Mobile Carrier Incident - T-Mobile Short Code (Route 1) SMS Latency

Incident Report for SMS Magic

Resolved

A fix has been implemented by mobile carrier teams for the issue impacting short code (route 1) SMS services.
Monitoring of the short code (route 1) SMS issue is now complete, and services have been fully restored to normal health. The issue is resolved at this time.
End Time : Dec 1, 09:40 PST

Posted Dec 01, 2025 - 17:44 UTC

Investigating

Start Time : Dec 01, 2025 - 08:18 PST

We have received a notification regarding a carrier-side incident currently impacting short code (route 1) SMS services.
Customers may experience latency impacting outbound (MT) SMS messaging via short code (route 1) with T-Mobile.

The cause of this issue is under investigation at this time. We will provide more information as it becomes available.

Posted Dec 01, 2025 - 16:28 UTC

This incident affected: SMS Magic US Data Center (Message Delivery Service).