System Status

All Systems Operational

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In this site, you can view the real time status and metrics of our servers.

Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Operational
90 days ago
99.93 % uptime
Today
SMS Magic REST API Operational
90 days ago
99.93 % uptime
Today
Salesforce API Operational
90 days ago
99.93 % uptime
Today
Zoho API Operational
90 days ago
99.93 % uptime
Today
Message Delivery Service Operational
90 days ago
99.92 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
99.93 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
99.93 % uptime
Today
DLR sync with Zoho Operational
90 days ago
99.93 % uptime
Today
DLR sync with Open API Operational
90 days ago
99.93 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
99.93 % uptime
Today
Incoming sync with Open API Operational
90 days ago
99.93 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
99.55 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
99.98 % uptime
Today
SMS Magic Website Operational
90 days ago
100.0 % uptime
Today
SMS Magic Australia Data Center Operational
90 days ago
99.99 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
99.98 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
99.98 % uptime
Today
SMS Magic Europe Data Center Operational
90 days ago
99.99 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
99.94 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
99.98 % uptime
Today
Salesforce Managed Package Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Emergency Carrier Maintenance - T-Mobile Short Code (Route 1) SMS Apr 8, 2026 02:00-12:00 UTC

T-Mobile will be performing emergency maintenance impacting short code (route 1) SMS services.
The maintenance is scheduled to begin Tuesday, April 7, 2026 at 7:00 PM PT and to finish April 8, 2026 by 5:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with T-Mobile subscribers.
Posted on Apr 07, 2026 - 20:52 UTC

Scheduled Carrier Maintenance - Verizon Toll Free SMS Apr 8, 2026 03:00-08:00 UTC

Verizon will be performing scheduled maintenance impacting toll-free SMS services.
The maintenance is scheduled to begin Tuesday, April 7, 2026 at 8:00 PM PT and to finish April 8, 2026 by 1:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via toll-free with Verizon subscribers.
Posted on Apr 07, 2026 - 19:30 UTC

Scheduled Carrier Partner Maintenance - 10DLC SMS & MMS Apr 8, 2026 03:00-10:00 UTC

A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services.
The maintenance is scheduled to begin Tuesday, April 7, 2026 at 8:00 PM PT and to finish April 8, 2026 by 3:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.
Posted on Apr 07, 2026 - 20:09 UTC
System Metrics Month Week Day
SMS Magic Customer Portal Uptime
Fetching
SMS Magic REST API Uptime
Fetching
Salesforce API Uptime
Fetching
Zoho API Uptime
Fetching
Apr 7, 2026
Global (Europe) - Degradation of multiple services
Resolved - An issue was identified affecting multiple customers in Europe.
Customers were experiencing delay impacting both - inbound (MO) and outbound (MT) messaging traffic.
Traffic was accepted but routed with delay.
The issue was duly identified and resolved.
Start (UTC): 07 April 15:00
End (UTC): 07 April 16:20
Apr 7, 15:00 UTC
Scheduled Carrier Maintenance - T-Mobile (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Apr 7, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 02:00 UTC
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code SMS services.
The maintenance is scheduled to begin Monday, April 6, 2026 at 7:00 PM PT and is expected to finish Tuesday, April 7, 2026 by 5:00 AM PT.
During this maintenance window, customers may experience minor latency impacting inbound (MO) and outbound (MT) SMS via short code with T-Mobile subscribers.
Apr 6, 19:33 UTC
Scheduled Carrier Partner Maintenance - 10DLC SMS
Completed - The scheduled maintenance has been completed.
Apr 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 04:00 UTC
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.
The maintenance is scheduled to begin Monday, April 6, 2026 at 9:00 PM PT and to finish April 7, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent connections impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.
Apr 6, 20:22 UTC
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026
Emergency Carrier Maintenance - T-Mobile Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Apr 2, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 02:00 UTC
Scheduled - T-Mobile will be performing emergency maintenance impacting short code (route 1) SMS services.
The maintenance is scheduled to begin Wednesday, April 1, 2026 at 7:00 PM PT and to finish April 2, 2026 by 5:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with T-Mobile subscribers.
Apr 1, 17:07 UTC
Scheduled Carrier Maintenance - T-Mobile - Short Code and 10DLC SMS
Completed - The scheduled maintenance has been completed.
Apr 2, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 01:00 UTC
Scheduled - T-Mobile will be performing emergency maintenance impacting short code (route 2) SMS services.
The maintenance is scheduled to begin Wednesday, April 1, 2026 at 6:00 PM PT and to finish April 2, 2026 by 4:00 AM PT.
During the maintenance window, customers may experience latency impacting inbound (MO) and outbound (MT) SMS via short code and 10DLC (route 1) with T-Mobile subscribers.
Apr 1, 20:15 UTC
Scheduled Carrier Maintenance - Small U.S. carriers Toll Free SMS & Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Apr 2, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 04:00 UTC
Scheduled - Small U.S. carriers will be performing scheduled maintenance impacting short code (route 1) SMS services.
The maintenance is scheduled to begin Wednesday, April 1, 2026 at 9:00 PM PT and to finish April 2, 2026 by 3:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) and toll-free with these small U.S. carriers' subscribers.
Apr 1, 21:21 UTC
Scheduled Carrier Partner Maintenance - Toll Free SMS
Completed - The scheduled maintenance has been completed.
Apr 2, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 03:00 UTC
Scheduled - A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS services.
The maintenance is scheduled to begin Wednesday, April 1, 2026 at 8:00 PM PT and to finish April 2, 2026 by 12:00 AM PT.
During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS messaging via toll-free.
Apr 1, 18:17 UTC
Apr 1, 2026
Scheduled Carrier Maintenance - Singapore - MobileOne All Sender Types SMS
Completed - The scheduled maintenance has been completed.
Apr 1, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 18:00 UTC
Scheduled - MobileOne carrier will be performing scheduled maintenance impacting all sender types SMS services for Singapore.
The maintenance is scheduled to begin Wednesday, April 1, 2026 at 06:00 PM UTC and to finish April 1, 2026 by 9:00 PM UTC.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via all sender types with Singapore - MobileOne subscribers.
Mar 31, 20:53 UTC
Scheduled Carrier Partner Maintenance -10DLC SMS
Completed - The scheduled maintenance has been completed.
Apr 1, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 05:00 UTC
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.
The maintenance is scheduled to begin Tuesday, March 31, 2026 at 10:00 PM PT and to finish April 1, 2026 by 5:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.
Mar 31, 19:32 UTC
Scheduled Carrier Maintenance - Verizon Toll Free SMS
Completed - The scheduled maintenance has been completed.
Apr 1, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 04:00 UTC
Scheduled - Verizon will be performing scheduled maintenance impacting toll-free SMS services.
The maintenance is scheduled to begin Tuesday, March 31, 2026 at 9:00 PM PT and to finish April 1, 2026 by 3:00 AM PT.
During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with Verizon subscribers.
Mar 31, 19:00 UTC
Mar 31, 2026
Vendor Incident - SMS Gateway Outage – US
Resolved - The issue impacting SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time.
End Time : 09:29 PDT
Mar 31, 16:51 UTC
Investigating - Start Time : 08:33 PDT
There is a SMS Gateway provider incident currently impacting SMS services.
Customers may experience latency impacting SMS outgoing(MT) ,incoming(MO) & Delivery Receipts.
The cause of this issue is under investigation at this time.
We are working with our gateway provider to restore the services and will keep you posted on the progress.
Mar 31, 16:14 UTC
Scheduled Carrier Maintenance - T-Mobile Short Code SMS & MMS
Completed - The scheduled maintenance has been completed.
Mar 31, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 02:00 UTC
Scheduled - T-Mobile will be performing scheduled maintenance impacting short code (route 1 & route 2) SMS and MMS services.
The maintenance is scheduled to begin Monday, March 30, 2026 at 7:00 PM PT and to finish March 31, 2026 by 5:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS via short code (route 1 & route 2) with T-Mobile subscribers.
Mar 30, 19:27 UTC
Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026
Scheduled Carrier Maintenance - Verizon Toll Free SMS
Completed - The scheduled maintenance has been completed.
Mar 27, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 03:00 UTC
Scheduled - Verizon will be performing scheduled maintenance impacting toll-free SMS services.
The maintenance is scheduled to begin March 26, 2026 at 8:00 PM PT and to finish March 27, 2026 by 00:00 AM PT.
During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with Verizon subscribers.
Mar 26, 20:33 UTC
Mar 26, 2026

No incidents reported.

Mar 25, 2026
Carrier Partner Incident - T-Mobile Toll-Free MMS Delivery Delays
Resolved - Monitoring for the issue impacting Aerialink toll-free MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Mar 25, 12:52 PDT
Mar 25, 19:56 UTC
Investigating - Start Time : Mar 25, 2026 - 09:39 PDT
There is a carrier-partner incident currently impacting toll-free MMS services.
Customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) MMS via toll-free with T-Mobile.
The cause of this issue is under investigation at this time.
Mar 25, 16:52 UTC
Mar 24, 2026
Scheduled Carrier Maintenance - SaskTel Wireless Canada Toll Free SMS
Completed - The scheduled maintenance has been completed.
Mar 24, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 06:00 UTC
Scheduled - SaskTel Wireless will be performing scheduled maintenance impacting toll-free SMS services for Canada.
The maintenance is scheduled to begin Monday, March 23, 2026 at 11:00 PM PT and to finish March 24, 2026 by 5:00 AM PT.
During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free with SaskTel Wireless subscribers.
Mar 23, 20:52 UTC
Incorrect Monthly Usage Reports (US DATA CENTER)
Resolved - All reports have been regenerated and sent.
Mar 24, 09:20 UTC
Identified - SUMMARY
We identified an issue where incorrect monthly usage emails were sent to a majority of payee customers in the USA environment. The February usage report sent on March 7 contained incorrect credit counts due to a system glitch in the report generation process.

IMPACT
Customers who received the February usage email may have seen incorrect credit usage totals in their report. This issue affected email reports only and did not impact actual billing, account balances, or platform usage data.

CURRENT STATUS
We are currently regenerating the February usage reports with corrected data. Customers are advised to disregard the previous February usage email received earlier and refer to the corrected report once received.
Mar 24, 05:24 UTC
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