Carrier Partner Incident - T-Mobile - SMS Latency
Investigating - There is a carrier-partner incident currently impacting SMS services.
Customers may experience intermittent latency impacting outbound (MT) SMS with T-Mobile.
The cause of this issue is under investigation at this time.
Nov 12, 2026 - 17:59 UTC
France SMS - Delivery degradation affecting a subset of LVNs towards France networks
Investigating - We have been notified by our suppliers about degradation affecting traffic using a subset of LVNs towards France networks.
We will issue an update as soon as more information becomes available.
Nov 04, 2026 - 12:43 UTC

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Uptime over the past 90 days. View historical uptime.
SMS Magic US Data Center Degraded Performance
SMS Magic REST API Operational
Salesforce API Operational
Zoho API Operational
Message Delivery Service Degraded Performance
DLR Sync with Salesforce Operational
Incoming Message Sync with Salesforce Operational
DLR sync with Zoho Operational
DLR sync with Open API Operational
Incoming sync with Zoho Operational
Incoming sync with Open API Operational
Converse Desk on SaaS Portal Operational
Incoming MMS messages processing Operational
SMS Magic Buy Portal Operational
Analytics Dashboard Operational
SMS Magic Customer Portal Operational
Incoming messages Operational
Email Service Operational
Billing & provisioning service Operational
URL Shortening & Tracking Operational
SMS Magic Website Operational
SMS Magic Australia Data Center Operational
SMS Magic REST API Operational
Salesforce API Operational
Zoho API Operational
Message Delivery Service Operational
DLR Sync with Salesforce Operational
Incoming Message Sync with Salesforce Operational
DLR sync with Zoho Operational
DLR sync with Open API Operational
Incoming sync with Zoho Operational
Incoming sync with Open API Operational
Converse Desk on SaaS Portal Operational
Incoming MMS messages processing Operational
SMS Magic Customer Portal Operational
Analytics Dashboard Operational
SMS Magic Buy Portal Operational
Incoming messages Operational
Email Service Operational
Billing & provisioning service Operational
URL Shortening & Tracking Operational
SMS Magic Europe Data Center Operational
SMS Magic REST API Operational
Salesforce API Operational
Zoho API Operational
Message Delivery Service Operational
DLR Sync with Salesforce Operational
Incoming Message Sync with Salesforce Operational
DLR sync with Zoho Operational
DLR sync with Open API Operational
Incoming sync with Zoho Operational
Incoming sync with Open API Operational
Converse Desk on SaaS Portal Operational
Incoming MMS messages processing Operational
SMS Magic Customer Portal Operational
Analytics Dashboard Operational
SMS Magic Buy Portal Operational
Incoming messages Operational
Email Service Operational
Billing & provisioning service Operational
URL Shortening & Tracking Operational
Salesforce Managed Package Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Carrier Partner Maintenance - 10DLC - SMS & MMS Nov 13, 2026 04:00-11:00 UTC

A carrier partner will be performing scheduled maintenance impacting SMS and MMS services.
The maintenance is scheduled to begin Thursday, November 12, 2026 at 8:00 PM PT and to finish November 13, 2026 by 3:00 AM PT.
During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging
Posted on Nov 12, 2026 - 17:02 UTC
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SMS Magic REST API Uptime
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Salesforce API Uptime
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Zoho API Uptime
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Nov 12, 2026

Philippines SMS - Planned maintenance affecting Globe Telecom - 12 November 2026
Completed - The scheduled maintenance has been completed.
Nov 12, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 16:00 UTC
Scheduled - Between 12-Nov-2026 16:00 UTC to 12-Nov-2026 17:00 UTC, Philippines mobile operator Globe Telecom will be performing emergency maintenance on their SMS platform.
During this maintenance period, there may be delivery degradation for messages from and to subscribers of this operator.
Nov 12, 15:10 UTC
Carrier Partner Incident - T-Mobile Short Code (Route 1) SMS Latency
Resolved - Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.
Nov 12, 16:50 UTC
Investigating - We have received a notification regarding a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience minor latency impacting outbound (MT) SMS via short code (route 1) with T-Mobile.
The cause of this issue is under investigation at this time.
Nov 12, 15:52 UTC
Scheduled Carrier Partner Maintenance - SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Nov 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 04:00 UTC
Scheduled - Multiple Carrier partners will be performing scheduled maintenance impacting SMS and MMS services for the United States and Canada.
The maintenance is scheduled to begin Wednesday, November 11, 2026 at 8:00 PM PT and to finish November 12, 2026 by 3:00 AM PT
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging for the United States and Canada.
Nov 11, 14:14 UTC

Nov 11, 2026

Scheduled Carrier Maintenance - Multiple Carriers - SMS & MMS - USA and Canada
Completed - The scheduled maintenance has been completed.
Nov 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 04:00 UTC
Scheduled - Multiple carriers will be performing scheduled maintenance impacting SMS and MMS services.
The maintenance is scheduled to begin Tuesday, November 10, 2026 at 8:00 PM PT and to finish November 11, 2026 by 3:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS services
Nov 10, 14:57 UTC

Nov 10, 2026

Scheduled Carrier Partner Maintenance - SMS and MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Nov 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 03:00 UTC
Scheduled - Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 09 November 2026 at 19:00 PST until 10 November 2026 at 03:00 PST.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS messaging
Nov 6, 19:31 UTC

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

Carrier Partner Incident - T-Mobile - Short Code(Route 1)- SMS - Latency
Resolved - The issue impacting SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time
Nov 6, 19:39 UTC
Investigating - We have received a notification regarding an incident currently impacting short code SMS services.
Customers may experience intermittent latency impacting outbound SMS via short code with T-Mobile.
The cause of this issue is under investigation at this time.
Nov 6, 17:26 UTC
UK SMS - Delivery degradation of SMS traffic towards O2 UK Network
Resolved - This incident has been resolved.
Nov 6, 13:13 UTC
Update - This incident has been resolved
Nov 6, 13:07 UTC
Investigating - We have received a notification regarding SMS delivery degradation towards O2 UK Network.
We will issue an update as soon as more information becomes available.
Nov 5, 18:23 UTC

Nov 5, 2026

Scheduled Carrier Partner Maintenance - Toll Free and Short Code- SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Nov 5, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 04:00 UTC
Scheduled - A carrier partner will be performing scheduled maintenance impacting Toll Free and Short Code SMS and MMS services for the United States and Canada.
The maintenance is scheduled to begin Wednesday, Nov 4, 2026 at 8:00 PM PT and to finish Nov 5, 2026 by 05:00 AM PT.
During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging for the United States and Canada.
Nov 4, 19:34 UTC
Delivery Delays from Long Codes to C-Spire United States
Resolved - This incident has been resolved.
Nov 5, 12:39 UTC
Monitoring - We have observed a recovery in delivery to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update as soon as more information becomes available.
Nov 2, 12:37 UTC
Identified - The issue is identified and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.
Oct 28, 13:33 UTC
Investigating - We have received a notification from our Provider regaridng customers facing delivery delays from Long Codes to C-Spire network subscribers in the United States.
We will provide another update as soon as more information becomes available.
Oct 28, 13:17 UTC
Unplanned Carrier Partner Maintenance - 10DLC - SMS & MMS
Resolved - The maintenance has been completed.
Nov 5, 12:38 UTC
Investigating - A 10DLC carrier partner is performing unplanned maintenance impacting 10DLC SMS and MMS services.
The maintenance is scheduled is initiated and is expected to finish Wednesday, Nov 4, 2026 at 8:00 PM PST.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS messaging via 10DLC.
Nov 4, 19:12 UTC
United States SMS and MMS Carrier Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Nov 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 02:00 UTC
Scheduled - The AT&T network in the United States is conducting a planned maintenance from 04 November 2026 at 18:00 PST until 05 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T United States handsets.
Nov 4, 19:38 UTC

Nov 4, 2026

France SMS - Delivery degradation affecting SMS towards Orange France
Resolved - This incident has been resolved.
Nov 4, 18:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results
Nov 4, 16:25 UTC
Investigating - We have been notified by our Provider about degradation affecting traffic towards Orange France network.
The issue is currently under investigation and we will share an update as soon as more information becomes available.
Nov 4, 16:09 UTC
Carrier Partner Incident - T-Mobile - Short Code(Route 1)- SMS - Latency
Resolved - The issue impacting SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health.
The issue is resolved at this time.
Nov 4, 17:48 UTC
Investigating - There is a carrier-partner incident currently impacting short code SMS services.
Customers may experience intermittent latency impacting outbound SMS via short code with T-Mobile.
The cause of this issue is under investigation at this time.
Nov 4, 17:36 UTC
Carrier Maintenance - SMS and MMS
Completed - The scheduled maintenance has been completed.
Nov 4, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 03:00 UTC
Scheduled - T-Mobile will be performing maintenance impacting SMS and MMS services.
The maintenance is scheduled to begin Tuesday, November 3, 2026 at 7:00 PM PT and to finish November 4, 2026 by 5:00 AM PT.
During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS
Nov 3, 18:34 UTC
10DLC Traffic Towards Tier 1 Carriers Delayed
Resolved - The issue is now resolved.
Nov 4, 12:38 UTC
Investigating - We have received a notification from our Provider regarding delays observed across Tier 1 carriers AT&T, T-Mobile, and Verizon due to heightened traffic volume.
Carriers report network constraints. Messages are processing but may face further delays as traffic increases.
We will provide more information as it becomes available.
Nov 3, 16:27 UTC

Nov 3, 2026

Delivery Issue Sweden - Telavox
Resolved - This incident has been resolved.
Incident Start Time: 2026-11-03 17:24 UTC
Incident Start Time: 2026-11-03 18:41 UTC
Nov 3, 19:23 UTC
Investigating - We are currently observing delivery issues in Sweden - Telavox.
Incident Start Time: 2026-11-03 17:24 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Nov 3, 18:38 UTC
UAE SMS - Planned Maintenance affecting Etisalat network
Completed - The scheduled maintenance has been completed.
Nov 3, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 18:00 UTC
Scheduled - On 3rd November 2026, between 18:00 UTC to 19:00 UTC , the supplier will be performing maintenance on their SMS platform which will affect the SMS services towards the operator Etisalat UAE.

During this maintenance period, there may be SMS delivery delays to subscribers of this operator.
Nov 3, 12:50 UTC
United States - MMS service degradation
Resolved - The issue affecting the MMS service has been resolved. We're no longer observing errors affecting request processing.
Nov 3, 18:44 UTC
Monitoring - A fix has been implemented, and we are monitoring the results to ensure the service remains stable.
Nov 3, 18:03 UTC
Identified - The issue has been identified and teams are working to resolve the situation as soon as possible. We’ll share further updates as they become available.
Nov 3, 15:21 UTC
Investigating - We have received a notification regarding degradation observed for MMS service in the United States.
The cause of this issue is under investigation at this time and we will provide more information as it becomes available.
Nov 3, 14:32 UTC

Nov 2, 2026

Connectivity Issues - Messaging Traffic - Philippines Traffic
Resolved - This incident has been resolved
Nov 2, 12:35 UTC
Investigating - We have received a notification regarding connectivity issues observed on the Philipines network. Clients may experience intermittent connectivity issues with Philippines traffic, which could cause delays or failures for incoming and outgoing messages.
The cause of this issue is under investigation at this time.
Oct 31, 01:47 UTC
External Maintenance - United Kingdom - O2
Completed - The scheduled maintenance has been completed.
Nov 2, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 22:30 UTC
Scheduled - United Kingdom - O2 has scheduled a maintenance.
Impact: Delayed delivery/Missing delivery receipts/Late delivery receipts
Maintenance start time: 2026-11-01 22:30 UTC
Maintenance end time: 2026-11-02 06:00 UTC
Oct 30, 13:24 UTC

Nov 1, 2026

Oct 31, 2026

France SMS - Delivery degradation affecting delivery towards France networks
Resolved - This incident has been resolved.
Oct 31, 15:31 UTC
Identified - Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.
We will be sending another update as soon as we make more progress or have further information on the final resolution.
Oct 30, 18:40 UTC
Investigating - We have been notified by our suppliers about degradation affecting traffic towards France networks
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Start time : 15:14 UTC
Oct 29, 15:45 UTC

Oct 30, 2026

Oct 29, 2026

USA SMS - Maintenance affecting US Regional Interop Carriers
Completed - The scheduled maintenance has been completed.
Oct 29, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 19:30 UTC
Scheduled - Please be informed that multiple US interop carriers will be performing maintenance on their SMS platforms on 29 Oct 2026 19:30 AM UTC to 21:00 AM UTC.
During this maintenance period, there may be difficulties delivering messages from and towards subscribers of the below operator.
Impacted Carriers: ACS/Alaska, Carolina West, Cellcom, Cellsouth/cSpire, Copper Valley LRA, Cross Wireless, DISH Wireless, GCI, Inland Cellular, James Valley, Nex-Tech Wireless, Panhandle Telecommunications, Pine Belt Cellular, Pine Cellular, SouthernLINC, Union Wireless, Viaero Wireless
Oct 29, 19:29 UTC
Possible 503 Errors for Messaging Traffic in the Australia Region
Resolved - Customers in the Australia Region are no longer encountering 503 Errors for Messaging Traffic. This incident has been resolved.
Oct 29, 12:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 28, 21:24 UTC
Investigating - We have received a notification regarding issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region. We will provide an update as soon as more information becomes available.
Oct 28, 16:40 UTC
Scheduled Carrier Partner Maintenance - SMS & MMS - United States and Canada
Completed - The scheduled maintenance has been completed.
Oct 29, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 03:01 UTC
Scheduled - A carrier partner will be performing scheduled maintenance impacting SMS and MMS services for United States and Canada.
The maintenance is scheduled to begin Wednesday, October 28, 2026 at 8:00 PM PT and to finish October 29, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS and MMS messaging for United States and Canada.
Oct 28, 21:23 UTC
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