Whatsapp - Message delivery failure

Incident Report for SMS Magic

Resolved

Status: Resolved

Start Time: Nov 4, 16:45 UTC
End Time : Nov 4, 18:30 UTC

Impact: Message delivery failure on WhatsApp

Description: We have received a notification regarding message delivery failure on WhatsApp. Users were getting the error message - Provider connection Timeout. The Provider has confirmed that the issue is resolved. Messages which continue to reflect in failed status needs to be resent.

Posted Nov 04, 2025 - 16:45 UTC