Scheduled Maintenance on 15th June 2024, 12:30 pm UTC to 4:30 PM UTC - AUS Users

Scheduled Maintenance Report for SMS Magic

Completed

The scheduled maintenance has been completed.
Posted Jun 15, 2024 - 18:30 UTC

Verifying

Maintenance work has been completed. Verification is under progress.
Posted Jun 15, 2024 - 15:58 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 15, 2024 - 12:30 UTC

Scheduled

Environment: **AUS Environment**

Why:
Application backend version upgrade.

Impact:
Sending Messages, Incoming Messages, DLR services and login to customer portal fo SaaS and Zoho will not be available.

Duration of this activity:
Start at: 12:30 PM UTC ​Saturday, ​15th​ June 2024
End at: 4​:30​ PM UTC Saturday, ​​15th​ June 2024

Duration: ​4 Hours

Action required from Customers:
Customer should not plan any campaigns. For automated messages, They may need to resend the messages from salesforce again.
Posted May 17, 2024 - 06:37 UTC
This scheduled maintenance affected: SMS Magic Australia Data Center (SMS Magic REST API, Salesforce API, Zoho API, Message Delivery Service, DLR Sync with Salesforce, Incoming Message Sync with Salesforce, DLR sync with Zoho, DLR sync with Open API, Incoming sync with Zoho, Incoming sync with Open API, Converse Desk on SaaS Portal, Incoming MMS messages processing, SMS Magic Customer Portal, Analytics Dashboard, SMS Magic Buy Portal, Incoming messages, Email Service, Billing & provisioning service) and Salesforce Managed Package.