Partial outage of SMS magic services: Incoming, Outgoing, and DLR ( US Datacenter )
Incident Report for SMS Magic
This incident has been resolved.
Posted Oct 06, 2021 - 13:21 UTC
We are continuing to monitor for any further issues.
Posted Sep 24, 2021 - 13:56 UTC
A fix has been implemented and we are monitoring the results.
Posted Sep 24, 2021 - 13:45 UTC
Due to partial database connection failure Outgoing, Incoming and DLR processing was intermittent

Customers could face delays in incoming and failure in outgoing messages.

The Database Connection failure has been fixed and monitoring is in place.

Data Center: US

Duration for the Outage:
Started At: 21st Sep 2021 15:34 UTC
Restored At: 23rd Sep 2021 14:30 UTC
Posted Sep 23, 2021 - 12:27 UTC
This incident affected: SMS Magic US Data Center (SMS Magic REST API, Message Delivery Service, Incoming Message Sync with Salesforce, Incoming sync with Zoho, Incoming MMS messages processing).