Delay in updating Delivery Reports (DLRs) in the Messaging Queue component.

Incident Report for SMS Magic

Resolved

Issue:
Delay in updating Delivery Reports (DLRs) in the Messaging Queue component.

Impact:
Customers would receive Delivery Reports (DLRs) with delay on the SMS-Magic platform (Salesforce, Zoho, SaaS portal).
Resolution:
We have restored the Messaging Queue component. The component is functioning normally now, and our engineers are actively monitoring the system.

Duration of the outage.
Data Center: US
Started At: 19 Sept 2025, 06:00 PM UTC
Restored At: 19 Sept 2025, 07:15 PM UTC

Posted Sep 19, 2025 - 18:00 UTC