The issue affecting message synchronization in Converse Desk has been resolved.
Posted Mar 06, 2026 - 15:45 UTC
Monitoring
A fix has been implemented and messages are updating as expected in Converse Desk. Our Support team is continuing to monitor.
Posted Mar 05, 2026 - 18:11 UTC
Investigating
Issue Summary We are currently investigating an issue affecting message visibility and synchronisation within Converse Desk. For some customers, messages may not appear delayed in conversation threads and may not reflect the latest activity. Our initial investigation indicates there s no issue in sending or receiving messages and it is only an inconsistency between backend message records and the Converse Desk.
Impact Customers may experience one or more of the following - Outbound messages appearing as queued on the desk although they have been delivered to the end-users - Delayed inbound messages or inbound messages not appearing in Converse Desk. - Conversation threads not updating in Converse Desk even after messages are successfully processed.
Duration Start - 3 Mar, 10PM UTC
Current Status Our engineering team is actively working to further investigate and resolve the issue as a priority. Further updates will be share once more information is available
Posted Mar 05, 2026 - 12:47 UTC
This incident affected: SMS Magic US Data Center (Converse Desk on SaaS Portal).