Carrier Partner Incident - Short Code (Route 1) SMS Degradation

Incident Report for SMS Magic

Monitoring

A fix has been implemented by upstream carrier partner teams for the issue impacting short code (route 1) SMS services.

Posted Jun 02, 2026 - 21:10 UTC

Identified

Customers may experience widespread degradation impacting inbound (MO) and outbound (MT) SMS via short code (route 1).
Our Provider team is currently working with the upstream carrier to restore the services.

Posted Jun 02, 2026 - 21:01 UTC

Investigating

Start Time : Jun 02, 2026 - 12:54 PDT
There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent degradation impacting inbound (MO) and outbound (MT) SMS via short code (route 1).

Posted Jun 02, 2026 - 20:51 UTC

This incident affects: SMS Magic US Data Center (Message Delivery Service).