Incoming & Conversations service was affected (​​US​ Datacenter)

Incident Report for SMS Magic

Resolved

Issue:
​Outage of Converse Desk.

Impact:
​Customers might not have received incoming messages. Customers would not be able to see conversations for that duration.

Resolution:
​We have restored the Incoming messages processing service and Conversations Service. ​The service is working fine now and our engineers are monitoring the system. ​

Duration of the outage.

Data Center:​ ​US​ ​
​​Started At: June 14, 2024, 2:30 PM UTC
Restored At: June 14, 2024, 8:00 PM UTC
Posted Jun 15, 2024 - 17:08 UTC
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