Wrong downtime reporting due to issue in maintenance window setup

Incident Report for SMS Magic

Resolved

One of our engineer was setting up the maintenance window on status page site. He mistakenly flagged services under maintenance due to which outage of 3 hours shown on status page. After realizing the mistake, we corrected the status page settings.

No actual service disruption was observed. We are working with status page to remove wrong outage shown on our page.

Posted Feb 01, 2019 - 18:11 UTC