Long Code Service Degradation -- 10DLC delivery hub

Incident Report for SMS Magic

Resolved

The 10DLC delivery hub has confirmed that this issue has been resolved.
If you continue to notice any discrepancy, please reach out to care@screen-magic.com

Posted Sep 09, 2025 - 03:19 UTC

Identified

Start Time: Sep 08, 2025 – 15:42 UTC
Impact: Partial Outage – Long Code Service Degradation

Description:
The 10DLC delivery hub has detected an issue resulting in delivery delays for MO/MT/DLR. We will provide more information as it becomes available.
We are following up with the provider and closely monitoring from our end.

Next Update: We will provide an update as soon as more information becomes available.
We apologize for the inconvenience.

Posted Sep 08, 2025 - 16:40 UTC

This incident affected: SMS Magic US Data Center (Message Delivery Service).