Analytics Data was not visible on the Customer Portal Dashboard from 19th to 23rd January 2023 (US Datacenter)

Incident Report for SMS Magic

Resolved

Issue:
There was a problem with one of the services serving dashboards.

Impact:
The data relevant to the outage period was not visible on the Analytics Dashboard.

Resolution:
The service has been restored and all the data is visible on the Analytics Dashboard now. Also, necessary monitoring has been implemented.

Data Center - US

Duration of the Outage
Started At: 2023-01-19 23:35 UTC
Restored At: 2023-01-23 16:00 UTC

Posted Jan 25, 2023 - 06:44 UTC

This incident affected: SMS Magic US Data Center (Analytics Dashboard).