SMS Magic Buy Portal is unavailable

Incident Report for SMS Magic

Resolved

Issue:
One of our Buy servers stops responding due to high network traffic.

Impact:
The Purchase of plans and SMS credits were impacted.

Resolution:
The services related to the website required to restart to address the issue, and also taking measures to upgrade the website application infrastructure to the optimum size configuration

Duration for the Outage:
Started At: 19:33 UTC, 23/2/2021
Restored At: 07:02 UTC, 24/2/2021

Posted Feb 24, 2021 - 11:43 UTC

This incident affected: SMS Magic US Data Center (SMS Magic Buy Portal).