Carrier Partner Incident - T-Mobile Toll-Free SMS Delivery Delays

Incident Report for SMS Magic

Resolved

Monitoring for the issue impacting SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time: May 20, 18:37 PDT

Posted May 21, 2026 - 12:45 UTC

Investigating

Start Time : May 20, 2026 - 12:08 PDT
There is a carrier-partner incident currently impacting toll-free SMS services.
Customers may experience minor delivery delays impacting SMS via toll-free with T-Mobile.
The cause of this issue is under investigation at this time.

Posted May 20, 2026 - 19:37 UTC

This incident affected: SMS Magic US Data Center (Message Delivery Service).