Delay in API sync and balance deduction ( US Datacenter )
Incident Report for SMS Magic
There was an issue with the Database query which caused the Degradation of Transactional Database performance.

Delay in API sync and for some account delay in balance update/deduction.

Query optimized and indexes were created .

Data Center: US

Duration for the Outage:
Started At: 09th Sep 2021 14:30 UTC
Restored At: 10th Sep 2021 07:00 UTC
Posted Sep 15, 2021 - 10:55 UTC
This incident affected: SMS Magic US Data Center (Salesforce API).