Carrier Partner Incident - Short Code (Route 1) MMS Delivery Receipt Latency

Incident Report for SMS Magic

Resolved

Incident resolved
Monitoring for the issue impacting short code (route 1) MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : May 18, 11:48 PDT

Posted May 18, 2026 - 18:51 UTC

Investigating

Start Time : May 18, 2026 - 10:53 PDT
There is a carrier-partner incident currently impacting short code (route 1) MMS services.
Customers may experience intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1).
The cause of this issue is under investigation at this time.

Posted May 18, 2026 - 18:15 UTC

This incident affected: SMS Magic US Data Center (Message Delivery Service).