A fix was implemented by mobile carrier teams for the issue impacting toll-free SMS and MMS services.
Monitoring for the issue impacting toll-free SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
End Time : Nov 19, 15:17 PST
Posted Nov 20, 2025 - 12:45 UTC
Monitoring
A fix has been implemented by mobile carrier teams for the issue impacting toll-free services.
At this time, carrier teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly
Posted Nov 19, 2025 - 19:13 UTC
Investigating
Start Time : Nov 19, 2025 - 10:20 PST
We have received a notification from our Provider regarding a carrier-partner incident currently impacting toll-free SMS and MMS services.
Customers may experience delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free with T-Mobile.
Posted Nov 19, 2025 - 18:51 UTC
This incident affected: SMS Magic US Data Center (Message Delivery Service).