Carrier Partner Incident - T-Mobile Short Code (Route 1) SMS Latency

Incident Report for SMS Magic

Resolved

Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : May 20, 13:05 PDT

Posted May 20, 2026 - 20:19 UTC

Investigating

Start Time : May 20, 2026 - 11:06 PDT
There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent latency impacting SMS via short code (route 1) with T-Mobile.
The cause of this issue is under investigation at this time.

Posted May 20, 2026 - 18:46 UTC

This incident affected: SMS Magic US Data Center (Message Delivery Service).