Carrier Partner Incident - Toll-Free - SMS Delivery - Latency - Bell Canada

Incident Report for SMS Magic

Resolved

This incident has been resolved.

Posted Aug 04, 2026 - 12:52 UTC

Update

Monitoring for the issue impacting toll-free SMS services for Canada has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Aug 3, 18:12 PDT

Posted Aug 04, 2026 - 12:52 UTC

Investigating

There is a carrier-partner incident currently impacting toll-free SMS services.
Customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free to Bell Canada subscribers.
The cause of this issue is under investigation at this time.
Start Time : Aug 03, 2026 - 13:35 PDT

Posted Aug 03, 2026 - 20:38 UTC

This incident affected: SMS Magic US Data Center (Message Delivery Service).