This incident has been resolved. We apologize for the inconvenience
Posted Aug 28, 2025 - 19:32 UTC
Monitoring
Update : We have received confirmation from the provider that a fix has been implemented at 27 Aug 7:30 PM UTC to resolve the issue. Messaging should now be working as expected. Our engineering team will continue to monitor and track the message delivery to ensure stability. If you continue to notice any discrepancy, please reach out to care@screen-magic.com
Posted Aug 27, 2025 - 21:23 UTC
Identified
Start Time: Aug 26, 2025 4:01 PM UTC Impact: Partial Outage – Message Delivery Failures via Aerialink Provider
Description: We are currently experiencing a service disruption affecting message delivery through the Aerialink provider. Messages sent via this provider may fail to deliver, and Delivery Receipts (DLRs) may not be received. We are following up with the provider and closely monitoring from our end.
Next Update: We will provide an update as soon as more information becomes available.
We apologize for the inconvenience.
Posted Aug 27, 2025 - 15:26 UTC
This incident affected: SMS Magic US Data Center (Message Delivery Service).