery is functioning, but the status updates returning to your platform may currently be missing or inaccurate.
Next Steps: We are actively collaborating with our carrier partners to isolate and resolve the issue.

We will provide a follow-up update as soon as more information or a timeline for resolution becomes available.
Jun 9, 08:39 UTC
Scheduled Carrier Network Maintenance – Tuesday, June 09, 2026
Completed - The scheduled maintenance has been completed.
Jun 9, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 04:00 UTC
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance that will impact 10DLC SMS services.

Potential Impact:
During the maintenance window, customers may experience intermittent delays affecting:

Outbound (MT) SMS delivery
Inbound (MO) SMS messages
Delivery receipts (DLRs)

While no complete service outage is expected, message processing and delivery confirmations may be delayed intermittently throughout the maintenance period.
Jun 8, 14:06 UTC
Jun 8, 2026
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Jun 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 03:00 UTC
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 07 June 2026 at 20:00 PDT until 08 June 2026 at 04:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile United States handsets when sending via long codes and short codes.
Jun 5, 20:40 UTC
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