Delay in updating Delivery Reports (DLRs) in the Messaging Queue component.

Incident Report for SMS Magic

Resolved

Issue:
Delay in updating Delivery Reports (DLRs) in the Messaging Queue component.

Impact:
Customers would receive Delivery Reports (DLRs) with delay on the SMS-Magic platform (Salesforce, Zoho, SaaS portal).

Resolution:
We have restored the Messaging Queue component and it is now functioning as normal.

Duration of the outage.
Data Center:​ ​EU
Started At: 24 Sept 2025, 09:30 AM UTC
Restored At: 24 Sept 2025, 11:13 AM UTC
Posted Sep 24, 2025 - 04:00 UTC