Completed -
The scheduled maintenance has been completed.
Aug 10, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 04:00 UTC
Scheduled -
A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC MMS services. The maintenance is scheduled to begin Sunday, August 9, 2026 at 9:00 PM PT and to finish August 10, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS messaging via 10DLC.
Aug 7, 21:28 UTC
Completed -
The scheduled maintenance has been completed.
Aug 9, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 19:00 UTC
Scheduled -
The AT&T network in the United States is conducting a maintenance from 07 August 2026 at 14:00 PDT until 09 August 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via long codes and short codes.
Aug 7, 14:23 UTC
Resolved -
The issue is resolved at this time.
Aug 7, 17:52 UTC
Investigating -
There is a carrier-partner incident currently impacting short code SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via short code with Small US Carrier, Verizon and T-Mobile subscribers The cause of this issue is under investigation at this time. Start Time : Aug 07, 2026 - 09:55 PDT
Aug 7, 17:19 UTC
Completed -
The scheduled maintenance has been completed.
Aug 7, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 02:30 UTC
Scheduled -
T-Mobile will be performing scheduled maintenance impacting SMS services. The maintenance is scheduled to begin Thursday, August 6, 2026 at 7:30 PM PT and to finish August 7, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS with T-Mobile subscribers.
Aug 6, 18:05 UTC
Completed -
The scheduled maintenance has been completed.
Aug 7, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 22:00 UTC
Scheduled -
Upcoming scheduled maintenance notice Between 06-08-2026 22:00 UTC and 07-08-2026 03:00 UTC, UK Mobile operator Virgin Media O2 (Telefonica UK Ltd) will be performing maintenance on their SMS platform.
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Resolved -
The incident is resolved End Time : Aug 6, 16:35 UTC
Aug 6, 16:43 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 6, 16:18 UTC
Investigating -
We have received a notification from our Provider regarding SMS delivery degradation observed towards Lycamobile network. Clients may experience missing and delayed messages and delivery receipts for outbound messages. We will issue an update as soon as more information becomes available. Start Time : Aug 5, 15:24 UTC
Aug 5, 15:46 UTC
Completed -
The scheduled maintenance has been completed.
Aug 6, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 02:30 UTC
Scheduled -
T-Mobile will be performing scheduled maintenance impacting SMS services. The maintenance is scheduled to begin Wednesday, August 5, 2026 at 7:30 PM PT and to finish August 6, 2026 by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS with T-Mobile subscribers.
Aug 5, 13:17 UTC
Resolved -
This incident has been resolved. End Time : Aug 5, 18:13 UTC
Aug 5, 18:20 UTC
Investigating -
We have received a notification regarding delivery degradation on US Short code routes affecting SMS traffic The issue is currently under investigation and we will post an update as soon as more information becomes available. Start Time : Aug 5, 15:44 UTC
Aug 5, 16:21 UTC
Completed -
The scheduled maintenance has been completed.
Aug 5, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 04:00 UTC
Scheduled -
A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC MMS services. The maintenance is scheduled to begin Tuesday, August 4, 2026 at 9:00 PM PT and to finish August 5, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) MMS messaging via 10DLC.
Aug 4, 18:46 UTC
Resolved -
This incident has been resolved.
Aug 4, 12:52 UTC
Update -
Monitoring for the issue impacting toll-free SMS services for Canada has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Aug 3, 18:12 PDT
Aug 4, 12:52 UTC
Investigating -
There is a carrier-partner incident currently impacting toll-free SMS services. Customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free to Bell Canada subscribers. The cause of this issue is under investigation at this time. Start Time : Aug 03, 2026 - 13:35 PDT
Aug 3, 20:38 UTC
Completed -
The scheduled maintenance has been completed.
Aug 4, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 03:00 UTC
Scheduled -
T-Mobile will be performing emergency maintenance impacting short code SMS services. The maintenance is scheduled to begin Monday, August 3, 2026, at 8:00 PM PT and to finish Tuesday, August 4, 2026, by 4:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code with T-Mobile subscribers.
Aug 3, 15:35 UTC
Completed -
The scheduled maintenance has been completed.
Aug 4, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 04:00 UTC
Scheduled -
A 10DLC carrier partner will be performing scheduled maintenance impacting 10DLC SMS services. The maintenance is scheduled to begin Monday, Aug 03, 2026 at 9:00 PM PT and to finish Aug 04, 2026 by 3:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging via 10DLC.
Aug 3, 18:47 UTC
Completed -
The scheduled maintenance has been completed.
Aug 4, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 20:30 UTC
Scheduled -
Between 03-08-2026 20:30 UTC to 05:00 UTC, UK Mobile operator Virgin Media O2 will be performing maintenance on their SMS platform. During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
Aug 3, 18:52 UTC
Completed -
The scheduled maintenance has been completed.
Aug 2, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 19:00 UTC
Scheduled -
We have been notified by our partners that between 19:00 (UTC) and 21:00 (UTC) on 02-August-2026, a planned maintenance will be performed affecting Philippines Globe Telecom network. During the maintenance window, clients may experience delivery degradation towards the Globe subscribers.
Jul 31, 12:56 UTC
Resolved -
The issue impacting MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jul 31, 07:04 PDT
Jul 31, 14:48 UTC
Investigating -
There is a carrier-partner incident currently impacting short code (route 1) MMS services. Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS messaging via short code (route 1). The cause of this issue is under investigation at this time. Start Time : Jul 31, 2026 - 06:13 PDT
Jul 31, 13:20 UTC
Completed -
The scheduled maintenance has been completed.
Jul 30, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 03:00 UTC
Scheduled -
A toll-free carrier and short code carrier partner will be performing scheduled maintenance impacting SMS and MMS services for United States and Canada The maintenance is scheduled to begin Wednesday, July 29, 2026 at 8:00 PM PT and to finish July 30, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free and AT&T for United States and Canada.
Jul 29, 18:16 UTC
Resolved -
Carrier confirmed that this issue has been resolved, DLR's functionality back to normal for MMS End Time : Jul 29, 13:43 PDT
Jul 29, 20:50 UTC
Investigating -
There is a carrier-partner incident currently impacting short code MMS services. Customers may experience intermittent MMS delivery receipt latency via short code (route 1). The cause of this issue is under investigation at this time. Start Time : Jul 29, 2026 - 12:00 PDT
Jul 29, 19:05 UTC
Resolved -
The issue has been resolved and services have returned to normal operation. We will continue monitoring the environment to ensure continued stability.
Jul 29, 18:17 UTC
Monitoring -
The issue has been fixed. Our team is continuing to monitor.
Jul 29, 06:36 UTC
Identified -
Issue: Message delivery status is not reflecting correctly in converse desk.
Impact: During this period, some customers may observe messages remaining in the Queued state on Converse Desk. This is a status synchronization issue only and does not impact the actual delivery of messages to recipients.
Current Status: Our engineering team is actively investigating the issue.
Temporary Workaround: Message delivery status are being synchronized correctly in SMS History. Customers can verify the latest delivery status from SMS History until the issue on Converse Desk is resolved.
Duration of Degradation: Started At: 3:45 PM UTC
Jul 28, 19:18 UTC
Resolved -
Monitoring for the issue impacting all sender types SMS and MMS services for international countries has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jul 29, 09:53 PDT
Jul 29, 17:06 UTC
Investigating -
There is a carrier-partner incident currently impacting all sender types SMS and MMS services for international countries. Customers may experience intermittent message failures impacting inbound (MO) and outbound (MT) SMS and MMS via all sender types for international countries. The cause of this issue is under investigation at this time. Start Time : Jul 29, 2026 - 09:38 PDT
Jul 29, 16:49 UTC
Completed -
The scheduled maintenance has been completed.
Jul 29, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 03:00 UTC
Scheduled -
The Verizon network in the United States is conducting a planned maintenance from 27 July 2026 at 20:00 PDT until 29 July 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Jul 27, 19:11 UTC
Completed -
The scheduled maintenance has been completed.
Jul 29, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 03:00 UTC
Scheduled -
A subset of small networks in the US will be conducting planned maintenance impacting SMS services. The maintenance is scheduled to begin Tuesday, July 28, 2026, at 08:00 PM PT and to finish Tuesday, July 28, 2026, by 10:00 PM PT. During the maintenance window, customers may experience intermittent delays impacting inbound (MO) and outbound (MT) SMS delivery to subscribers on small US carrier networks.
Jul 28, 14:36 UTC
Resolved -
Monitoring for the issue impacting short code SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time End Time : Jul 28, 10:13 PDT
Jul 28, 17:28 UTC
Investigating -
There is a carrier-partner incident currently impacting short code SMS services. Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code. The cause of this issue is under investigation at this time. Start Time : Jul 28, 2026 - 09:08 PDT
Jul 28, 16:13 UTC
Completed -
The scheduled maintenance has been completed.
Jul 28, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 04:00 UTC
Scheduled -
A carrier partner will be performing scheduled maintenance impacting 10DLC SMS and MMS services. The maintenance is scheduled to begin Monday, Jul 27, 2026 at 9:00 PM PT and to finish Jul 28, 2026 by 6:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.
Jul 27, 16:27 UTC
Resolved -
Issue: Intermittent "Cannot connect to SMS Magic" error while attempting to send sms from Salesforce CRM.
Impact: Due to an unexpected surge in traffic some customers using Salesforce CRM may have been temporarily unable to send SMS during the affected period.
Current Status: The issue has been resolved and services are operating normally. Our engineering team has identified the root cause and the necessary remediation has been implemented to address the issue. Customers who encountered the "Cannot connect to SMS Magic" error during the impacted period are requested to retry sending their messages.
Duration of Degradation: Started At: 2026-07-28, 12:21 AM UTC Resolved At: 2026-07-28, 12:29 AM UTC
Jul 27, 18:30 UTC
Completed -
The scheduled maintenance has been completed.
Jul 27, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 04:00 UTC
Scheduled -
A 10DLC carrier partner will be performing planned maintenance impacting 10DLC SMS services. The maintenance is scheduled to begin Sunday, July 26, 2026, at 09:00 PM PT and to finish on July 27, 2026, by 5:00 AM PT. During the maintenance window, customers may experience delays impacting inbound (MO) and outbound (MT) SMS via 10 DLC with these subscribers.
Jul 24, 18:54 UTC
Completed -
The scheduled maintenance has been completed.
Jul 27, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 07:00 UTC
Scheduled -
The Bell Mobility network in Canada is conducting a planned maintenance from 27 July 2026 at 00:00 PDT until 27 July 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bell Mobility Canada handsets.
Jul 24, 21:10 UTC