Issue: Owing to a misconfiguration in auto-recharge service SMS could not be sent through features like Campaigns, Conversations, Single or Bulk SMS.
Impact: Accounts who have auto recharge enabled but insufficient credits would have seen failure in campaigns, conversations, and sending bulk or single SMS in the affected duration.
Resolution: We have reverted back to the changes affecting the auto-recharge flow and the service for sending SMS is now working as expected. Service is being monitored and alerts are added to avoid such incidences in the future. Customers are requested to check their credit balance and recharge manually if zero or negative balance. Alternatively, they can get in touch with respective account managers for the resolution of individual cases.
Duration of outage:
Data Center: AUS From : Jun 14, 2022 7:00 AM UTC To : Jun 20, 2022 12:00 PM UTC
Data Center : USA From : Jun 16, 2022 10:00 AM UTC To : Jun 20, 2022 12:00 PM UTC
Data Center : EU From: Jun 15, 2022 6:00 AM UTC To: Jun 20, 2022 12:00 PM UTC
Restored time: 2022-06-20 12:00 PM UTC
Posted Jun 20, 2022 - 15:20 UTC
This incident affected: SMS Magic Europe Data Center (Message Delivery Service), SMS Magic Australia Data Center (Message Delivery Service), and SMS Magic US Data Center (Message Delivery Service).