Delay in Outgoing message services ( AUS Datacenter )
Incident Report for SMS Magic
Resolved
Issue:
There was an issue with the high traffic which caused the Degradation of performance.

Impact:
Delay in sending messages from Salesforce, Zoho, and the SMS magic portal. Also, Consent services and Facebook messaging services were impacted.

Resolution:
We have restored the services and upgraded the performances of the internal components.

Data Center: AUS

Duration of Outage
Started At: 2021-09-09 00:55 UTC
Restored At: 2021-09-09 04:55 UTC
Posted Oct 06, 2021 - 13:24 UTC
This incident affected: SMS Magic Australia Data Center (Message Delivery Service).