Carrier Partner Incident - Verizon Short Code (Route 1) SMS Latency

Incident Report for SMS Magic

Resolved

Incident resolved
Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.
End Time : May 28, 21:19 PDT

Posted May 29, 2026 - 12:40 UTC

Investigating

Start Time : May 28, 2026 - 05:46 PDT
There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) with Verizon. The cause of this issue is under investigation at this time.

Posted May 28, 2026 - 13:09 UTC

This incident affected: SMS Magic US Data Center (Message Delivery Service).