Delay in delivery status sync

Incident Report for SMS Magic

Resolved

Issue:
High usage of disk space on a cloud server.

Impact:
We observed a delay in syncing of delivery status with salesforce for 30 minutes, it’s because of a disk storage issue on one of the servers where the sync delivery service was running.

Resolution:
We have remediated this by freeing up space. We have set up the alerts and planning to set up the auto archival scripts on the respective server.

Duration for the Outage:
Started At: 2021-02-03 10:15 UTC
Restored At: 2021-02-04 09:15 UTC

Posted Mar 16, 2021 - 13:50 UTC

This incident affected: SMS Magic US Data Center (DLR Sync with Salesforce, Incoming Message Sync with Salesforce).