Extending the Scheduled Maintenance on 15th June 2024, 4:30pm UTC to 6:30 PM UTC - AUS Users by 2 more hours

Scheduled Maintenance Report for SMS Magic

Completed

The scheduled maintenance work has been completed and the team is continuously monitoring for any critical errors and till now the team hasn’t observed any major errors.
Posted Jun 15, 2024 - 19:09 UTC

Verifying

Verification is currently underway for the maintenance items.
Posted Jun 15, 2024 - 18:49 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 15, 2024 - 16:54 UTC

Scheduled

We have to externd our previous scheduled maintenance by another 2 hours.

Scheduled - Environment: **AUS Environment**

Why:
Application backend version upgrade.

Impact:
Sending Messages, Incoming Messages, DLR services and login to customer portal fo SaaS and Zoho will not be available.

Duration of this activity:
Start at: 12:30 PM UTC ​Saturday, ​15th​ June 2024
End at: 7:00 PM UTC Saturday, ​​15th​ June 2024

Duration: ​4 Hours

Action required from Customers:
Customer should not plan any campaigns. For automated messages, They may need to resend the messages from salesforce again.
Posted Jun 15, 2024 - 16:52 UTC
This scheduled maintenance affected: SMS Magic Australia Data Center (SMS Magic REST API, Salesforce API, Zoho API, Message Delivery Service, DLR Sync with Salesforce, Incoming Message Sync with Salesforce, DLR sync with Zoho, DLR sync with Open API, Incoming sync with Zoho, Incoming sync with Open API, Converse Desk on SaaS Portal, Incoming MMS messages processing, SMS Magic Customer Portal, Analytics Dashboard, SMS Magic Buy Portal, Incoming messages, Email Service, Billing & provisioning service).