Outage of Messaging queue component

Incident Report for SMS Magic

Resolved

Issue:
​Outage of Messaging queue component

Impact:
​Customers would not able to send or receive messages using sms-magic platform (salesforce, Zoho, Saas-portal)

Resolution:
​We have restored the messaging queue component. ​The component is working fine now and our engineers are monitoring the system. ​

Duration of the outage.

Data Center:​ ​US​ ​
​​Started At: 1 July 2025 10:14 PM UTC
Restored At: 1 July 2025 10:29 PM UTC
Posted Jul 01, 2025 - 22:30 UTC