WhatsApp - Message delivery failure

Incident Report for SMS Magic

Resolved

Status: Resolved

Start Time: Nov 5, 08:30 UTC
End Time : Nov 5, 09:30 UTC

Impact: Message delivery failure on WhatsApp

Description: We received a notification regarding message delivery failure on WhatsApp. Users were getting the error message - Provider connection Timeout. The issue was promptly identified and subsequently resolved. Messages which continue to reflect in failed status needs to be resent.

Please accept our apologies for the inconvenience caused.

Posted Nov 05, 2025 - 08:30 UTC