SMS Magic DLR Services affected on Australia Production

Incident Report for SMS Magic

Resolved

Issue:
While making changes to improve high availability for one of the critical service components, the security settings to access these critical service components from DLR service got affected in turn impacting the DLR service.

Impact:
The DLR status would not have been visible in the customer portal, open API consumers, and all the CRM for the messages sent during this time.

Resolution:
We have corrected the security setting and the DLR services are up & running.

Duration for the Outage:
Started At: 12:00 UTC, 15/4/2021
Restored At: 13:15 UTC, 19/4/2021

Posted Apr 20, 2021 - 05:42 UTC

This incident affected: SMS Magic US Data Center (DLR Sync with Salesforce, DLR sync with Zoho, DLR sync with Open API).