SMS service disruption for recipients in India

Incident Report for SMS Magic

Resolved

RCA:

The SMS service was not functional due to connection timeout from the service provider. This caused the messages sent to recipients in India mobile numbers were not delivered.

Resolution:
The service provider has been notified about the timeout error and the service provider has taken necessary actions to restore the message delivery.

Impact:

This will only impact the recipients in India and all other destinations were working fine.

Preventive Action:

We will be proactively monitoring the service provider's delivery and take necessary actions if we find any abnormalities in the delivery.

Posted Jan 22, 2025 - 11:00 UTC