Carrier Partner Incident - T-Mobile Short Code (Route 1) SMS Latency

Incident Report for SMS Magic

Resolved

Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Jul 13, 13:42 PDT

Posted Jul 13, 2026 - 20:45 UTC

Investigating

There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience latency impacting outbound (MT) SMS via short code (route 1) with T-Mobile.
The cause of this issue is under investigation at this time.
Start Time : Jul 13, 2026 - 11:44 PDT

Posted Jul 13, 2026 - 19:14 UTC

This incident affected: SMS Magic US Data Center (Message Delivery Service).