10DLC Messaging - Elevated rate of 40011's

Incident Report for SMS Magic

Resolved

This incident has been resolved.
End Time : Feb 24, 20:06 UTC
Posted Feb 24, 2026 - 20:20 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Feb 24, 2026 - 19:33 UTC
Posted Feb 24, 2026 - 19:35 UTC

Investigating

Start Time : Feb 24, 2026 - 18:58 UTC
We have received a notification from our Provider regarding an issue related to elected rate of API rejections (40011) when sending outbound 10DLC messages.
Clients may experience delay in message delivery.
Posted Feb 24, 2026 - 19:11 UTC
This incident affected: SMS Magic US Data Center (Message Delivery Service).
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