Customer Portal login services was down ( US Datacenter )

Incident Report for SMS Magic

Resolved

Issue:
Due to infrastructure changes, the customer portal was down.

Impact:
Customers would have not been able to log in to the customer portal app.sms-magic.com.

Resolution:
We have reverted back to the changes and all the services are working as expected.

Data Center: US

Duration of outage:
Start time: 2022-01-10 11:47 AM UTC
Restored time: 2022-01-10 12:05 PM UTC

Posted Jan 10, 2022 - 15:09 UTC

This incident affected: SMS Magic US Data Center (Converse Desk on SaaS Portal, Incoming MMS messages processing, Analytics Dashboard, SMS Magic Customer Portal).