Analytics Data was not visible on the Customer Portal Dashboard for the period 19th Dec 2022 to till date ( US Datacenter )

Incident Report for SMS Magic

Resolved

Issue:
There was a problem with one of the services serving dashboards.

Impact:
For the period 19th Dec 2022 to date, no data was visible on the Analytics Dashboard.

Resolution:
The service has been restored and necessary monitoring has been implemented. Data from 19th Dec onwards is now available.

Data Center - US

Duration of the Outage
Started At: 2022-12-19 06:55 UTC
Restored At: 2022-12-23 14:00 UTC

Posted Dec 23, 2022 - 15:19 UTC

This incident affected: SMS Magic US Data Center (Analytics Dashboard).