Incoming messages processing service was affected (AUS, EU, and USA Datacenter)

Incident Report for SMS Magic

Resolved

Issue:
There was a partial outage of incoming messages due to service degradation.

Impact:
Customers might not have received incoming messages from Telnyx and Number Access.

Resolution:
The incoming services were restored and are being continuously monitored.

Duration of Outage:
AUS Data Center - Started at 07:00 AM 2025-01-27 UTC and restored at 08:00 AM 2025-01-31 UTC
EU Data Center - Started at 07:00 AM 2025-01-28 UTC and restored at 08:00 AM 2025-01-31 UTC
US Data Center - Started at 07:00 AM 2025-01-29 UTC and restored at 08:00 AM 2025-01-31 UTC

Posted Feb 04, 2025 - 05:53 UTC

This incident affected: SMS Magic Australia Data Center (Incoming messages), SMS Magic Europe Data Center (Incoming messages), and SMS Magic US Data Center (Incoming messages).

Incoming messages processing service was affected​ (​AUS, EU, and ​US​A​ Datacenter)

Resolved

Incoming messages processing service was affected (AUS, EU, and USA Datacenter)