Outgoing SMS Messages via CLX Networks (Sinch) Provider – Service Disruption

Incident Report for SMS Magic

Resolved

This incident has been resolved.

Posted Jun 27, 2025 - 06:52 UTC

Investigating

Status: Investigating
Start Time: 26 June 2025, 8:44 am (UTC) for EU Data Center and 26 June 2025, 7:54 am (UTC) for US Data Center
Impact: Partial Outage – Outgoing SMS Messages via CLXNetworks Provider

Description:
We are currently experiencing a service disruption affecting the delivery of outgoing SMS messages via the CLX Networks (Sinch) provider. Messages routed through this provider would fail to deliver.

Our engineering team is actively investigating the issue in coordination with the provider.

Next Update: We will provide an update within the next 60 minutes or as soon as more information becomes available.

We apologize for the inconvenience.

Posted Jun 26, 2025 - 13:29 UTC

This incident affected: SMS Magic Europe Data Center (Message Delivery Service) and SMS Magic US Data Center (Message Delivery Service).