Send message service was impacted due to downgrade of downstream SMS Provider performance
Incident Report for SMS Magic
One of our SMS Provider in US has faced issue of downgrade of their services, due to which messages were delayed.

Few messages were failed for some accounts

Start Time: Apr 28, 12:00 AM IST
End Time: Apr 28, 06:00 AM IST
Posted Apr 28, 2020 - 10:05 UTC
This incident affected: SMS Magic - Messaging Platform (SMS Magic REST API, Salesforce API, Zoho API, Message Delivery Service).