System Status

All Systems Operational

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In this site, you can view the real time status and metrics of our servers.

Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Operational
90 days ago
99.99 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
99.91 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
SMS Magic Website Operational
90 days ago
100.0 % uptime
Today
SMS Magic Australia Data Center Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
SMS Magic Europe Data Center Operational
90 days ago
100.0 % uptime
Today
SMS Magic REST API Operational
90 days ago
100.0 % uptime
Today
Salesforce API Operational
90 days ago
100.0 % uptime
Today
Zoho API Operational
90 days ago
100.0 % uptime
Today
Message Delivery Service Operational
90 days ago
100.0 % uptime
Today
DLR Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
Incoming Message Sync with Salesforce Operational
90 days ago
100.0 % uptime
Today
DLR sync with Zoho Operational
90 days ago
100.0 % uptime
Today
DLR sync with Open API Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Zoho Operational
90 days ago
100.0 % uptime
Today
Incoming sync with Open API Operational
90 days ago
100.0 % uptime
Today
Converse Desk on SaaS Portal Operational
90 days ago
100.0 % uptime
Today
Incoming MMS messages processing Operational
90 days ago
100.0 % uptime
Today
SMS Magic Customer Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
SMS Magic Buy Portal Operational
90 days ago
100.0 % uptime
Today
Incoming messages Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
Billing & provisioning service Operational
90 days ago
100.0 % uptime
Today
URL Shortening & Tracking Operational
90 days ago
100.0 % uptime
Today
Salesforce Managed Package Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
SMS Magic Customer Portal Uptime
Fetching
SMS Magic REST API Uptime
Fetching
Salesforce API Uptime
Fetching
Zoho API Uptime
Fetching

Aug 12, 2026

Elevated DNS resolution failures on customer domains
Resolved - Our DNS provider has restored the hosted DNS service, and we have verified that registered domain names are resolving normally again. Links and QR codes on these domains are working. If a specific domain still does not open for you, it is most likely due to lingering DNS cache and should clear typically within an hour, and in rare cases up to a few hours, depending on your network's DNS provider.
Aug 12, 23:26 UTC
Monitoring - Our DNS provider has begun restoring service. Registered domain names are progressively starting to resolve again. Because DNS answers are cached across the internet, individual domains can take up to an hour after restoration to work for all visitors. We are verifying recovery across affected domains and will confirm full resolution here.
Aug 11, 19:58 UTC
Investigating - We have identified elevated DNS resolution failures affecting a large portion of domains purchased. Affected domains, and any short links on them, may not resolve for visitors during this time.

The issue originates with a third-party DNS hosting provider. They have identified the cause and are working on a fix. We will post an update as soon as we have more information.
Aug 11, 19:04 UTC
United States SMS Carrier Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Aug 12, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 03:00 UTC
Scheduled - The AT&T network in the United States is conducting a planned maintenance from 11 August 2026 at 20:00 PDT until 12 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via long codes and short codes.
Aug 11, 12:53 UTC

Aug 11, 2026

Delivery Issue France - Lebara
Resolved - This incident has been resolved.
End Time : 2026-08-11 15:48 UTC
Aug 11, 16:32 UTC
Investigating - We are currently observing delivery issues in France - Lebara
Incident Start Time: 2026-08-11 12:32 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Aug 11, 13:20 UTC

Aug 10, 2026

Scheduled Carrier Partner Maintenance - 10DLC MMS
Completed - The scheduled maintenance has been completed.
Aug 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 04:00 UTC
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC MMS services.
The maintenance is scheduled to begin Sunday, August 9, 2026 at 9:00 PM PT and to finish August 10, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS messaging via 10DLC.
Aug 7, 21:28 UTC

Aug 9, 2026

United States SMS Carrier Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Aug 9, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 19:00 UTC
Scheduled - The AT&T network in the United States is conducting a maintenance from 07 August 2026 at 14:00 PDT until 09 August 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via long codes and short codes.
Aug 7, 14:23 UTC

Aug 8, 2026

No incidents reported.

Aug 7, 2026

Carrier Partner Incident - Short Code - SMS Latency
Resolved - The issue is resolved at this time.
Aug 7, 17:52 UTC
Investigating - There is a carrier-partner incident currently impacting short code SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via short code with Small US Carrier, Verizon and T-Mobile subscribers
The cause of this issue is under investigation at this time.
Start Time : Aug 07, 2026 - 09:55 PDT
Aug 7, 17:19 UTC
Carrier Maintenance - T-Mobile SMS
Completed - The scheduled maintenance has been completed.
Aug 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 02:30 UTC
Scheduled - T-Mobile will be performing scheduled maintenance impacting SMS services.
The maintenance is scheduled to begin Thursday, August 6, 2026 at 7:30 PM PT and to finish August 7, 2026 by 4:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS with T-Mobile subscribers.
Aug 6, 18:05 UTC
Delay in Incoming SMS – US Data Center
Resolved - Issue:
Delays in incoming SMS processing in US Data Center.

Impact:
Some customers may have experienced delays in receiving incoming SMS.

Current Status:
The issue has been resolved and services have returned to normal operation.

Duration: 3 hours
Started At: 2026-08-07, 3:00 PM UTC
Resolved At: 026-08-07, 6:00 PM UTC
Aug 7, 09:30 UTC
UK SMS - Planned maintenance affecting Virgin Media O2
Completed - The scheduled maintenance has been completed.
Aug 7, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 22:00 UTC
Scheduled - Upcoming scheduled maintenance notice
Between 06-08-2026 22:00 UTC and 07-08-2026 03:00 UTC, UK Mobile operator Virgin Media O2 (Telefonica UK Ltd) will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

If you have any questions, please contact care@screen-magic.com
Aug 6, 15:28 UTC

Aug 6, 2026

France SMS - Delivery degradation affecting Lycamobile Network
Resolved - The incident is resolved
End Time : Aug 6, 16:35 UTC
Aug 6, 16:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 6, 16:18 UTC
Investigating - We have received a notification from our Provider regarding SMS delivery degradation observed towards Lycamobile network. Clients may experience missing and delayed messages and delivery receipts for outbound messages.
We will issue an update as soon as more information becomes available.
Start Time : Aug 5, 15:24 UTC
Aug 5, 15:46 UTC
Carrier Maintenance - T-Mobile - SMS
Completed - The scheduled maintenance has been completed.
Aug 6, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 02:30 UTC
Scheduled - T-Mobile will be performing scheduled maintenance impacting SMS services.
The maintenance is scheduled to begin Wednesday, August 5, 2026 at 7:30 PM PT and to finish August 6, 2026 by 4:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS with T-Mobile subscribers.
Aug 5, 13:17 UTC

Aug 5, 2026

USA SMS - Delivery Degradation affecting US Short code
Resolved - This incident has been resolved.
End Time : Aug 5, 18:13 UTC
Aug 5, 18:20 UTC
Investigating - We have received a notification regarding delivery degradation on US Short code routes affecting SMS traffic
The issue is currently under investigation and we will post an update as soon as more information becomes available.
Start Time : Aug 5, 15:44 UTC
Aug 5, 16:21 UTC
Scheduled Carrier Partner Maintenance - 10DLC MMS
Completed - The scheduled maintenance has been completed.
Aug 5, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 04:00 UTC
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC MMS services.
The maintenance is scheduled to begin Tuesday, August 4, 2026 at 9:00 PM PT and to finish August 5, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS messaging via 10DLC.
Aug 4, 18:46 UTC

Aug 4, 2026

Carrier Partner Incident - Toll-Free - SMS Delivery - Latency - Bell Canada
Resolved - This incident has been resolved.
Aug 4, 12:52 UTC
Update - Monitoring for the issue impacting toll-free SMS services for Canada has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Aug 3, 18:12 PDT
Aug 4, 12:52 UTC
Investigating - There is a carrier-partner incident currently impacting toll-free SMS services.
Customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free to Bell Canada subscribers.
The cause of this issue is under investigation at this time.
Start Time : Aug 03, 2026 - 13:35 PDT
Aug 3, 20:38 UTC
Emergency Carrier Maintenance - T-Mobile Short Code (Route 1) SMS
Completed - The scheduled maintenance has been completed.
Aug 4, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 03:00 UTC
Scheduled - T-Mobile will be performing emergency maintenance impacting short code SMS services.
The maintenance is scheduled to begin Monday, August 3, 2026, at 8:00 PM PT and to finish Tuesday, August 4, 2026, by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code with T-Mobile subscribers.
Aug 3, 15:35 UTC
Scheduled Carrier Partner Maintenance -10DLC - SMS
Completed - The scheduled maintenance has been completed.
Aug 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 04:00 UTC
Scheduled - A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services.
The maintenance is scheduled to begin Monday, Aug 03, 2026 at 9:00 PM PT and to finish Aug 04, 2026 by 3:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.
Aug 3, 18:47 UTC
UK SMS - Planned maintenance affecting Virgin Media O2
Completed - The scheduled maintenance has been completed.
Aug 4, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 20:30 UTC
Scheduled - Between 03-08-2026 20:30 UTC to 05:00 UTC, UK Mobile operator Virgin Media O2 will be performing maintenance on their SMS platform.
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Aug 3, 18:52 UTC

Aug 3, 2026

Aug 2, 2026

Philippines SMS - Planned maintenance affecting Globe Telecom
Completed - The scheduled maintenance has been completed.
Aug 2, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 19:00 UTC
Scheduled - We have been notified by our partners that between 19:00 (UTC) and 21:00 (UTC) on 02-August-2026, a planned maintenance will be performed affecting Philippines Globe Telecom network.
During the maintenance window, clients may experience delivery degradation towards the Globe subscribers.
Jul 31, 12:56 UTC

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Carrier Partner Incident - Short Code (Route 1) - MMS - Latency
Resolved - The issue impacting MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time.
End Time : Jul 31, 07:04 PDT
Jul 31, 14:48 UTC
Investigating - There is a carrier-partner incident currently impacting short code (route 1) MMS services.
Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS messaging via short code (route 1).
The cause of this issue is under investigation at this time.
Start Time : Jul 31, 2026 - 06:13 PDT
Jul 31, 13:20 UTC

Jul 30, 2026

Scheduled Carrier Partner Maintenance - Toll Free SMS & MMS and AT&T - United States and Canada
Completed - The scheduled maintenance has been completed.
Jul 30, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 03:00 UTC
Scheduled - A toll-free carrier and short code carrier partner will be performing scheduled maintenance impacting SMS and MMS services for United States and Canada
The maintenance is scheduled to begin Wednesday, July 29, 2026 at 8:00 PM PT and to finish July 30, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free and AT&T for United States and Canada.
Jul 29, 18:16 UTC

Jul 29, 2026

Carrier Partner Incident - Short Code - MMS Delivery Receipt - Latency
Resolved - Carrier confirmed that this issue has been resolved, DLR's functionality back to normal for MMS
End Time : Jul 29, 13:43 PDT
Jul 29, 20:50 UTC
Investigating - There is a carrier-partner incident currently impacting short code MMS services.
Customers may experience intermittent MMS delivery receipt latency via short code (route 1).
The cause of this issue is under investigation at this time.
Start Time : Jul 29, 2026 - 12:00 PDT
Jul 29, 19:05 UTC
Delay in Message Status Synchronization on Converse Desk - US Region
Resolved - The issue has been resolved and services have returned to normal operation. We will continue monitoring the environment to ensure continued stability.
Jul 29, 18:17 UTC
Monitoring - The issue has been fixed. Our team is continuing to monitor.
Jul 29, 06:36 UTC
Identified - Issue:
Message delivery status is not reflecting correctly in converse desk.

Impact:
During this period, some customers may observe messages remaining in the Queued state on Converse Desk. This is a status synchronization issue only and does not impact the actual delivery of messages to recipients.

Current Status:
Our engineering team is actively investigating the issue.

Temporary Workaround:
Message delivery status are being synchronized correctly in SMS History. Customers can verify the latest delivery status from SMS History until the issue on Converse Desk is resolved.

Duration of Degradation:
Started At: 3:45 PM UTC
Jul 28, 19:18 UTC
Carrier Partner Incident - SMS & MMS - International Messaging
Resolved - Monitoring for the issue impacting all sender types SMS and MMS services for international countries has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Jul 29, 09:53 PDT
Jul 29, 17:06 UTC
Investigating - There is a carrier-partner incident currently impacting all sender types SMS and MMS services for international countries.
Customers may experience intermittent message failures impacting inbound (MO) and outbound (MT) SMS and MMS via all sender types for international countries.
The cause of this issue is under investigation at this time.
Start Time : Jul 29, 2026 - 09:38 PDT
Jul 29, 16:49 UTC
United States SMS Carrier Maintenance - Verizon
Completed - The scheduled maintenance has been completed.
Jul 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 03:00 UTC
Scheduled - The Verizon network in the United States is conducting a planned maintenance from 27 July 2026 at 20:00 PDT until 29 July 2026 at 03:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Jul 27, 19:11 UTC
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Jul 29, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 03:00 UTC
Scheduled - A subset of small networks in the US will be conducting planned maintenance impacting SMS services.
The maintenance is scheduled to begin Tuesday, July 28, 2026, at 08:00 PM PT and to finish Tuesday, July 28, 2026, by 10:00 PM PT. During the maintenance window, customers may experience intermittent delays impacting inbound (MO) and outbound (MT) SMS delivery to subscribers on small US carrier networks.
Jul 28, 14:36 UTC
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