Partial outage of SMS magic services: Outgoing messages ( AUS Datacenter )

Incident Report for SMS Magic

Resolved

Issue:
There was an issue with the high traffic which caused the Degradation of performance.

Impact:
Delay in Outgoing messages, consent services, URL shorting services, and Mobile notification services.

Resolution:
We have restored the services and upgraded the performances of the internal components.

Data Center: AUS

Duration of Outage
Started At: 2021-09-22 05:12 UTC
Restored At: 2021-09-22 06:50 UTC

Posted Sep 28, 2021 - 10:51 UTC

This incident affected: SMS Magic Australia Data Center (Salesforce API, Message Delivery Service).