Partial Degradation – US WhatsApp Message Delivery Impacted

Incident Report for SMS Magic

Resolved

Issue:
We experienced performance degradation affecting the US WhatsApp messaging endpoint.

Impact:
Partial Degradation – Some WhatsApp messaging requests may have failed or been delayed

Resolution:
The impacted services have been restored and they are back to normal. We are continuously monitoring them.

Data Center: US

Duration of the Degradation.
Started At: 15 October 2025, 6:20 AM UTC
Restored At: 15 October 2025, 8:10 AM UTC

Posted Oct 15, 2025 - 00:50 UTC