SMS Magic service delay in processing the messages using our services hosted in the AU data center
Incident Report for SMS Magic
High usage of memory on a cloud server.

We observed a delay in syncing of messages with Zoho CRM as well as processing incoming messages in Converse Desk using our services hosted in the AU data center.

We have restored the impacted services and monitoring the service health alerts more closely.

Data Center - Australia

Duration for the Outage:
Started At: 2021-05-11 22:40 UTC
Restored At: 2021-05-12 05:40 UTC
Posted May 12, 2021 - 14:24 UTC
This incident affected: SMS Magic US Data Center (Incoming sync with Zoho, Converse Desk on SaaS Portal).