Scheduled Maintenance on 6th July 2024, 02:30 am UTC to 08:30 AM UTC - EU Users

Scheduled Maintenance Report for SMS Magic

Completed

The scheduled maintenance has been completed. Our team is proactively monitoring for any errors and we haven't yet identified any issues.
Posted Jul 06, 2024 - 08:31 UTC

Verifying

Upgrade has been completed, We are verifying the upgrade by performing testing on all the components.
Posted Jul 06, 2024 - 05:09 UTC

Scheduled

We will be undergoing scheduled maintenance at this time.

Why:
Application backend version upgrade.

Impact:
Sending Messages, Incoming Messages, DLR services & Login to Customer Portal for Saas & Zoho customers would not be available.

Duration of this activity:
Start at: 2:30 AM UTC Saturday, 6th July 2024
End at: 8:30 AM UTC Saturday, 6th July 2024

Duration: 6 hours

Data Center - EU

Action Required:
Customer should not plan any campaigns. For automated messages, They may need to resend the messages from salesforce again.
Posted Jun 27, 2024 - 06:03 UTC
This scheduled maintenance affected: SMS Magic Europe Data Center (SMS Magic REST API, Salesforce API, Zoho API, Message Delivery Service, DLR Sync with Salesforce, Incoming Message Sync with Salesforce, DLR sync with Zoho, DLR sync with Open API, Incoming sync with Zoho, Incoming sync with Open API, Converse Desk on SaaS Portal, Incoming MMS messages processing, SMS Magic Customer Portal, Analytics Dashboard, SMS Magic Buy Portal, Incoming messages, Email Service) and Salesforce Managed Package.
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