Delay or Intermittent Issue for Salesforce Native / Salesforce Integrated Customers (All Data Center Affected)

Incident Report for SMS Magic

Resolved

Issue:
Salesforce was experiencing a service disruption. During this period end users may be unable to access / login Salesforce and would have faced intermittent issues while using SalesForce functionality.

SMS-Magic and BeConversive Portal were working fine however some Salesforce Native / Salesforce Integrated customers may have faced the following intermittent issues.
- Portal Login using SalesForce SSO
- Delays or Errors in Data Sync with SalesForce

Salesforce side Incident details can be found at https://status.salesforce.com/incidents/20004433

Affected Data Center:
All Data Center (AUS, EU & US)

Posted Sep 16, 2026 - 02:30 UTC