Resolved -
Monitoring for the issue impacting short code (route 1) MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jun 25, 10:57 PDT
Jun 25, 18:00 UTC
Investigating -
Start Time : Jun 25, 2026 - 10:31 PDT There is a carrier-partner incident currently impacting short code (route 1) MMS services. Customers may experience intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1). The cause of this issue is under investigation at this time.
Jun 25, 17:44 UTC
Completed -
The scheduled maintenance has been completed.
Jun 25, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 03:00 UTC
Scheduled -
Scheduled Carrier Maintenance – Toll-Free SMS & MMS (United States and Canada)
A toll-free carrier partner will be performing scheduled maintenance impacting toll-free SMS and MMS services for the United States and Canada.
Maintenance Window (UTC):
Start: 25 June 2026, 03:00 UTC End: 25 June 2026, 07:00 UTC
During the maintenance window, customers may experience intermittent delays impacting inbound (MO) and outbound (MT) SMS and MMS messaging via toll-free services for the United States and Canada.
Jun 22, 01:14 UTC
Resolved -
The issue has been successfully resolved. End: 24 June 2026 16:37 UTC
Jun 24, 18:18 UTC
Identified -
Start Time : Jun 24, 2026 - 13:10 UTC We have received a notification from our Provider regarding degradation with multiple services. The issue is identified and the engineering team is actively working on a solution. Some messages processed during the incident window may experience delays We will provide further updates once the services have been confirmed to have recovered.
Jun 24, 16:18 UTC
Completed -
The scheduled maintenance has been completed.
Jun 24, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 04:00 UTC
Scheduled -
Verizon will be performing scheduled maintenance impacting short code (route 2) SMS and MMS services.
Maintenance Window (UTC):
Start: 24 June 2026, 04:00 UTC End: 24 June 2026, 12:00 UTC
During the maintenance window, customers may experience intermittent delays impacting inbound (MO) and outbound (MT) SMS and MMS traffic via short code (route 2) with Verizon subscribers.
Jun 22, 01:07 UTC
Completed -
The scheduled maintenance has been completed.
Jun 24, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 04:01 UTC
Scheduled -
Our Carrier partner will be performing emergency maintenance impacting short code (route 1) SMS and MMS services.
The maintenance is scheduled to begin June 24, 2026 at 04:00 AM UTC and is expected to conclude by June 24, 2026 at 08:00 AM UTC.
During the maintenance window, customers may experience latency impacting inbound (MO) and outbound (MT) SMS and MMS traffic via short code (route 1).
Jun 24, 01:09 UTC
Completed -
The scheduled maintenance has been completed.
Jun 23, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 00:15 UTC
Scheduled -
Upcoming scheduled maintenance notice Between 23-June-2026 00:15 UTC and 06:00 UTC, the operator 3UK will be performing maintenance on their SMS platform.
During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.
If you have any questions or concerns regarding this maintenance event, please contact care@screen-magic.com
Jun 17, 12:30 UTC
Completed -
The scheduled maintenance has been completed.
Jun 23, 05:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 03:00 UTC
Scheduled -
T-Mobile will be performing scheduled maintenance impacting toll-free SMS and MMS services in the United States During the maintenance window, customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS and MMS via toll-free with T-Mobile subscribers.
Jun 22, 00:59 UTC
Resolved -
This incident has been resolved. End Time : Jun 22, 17:51 UTC
Jun 22, 18:48 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 22, 17:21 UTC
Investigating -
Start Time : Jun 22, 16:40 UTC We have been notified about an issue impacting SMS messages from a subset of short codes to multiple networks. You may experience missing or delayed delivery receipts for a subset of short codes sending to multiple networks in the US. We will issue an update as soon as more information becomes available.
Jun 22, 16:53 UTC
Resolved -
This incident has been resolved. End Time : Jun 19, 18:48 UTC
Jun 19, 18:50 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 19, 18:16 UTC
Investigating -
Start Time : Jun 19, 14:13 UTC We have been notified by our Provider about an SMS delivery degradation towards Telia Network Norway. We will update as soon as more information becomes available.
Jun 19, 14:26 UTC
Completed -
The scheduled maintenance has been completed.
Jun 19, 03:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 23:15 UTC
Scheduled -
Upcoming scheduled maintenance notice On 18 June 2026, between 23:15 and 03:40 UTC, our providers will perform planned maintenance on their Silent Authentication platform.
During this window, users may experience intermittent latency for Silent Authentication requests on the Vodafone network.
Resolved -
Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jun 18, 12:43 PDT
Jun 18, 19:45 UTC
Investigating -
Start Time : Jun 18, 2026 - 12:02 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1)Small U.S. carriers. The cause of this issue is under investigation at this time.
Jun 18, 19:05 UTC
Resolved -
The issue impacting MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. End Time : Jun 18, 10:11 PDT
Jun 18, 17:15 UTC
Investigating -
Start Time : Jun 17, 2026 - 14:11 PDT There is a carrier-partner incident currently impacting short code (route 1) MMS services. Customers may experience intermittent failure impacting outbound (MT) MMS via short code (route 1) with Verizon. The cause of this issue is under investigation at this time.
Jun 17, 21:15 UTC
Completed -
The scheduled maintenance has been completed.
Jun 18, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 03:00 UTC
Scheduled -
We have received a notification regarding a planned maintenance from 17 June 2026 at 20:00 PDT until 18 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Jun 17, 19:31 UTC
Resolved -
The issue affecting WhatsApp media message delivery has been resolved, and it is operating normally at this time.
Jun 16, 20:13 UTC
Monitoring -
The issue affecting WhatsApp media message delivery has shown improvement. We will keep monitoring for 2 hours.
Jun 16, 18:32 UTC
Investigating -
We are currently observing elevated error rates impacting the delivery of WhatsApp media messages. Customers may experience failures when sending messages containing media attachments.
Our team is actively investigating the issue and working with the relevant partners to identify the root cause and restore normal service as quickly as possible.
We will provide further updates as soon as additional information becomes available.
Jun 16, 17:26 UTC
Completed -
The scheduled maintenance has been completed.
Jun 16, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 03:00 UTC
Scheduled -
AT&T will be performing scheduled maintenance impacting short code and Toll Free SMS services. The maintenance is scheduled to begin Monday, June 15, 2026 at 8:00 PM PT and to finish June 16, 2026 by 12:00 AM PT. During the maintenance window, customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS with AT&T subscribers.
Jun 15, 17:21 UTC
Completed -
The scheduled maintenance has been completed.
Jun 15, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 07:00 UTC
Scheduled -
The T-Mobile network in the United States is conducting a planned maintenance from 15 June 2026 at 00:00 PDT until 15 June 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of long codes and short codes.
Jun 12, 21:19 UTC
Resolved -
We have received an update that the issue has now been resolved, and WhatsApp services are operating normally.
Jun 12, 18:08 UTC
Update -
We have received an update that Meta is currently experiencing a global service outage, which is impacting WhatsApp messaging services across multiple regions. This is resulting in : Delays in sending or receiving WhatsApp messages Intermittent failures for inbound and outbound messages Delayed delivery status updates and webhook events Please note that this issue originates from Meta's infrastructure and impacts businesses globally. Our team is actively monitoring the situation and remains in close coordination with Meta for updates. We will keep you informed as soon as Meta restores services and normal message processing resumes.
Jun 12, 16:19 UTC
Investigating -
Start Time :Jun 12, 07:10 PDT We have received a notification regarding clients experiencing delivery delays and failures when sending messages from WhatsApp and Messenger platform. The engineers are working with the carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.
Jun 12, 14:59 UTC
Resolved -
We have completed our investigation into reports of repeated Salesforce reconnections experienced by a small number of users following our recent Salesforce compatibility update.
The issue was isolated to users running older versions of our mobile application. After upgrading to the latest mobile app version, affected users have confirmed that the issue is resolved and connections remain stable.
We recommend that all users ensure they are running the latest version of the mobile application to benefit from the latest compatibility and security enhancements.
We will continue to monitor the environment closely, but no further impact is currently expected.
Jun 12, 11:58 UTC