Carrier Partner Incident - SMS Latency

Incident Report for SMS Magic

Resolved

Incident resolved
Monitoring for the issue impacting all sender types SMS services for Chicago has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : May 29, 18:31 PDT

Posted Jun 01, 2026 - 12:55 UTC

Investigating

Start Time : May 29, 2026 - 11:19 PDT
There is a carrier-partner incident currently impacting all sender types SMS services for Chicago.
Customers may experience latency impacting inbound (MO) and outbound (MT) SMS via all sender types .
The cause of this issue is under investigation at this time.

Posted May 29, 2026 - 18:23 UTC

This incident affected: SMS Magic US Data Center (Message Delivery Service).