Issue: Partial outage of incoming messages having multiline text.
Impact: Customers might not have received incoming messages having multiline text.
Resolution: We have fixed the issue with the encoding/decoding of incoming messages. The service is working fine now and our engineers are monitoring the system.
Duration of the outage.
Data Center: AUS Started At: July 7, 2022, 8:30 AM UTC Restored At: July 19, 2022, 8:24 AM UTC
Data Center: EU Started At: July 11, 2022, 6:05 AM UTC Restored At: July 19, 2022, 10:06 AM UTC
Data Center: USA Started At: July 18, 2022, 9:44 AM UTC Restored At: July 19, 2022, 10:06 AM UTC
Posted Jul 19, 2022 - 12:41 UTC
This incident affected: SMS Magic Australia Data Center (Incoming Message Sync with Salesforce, Incoming sync with Zoho, Incoming sync with Open API, Incoming MMS messages processing, Incoming messages), SMS Magic Europe Data Center (Incoming Message Sync with Salesforce, Incoming sync with Zoho, Incoming sync with Open API, Incoming MMS messages processing, Incoming messages), and SMS Magic US Data Center (Incoming Message Sync with Salesforce, Incoming sync with Zoho, Incoming sync with Open API, Incoming MMS messages processing, Incoming messages).