MMS Outbound Messages Missing Attachments

Incident Report for SMS Magic

Resolved

Customers experienced an issue where outbound MMS messages were delivered without their associated attachments across multiple carriers.

Incident Timeline:

Start: October 7, 2026, 22:55 UTC
Resolved: October 8, 2026, 02:07 UTC

Our team investigated the issue and identified the cause. A fix was implemented, after which the service was monitored to confirm that MMS attachments were being delivered as expected.

The issue was fully resolved, and the affected messaging services returned to normal operation.

Posted Oct 07, 2026 - 17:30 UTC