Carrier Partner Incident - Viaero Toll-Free and Long codes SMS Delivery Delays

Incident Report for SMS Magic

Resolved

Monitoring for the issue impacting toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : May 21, 15:59 PDT

Posted May 22, 2026 - 12:55 UTC

Monitoring

Incident status: Monitoring
A fix has been implemented by our carrier partner teams for the issue impacting the SMS services.

Posted May 21, 2026 - 20:58 UTC

Investigating

Start Time : May 21, 2026 - 11:08 PDT
There is a carrier-partner incident currently impacting toll-free and Long code SMS services.
Customers may experience intermittent delivery delays impacting SMS via toll-free and long code with Viaero.
The cause of this issue is under investigation at this time.

Posted May 21, 2026 - 18:43 UTC

This incident affected: SMS Magic US Data Center (Message Delivery Service).