SMS Magic service delay in processing the messages using our services hosted in the AU data center

Incident Report for SMS Magic

Resolved

Issue:
High usage of memory on a cloud server.

Impact:
We observed a delay in syncing of messages with Zoho CRM as well as processing incoming messages in Converse Desk using our services hosted in the AU data center.

Resolution:
We have restored the impacted services and monitoring the service health alerts more closely.

Data Center - Australia

Duration for the Outage:
Started At: 2021-05-11 22:40 UTC
Restored At: 2021-05-12 05:40 UTC

Posted May 12, 2021 - 14:24 UTC

This incident affected: SMS Magic US Data Center (Incoming sync with Zoho, Converse Desk on SaaS Portal).