Delay in API sync and balance deduction ( US Datacenter )

Incident Report for SMS Magic

Resolved

Issue:
There was an issue with the Database query which caused the Degradation of Transactional Database performance.

Impact:
Delay in API sync and for some account delay in balance update/deduction.

Resolution:
Query optimized and indexes were created .

Data Center: US

Duration for the Outage:
Started At: 09th Sep 2021 14:30 UTC
Restored At: 10th Sep 2021 07:00 UTC

Posted Sep 15, 2021 - 10:55 UTC

This incident affected: SMS Magic US Data Center (Salesforce API).